Ratings based on 109 Verified Reviews
4.1 Room cleanliness
2.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 15 Apr 2024
Very clean, safe, and quiet. The checking process was jarring and confusing. I think I'd rather deal with having someone check me in at the desk vs the automated system that was in place.
Comment from Hotel Management
15 Apr 2024 by Customer Service Team, Hotel Management
Thank you very much for using our hotel.Our hotel is unmanned, so please check in using the tablet at the entrance.You will receive an email with self-check-in instructions 3 days prior to your stay. We have listed information and procedures regarding check-in, so please follow the instructions to ensure a smooth process.If you have any problems, please contact customer support at any time.We will continue to strive to be a hotel that satisfies our customers. I look forward to meeting again.
by A verified traveler
Urine Smell Filled up Room
Posted 7 Aug 2023 on HotelsThe bathroom smells like urine the entire stay, and it was disgusting. It does not seem like they clean the rooms in between occupants.
Comment from Hotel Management
8 Aug 2023 by Customer Service Team, Hotel Management
Thank you very much for choosing our hotel. Normally, we share with our guests in advance any unusual odors that may be noticed during the cleaning process, and we will take action to address them. However, as we did not detect such an unusual odor prior to your stay, we were unable to notice it during your stay. We will check for any damage to sewage pipes, etc., just to be sure. We sincerely apologize for any discomfort this may have caused you.
by A verified traveler
The bed was not comfortable at all
Posted 26 Nov 2022 on HotelsThe bed wasn't comfortable at all. There was no padding on the mattress. I felt the bed's spring. The room was really small.
by A verified traveler
Posted 20 Nov 2022 on Hotels
by A verified traveler
Posted 22 Feb 2019
GoodGoodGoodGoodGoodGoodGoodGoodGoodGoodGoodGoodGoodGoodGood GoodGoodGood
by A verified traveler
Posted 24 Nov 2018
Comment from Hotel Management
10 Jan 2019 by SHI, Hotel Management
この度は、数あるホテルよりHOTEL NINESTATES HAKATAをご利用して頂き誠に有難うございます。
次回お客様にご利用頂けた際には、今回のご宿泊以上にご満足頂けるよう、スタッフ全員で精進して参ります。またのご利用、心よりお待ちしております。
ても高い評価を頂き、重ねてお礼申し上げます。
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Hotel Customer Support Team, Hotel Management
この度は当ホテルをご利用いただき誠に有難うございました。またのお越しを心よりお待ちしております。
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
10 May 2024 by Customer Service Team, Hotel Management
Thank you very much for choosing our hotel. All of our staff is very pleased to receive your kind words of praise. We will continue to make every effort to satisfy our guests, and we hope that you will continue to patronize our hotel. We look forward to seeing you again.
by A verified traveler
Posted 5 May 2024
Al hacer la reserva, no se lee la información donde dice que no existe personal en el lobby,para poder ingresar al hotel ocupas un codigo de acceso desde afuera del hotel, el cuál no me fue enviado, sino hasta despues de mi check out, pudimos ingresar al hotel para hacer check in porque alguien más ingreso al hotel. La cama estaba sucia, la taza del baño connresidios de orines , el asensor apesta, las fotos que publican no concuerdan con el hotel.
Comment from Hotel Management
6 May 2024 by Hotel Customer Support Team, Hotel Management
Gracias por elegir nuestro hotel. Tenga en cuenta que nuestro hotel tiene una recepción sin personal y requiere un auto check-in. Esta información se le facilita en el momento de efectuar la reserva y a través de la página web de reservas antes del registro de entrada. Hemos comprobado tu reserva y podemos confirmar que la información necesaria para el registro de entrada te ha sido enviada por mensaje, ya que es posible que algunos mensajes no sean recibidos correctamente por Expedia, por lo que si no puedes confirmar el mensaje, ponte en contacto con Expedia. Si no puede confirmar el mensaje, póngase en contacto con Expedia. Le pedimos disculpas por las molestias ocasionadas.
