Ratings based on 990 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Loved the property and talking to the people that worked there, they were all wonderful to me. I had a great vacation there.
by A verified traveler
Posted 13 Jun 2024
It is a HORRIBLE hotel. The buffet food is served in an area without any air conditioning. It is extremely hot and almost impossible to eat there. The alcohol is of very poor quality, and the beer is served warm in small plastic cups, making it undrinkable. They don’t have bottled beer or any good liquor, even if you offer to pay for it. Nothing is available. They have a few restaurants, but it is very hard to get a reservation. I could not get a reservation at any of their restaurants, so I walked in since I saw plenty of empty tables available. I offered to pay for the food if they let me dine there, even though it is an all-inclusive hotel, and explained to them that it was too hot to eat at their buffet location. Plus, it was our anniversary, and we were looking forward to having a nice dinner. They refused and were very rude about it, not caring at all. Long story short, they ruined our wedding anniversary. If you are thinking of booking this hotel, I hope you read this review and change your mind.
Comment from Hotel Management
15 Jun 2024 by Viva Fortuna Beach By Wyndham, Hotel Management
Dear Kendall,We appreciate the time you dedicated to write your remarks about your stay at our property. Even we received plenty of good comments in regard to our food and restaurants and have a lot of activities during the day, your review will assist us in our commitment to improve in all aspects of our operations.We regret not having been able to fulfill your expectations.Thank you for the opportunity to serve you at our resort.Kind regards,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted 11 Jun 2024
The dinning staff was not to bad. The food was not great. Not much to do as a family at the resort. Not very kid friendly. Rooms were dirty. Cleaning Staff stole my mothers shoes, had to run after them to get them back. Would never recommend this olace ro anyone.
Comment from Hotel Management
15 Jun 2024 by Viva Fortuna Beach By Wyndham, Hotel Management
Dear Chris,We appreciate the time you dedicated to write your remarks about your stay at our property. Your review will assist us in our commitment to improve in all aspects of our operations. Rest assured that your insightful feedback has been brought to the attention of the involved department.Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit to The Bahamas.Kind regards,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted 7 Jun 2024
My friend and I had a wonderful time during our short stay at viva Fortuna. We thought we got a good value for our money. The activities and amenities were excellent. We enjoyed services at the spa, yoga by the pool, paddle boarding, kayaking, and snorkeling. The staff was very welcoming and helpful. The beach is absolutely gorgeous!
Comment from Hotel Management
7 Jun 2024 by Viva Fortuna Beach By Wyndham, Hotel Management
Dear Sharon,Thanks for choosing to stay in our Viva Fortuna Beach by Wyndham.We are glad to know that you had a memorable vacation and we afford our goal of satisficing your expectations.We hope to welcome you back for offering you another awesome stay.Best regards,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted 7 Jun 2024
Apart from the restaurants with reservations The quality of food has declined- same thing every day- bagels were full of mold they took them away of course but never replaced with fresh ones. Cut up fresh fruit was warm and no variation same every day- Nutella only offered in the morning would have liked to have it with fruit for lunch and evening.
My room the sliding glass door was extremely difficult to open And close - no one came to fix it
Comment from Hotel Management
8 Jun 2024 by Viva Fortuna Beach by Wyndham, Hotel Management
Dear amy,Thank you for taking the time to write a review about your stay in our resort.We regret to learn that your experience was far from pleasant. Please be certain that this situation does not meet the usual characteristics of our resort and we will take the proper measures to prevent reoccurrences like this in the future.Thank you for your attention and we remain at your entire disposal.Kind regards,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Viva Fortuna Beach By Wyndham, Hotel Management
Dear Eric, We appreciate the time you dedicated to write your remarks during your recent visit to our resort.We are sorry for the incident that you mentioned and has been brought to the attention of the involved department. We are sorry for any inconvenience or annoyance that you might have experienced during your last visit with us. We hope to have the opportunity to serve you at our resort.Kind regards,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted 30 May 2024
Far from being a 5 star rated resort, it was maybe a 2.5, tops. In need of an urgent refurbishment
Comment from Hotel Management
1 Jun 2024 by Viva Fortuna Beach by Wyndham, Hotel Management
Dear Darrin,Thank you for sharing your feedback about your recent stay at Viva Fortuna Beach by Wyndham.We would like to clarify that on Expedia.com, our resort is advertised as a 3.5-star property, not a 5-star. However, we regret that your experience did not meet your expectations. Please rest assured that your comments are valuable to us and will be used to improve our amenities and services.Thank you once again for your input. We hope to have the opportunity to welcome you back and restore your confidence in our resort during your next visit to The Bahamas.Sincerely,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted 29 May 2024
so the property was nice. the restaurant’s food was not good at all. the buffet food was good but the ladies had a nasty attitude and not welcoming. some of the staff were nice and some were very rude. the toilet barely flushed and the light in the room at night was not good. however i liked the place it was really nice and peaceful.
Comment from Hotel Management
31 May 2024 by Viva Fortuna Beach by Wyndham, Hotel Management
Dear Destiny, Thank you for publishing your review.Our continuous commitment is to provide a quality service to all of our guests. Please be sure that your comments will be taken into consideration as they will assist us to continue improving. Please do not forget that we will be pleased to welcome you back at Viva Fortuna Beach by WyndhamBest regards,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
31 May 2024 by Viva Fortuna Beach by Wyndham, Hotel Management
Dear Shaun,Thank you very much for taking the time to post your ranking. We are sorry your experience did not meet your expectations.We hope that you afford us the opportunity to serve you again at Viva Resorts by Wyndham.Kind regards,Customer CareViva Fortuna Beach by Wyndham
by A verified traveler
Posted 26 May 2024
The property and beach were gorgeous, staff were all very friendly. The room we had was pretty dated but the air conditioning was super cold, that isn’t something we always find on islands. Food wasn’t bad for a buffer, a decent variety. We will definitely be back in the future.
Comment from Hotel Management
26 May 2024 by Viva Fortuna Beach by Wyndham, Hotel Management
Dear rikki,Thank you very much for your kind comments and for taking the time to post your review. We are very pleased to learn that you enjoyed your stay at our beautiful resort and rest assured that your comments help us to reinforce our goal and efforts to keep improving our services, we also would like to express our deepest gratitude for choosing our Viva Fortuna Beach by Wyndham.We would be honored to welcome you back in a near future.Kind regards,Customer CareViva Fortuna Beach by Wyndham
