Ratings based on 512 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Our stay at the Kimpton Harper Hotel was incredible! The room and the amenities were exceptional; however, it was the service and hospitality that will have us coming back every time we visit Ft. Worth! Every employee went above and beyond to ensure that our stay was enjoyable. We received daily texts with updates regarding events, such as "happy hour" with complimentary wine and hors d'oeuvres or asking if there was anything we needed to make our stay better. Hands down, this was the best experience we've ever had at a hotel! We will definitely be back!!
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Tracy,Your five-star rating means the world to us, and we thank you for your review. We're thrilled you had an incredible stay with us and enjoyed our many fun amenities and comfortable rooms. We'll be sure our hardworking team hears your wonderful praise, and we hope to welcome you back soon to Kimpton Harper Hotel for another fantastic experience!Warm Regards,Rana PapsonGeneral Manager
by A verified traveler
Posted 1 Jun 2024
My checkin was amazing. The woman who helped me friendly and she accommodated all of my special requests.
My room was very high end, comparable to an Intercontinental or Loews. The bed & linens were amazing.
The only minuses were the inattentive young men at the valet & the ancient elevators.
Comment from Hotel Management
2 Jun 2024 by Kim T, Hotel Management
Hello Joyce! We are so glad to hear that you enjoyed your stay with us and that Jessica took such good care of you at check-in! I do understand the feedback regarding the elevators and valet and we will work on that. We do hope that you will visit us again soon!
by A verified traveler from Conroe
Posted 30 May 2024
Nice
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Dear Michael,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back to Kimpton Harper Hotel soon for another great stay.Warm Regards,Rana PapsonGeneral Manager
by A verified traveler
Posted 27 May 2024
Stayed here with my husband and loved it!! So close to everything and so cute!! 10/10 would recommend!
Comment from Hotel Management
28 May 2024 by Kim T, Hotel Management
Thank you for that amazing feedback Gracie! We appreciate that you took a moment to let us know how we're doing! It's fantastic that you enjoyed your stay with us and we certainly hope to see you again soon!
by A verified traveler
Posted 25 May 2024
Room was exceptionally clean and fresh. The bed was amazingly comfortable.
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Ivy,Thank you for your kind words. We're thrilled you found your room well-appointed and enjoyed the exceptionally comfortable bed. It would be a pleasure to welcome you back to Kimpton Harper Hotel for another great stay.Warm Regards,Rana PapsonGeneral Manager
by A verified traveler
Posted 24 May 2024
Clean rooms, prompt service, odd layout
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Christopher,We're happy you had a great stay at Kimpton Harper Hotel and appreciated our clean, comfortable rooms and prompt service. We cannot wait to welcome you back for another terrific time. Warm Regards,Rana PapsonGeneral Manager
by A verified traveler
Posted 20 May 2024
We approached and weren’t greeted by valet, had to carry all of our luggage and wasn’t asked if we wanted help. Wasn’t directed that you need to go to the 24th floor to check in while waiting in another line downstairs. We needed help with the luggage going down and they siding have enough staff to help us. Then waited 30 minutes for the car. Staffing seems to be short which is understandable but the lack of communication and professionalism is what will effect my thoughts on ever staying at a Kimpton hotel again.
Comment from Hotel Management
22 May 2024 by Kim T, Hotel Management
Jennifer, Thank you for choosing Kimpton and for taking the time to provide feedback about your experience at Kimpton HARPER HOTEL.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Kim T, Hotel Management
Onda, we are glad that you enjoyed your stay with us. We strive to give the best service to our guests, and your feedback lets us know how we're doing. We hope to see you again soon.
by A verified traveler
Posted 14 May 2024
A truly enjoyable stay.
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Robert,Thank you for your generous review! We work hard to deliver an extraordinary experience to every guest by providing unparalleled comfort and cleanliness. It warms our hearts when guests go out of their way to recognize these efforts, and we are so happy to hear you enjoyed your stay. It was truly a pleasure having you here, and we'd be delighted to welcome you back to Kimpton Harper Hotel anytime.Warm Regards,Rana PapsonGeneral Manager
by A verified traveler
Posted 3 May 2024
Property was well maintained, wish there were a few more amenities like an outdoor space or a pool. The room was very comfortable and clean. The staff were accommodating and helpful. I would return!
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Amber,From all of us at Kimpton Harper Hotel, thank you for your review! We appreciate your feedback regarding the amenities, and your suggestions will be taken into consideration as we continue making improvements. That said, it is wonderful to hear you enjoyed our comfortable, clean rooms and the warm, friendly service from our team. We look forward to your next visit!Warm Regards,Rana PapsonGeneral Manager
