Ratings based on 967 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
N/A
by A verified traveler
Posted 4 Jun 2024
Na
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Rachel, thank you for your excellent rating of the Holiday Inn Express & Suites Fort Worth Downtown! The team members are thrilled you had such a positive experience. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Heather, thank you for your excellent rating! The team at Holiday Inn Express & Suites Fort Worth Downtown is thrilled you had a great stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 19 May 2024
What I didn’t like was that the employee James was asleep on the job and then proceeded to argue with me that I didn’t have a reservation and wanted to turn me out for the night. Thankfully I had my Expedia reservation confirmation email as well as the check in text all explains I would be a late check in due to I was coming from California off of a 23 hour drive to crash before I pick up my keys to my new place. He was even more irritated when I asked about check out times, breakfast, and how to get to my room and tossed my room key at me. I’ve never stayed at a Holiday inn before and this was my first person to person experience in Texas and it was disappointing. I won’t be booking with Holiday Inn again after that experience.
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Heather, thank you for sharing your experience. It is concerning to hear about your interactions with our team member. Please know this is not reflective of our usual high standards. We're glad you had your reservation confirmation and were able to check in. Your feedback is valued, and we will be addressing the matter internally. Safe travels in your future endeavors.
by A verified traveler from Paris
Posted 19 May 2024
The blonde woman at the front counter I forgot to ask her name but she was extremely friendly and went above and beyond when I checked in early and even knew about events in the area especially the event I came to town for…. Next time I’m in FT Worth I’ll definitely be staying there again
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Jerred, thank you for your wonderful feedback! The team at Holiday Inn Express & Suites Fort Worth Downtown is thrilled to hear that our colleague provided exceptional service and assisted with local events. We are excited to welcome you back on your next trip to Fort Worth!
by A verified traveler
Posted 19 May 2024
The stay was nice and it was 1 mile from my event which made it convenient for me. Was a little disappointed that I couldn't utilize the shuttle bus option.
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Shanika,Thank you for sharing your experience with Holiday Inn Express & Suites Fort Worth Downtown. We are delighted the location was convenient for your event. We appreciate your feedback regarding the shuttle bus and will take it into consideration to enhance our services. We look forward to hosting you again soon.
by A verified traveler
Posted 13 May 2024
It was close to the venue I was going. Easy to get an Uber
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
LaDonna, it's great to hear that the location of Holiday Inn Express & Suites Fort Worth Downtown met your needs and that securing transportation was a snap! We strive to make every guest's stay convenient and seamless. Thank you for taking the time to share your experience.
by A verified traveler
Posted 10 May 2024
Terrible accommodation
This is a two star place at best.
Very friendly staff
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
Yosef, we take note of your feedback with concern. It's disappointing to hear your experience did not live up to expectations, though we are pleased the team members delivered their usual friendly service. We appreciate your comments, as they allow us to focus on areas where improvements might be needed. Thanks for bringing these matters to light.
by A verified traveler
Posted 10 May 2024
Property was great and well maintained
Comment from Hotel Management
11 May 2024 by Customer Service, Hotel Management
Adam, it's splendid to hear that you enjoyed your stay at the Holiday Inn Express & Suites Fort Worth Downtown. Your positive remarks about our well-kept property are highly appreciated. We aim to provide the best services and facilities to all our guests, and it's heartening to know we've succeeded. Trusting to welcome you back in the future.
