Ratings based on 974 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ocoee
Posted 17 Jun 2024
Heavy rain throughout our stay limited us to the hotel. The only entertainment was the TV which repeatedly went out during storm
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Cedric, thank you for sharing your experience. The team at Hampton Inn Fort Myers Beach/Sanibel Gateway understands that the weather can affect travel plans. It is unfortunate that the television faced disruptions during the storm. We're glad you chose to stay with us and hope to have the chance to welcome you back under sunnier skies.
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Posted 15 Jun 2024
I reserved this hotel for the first time ever because of it's convenience. I drove 5 hours fir my son's graduation. By the time I checked in i didn't have time to check anything since i had to leave for graduation. We arrived at the hotel again almost around 10:30 or 11 pm. I was exhausted. The morning after I found 2 hairs in my bed that were obviously not mine. I went downstairs to get coffee to get ready for check-out. On my way upstairs 2 cleaning crew were inside the elevator with the cleaning products and bedding items; I found this very inappropriate. By the time I checked out I told the employee about the incident with the hair in my bed and he asked me why I didn't say anything during the night. Hiw I was going to say anything if the hair was found in the morning. Not satisfied at all.
Comment from Hotel Management
16 Jun 2024 by Customer Service, Hotel Management
Luz, thank you for sharing your experience. Convenience for your son's graduation is important, but it's regrettable that your stay did not meet expectations. The cleanliness of the room is paramount, and your comments about the hairs in the bed will be looked into. The presence of cleaning crew in the elevator with supplies is noted, and such feedback is valuable for improving guest experience. Your comments at checkout should have been handled with more understanding. Feedback is essential for us, and we aim to address it constructively.We hope you consider giving our location another opportunity in the future.
by A verified traveler
Posted 14 Jun 2024
Loved it
Comment from Hotel Management
16 Jun 2024 by Customer Service, Hotel Management
Thanks for the amazing rating, Kasey!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hampton Inn Fort Myers Beach/Sanibel Gateway!
by A verified traveler
Posted 13 Jun 2024
Clean and modern
Comment from Hotel Management
13 Jun 2024 by Customer Service, Hotel Management
Marlene, thank you for sharing your experience at Hampton Inn Fort Myers Beach/Sanibel Gateway. The team is thrilled to hear you found the hotel clean and modern. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 12 Jun 2024
Room not cleaned everyday!!!
Comment from Hotel Management
13 Jun 2024 by Customer Service, Hotel Management
Marie, thank you for sharing your feedback. Your comments are appreciated, and we understand the importance of maintaining daily room upkeep. We will review our housekeeping procedures to ensure they align with guest expectations. If there are any immediate concerns during a future stay, our team members are always available to assist.
by A verified traveler
Posted 11 Jun 2024
Clean, nice breakfast, nice staff
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Ana, thank you for your positive feedback! The team members at Hampton Inn Fort Myers Beach/Sanibel Gateway are delighted you enjoyed a clean stay and our breakfast offerings. We look forward to welcoming you back!
by A verified traveler from Sunny Isles
Posted 10 Jun 2024
I like the property is quiet, safe, easy parking, convenient and is good for families.
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Lilian, thank you for sharing your wonderful feedback about your stay at the Hampton Inn Fort Myers Beach/Sanibel Gateway. The team is delighted you enjoyed the quiet and safe environment, as well as the convenient parking. We're glad to know our property is well-suited for families. We're looking forward to welcoming you back in the future!
by A verified traveler
Posted 10 Jun 2024
Great place! Fresh waffles for breakfast. Thank you Daniel for your kind service.
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Ana, thank you for your wonderful feedback! The team at Hampton Inn Fort Myers Beach/Sanibel Gateway is thrilled you enjoyed the fresh waffles for breakfast. Daniel will be delighted to hear your kind words. We hope to welcome you back soon!
by A verified traveler
Posted 9 Jun 2024
The staff here is outstanding, friendly and very attentive. This hotel experience has been outstanding! I have not seen customer service like this since pre-Covid! Highly recommend staying here!
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Laura K.,The Hampton Inn Fort Myers Beach/Sanibel Gateway team is thrilled you had such a fantastic experience! Exceptional service is our top priority, and it's wonderful to hear we exceeded your expectations. We truly appreciate your recommendation and look forward to your next visit!
