Ratings based on 254 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Curtis, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager
by A verified traveler from East Ridge
Posted 8 Apr 2024
Very accomodating to my late arrival.
Comment from Hotel Management
9 Apr 2024 by Hotel Manager , Hotel Management
Dear Randall,Thank you for your excellent review! We're thrilled to hear that our hotel was able to accommodate your late arrival smoothly. Ensuring a seamless and comfortable experience for our guests, regardless of the time, is important to us. We appreciate your positive feedback and hope to welcome you back for another great stay in the future! Sincerely, Hotel Manager
by A verified traveler
Posted 7 Apr 2024
Had to go to the front desk multiple times a day just to get key card reactivated, dirty rooms every day and couldn’t get ahold of staff.
Comment from Hotel Management
8 Apr 2024 by Hotel Manager , Hotel Management
Dear Devin,We sincerely apologize for the inconvenience and disappointment you experienced during your stay. This falls short of the high standards we strive to uphold. Your feedback is valuable, and we will address these issues with our team to ensure they are rectified. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Jan 2024
Out of ALL the open rooms available and the empty parking lot except for 1 other car, we got put under the only other room occupied and they were up all night screaming and banging all night long. Tried to get the front desk lady’s attention twice and she never came out to help us. We left at 3 am because we couldn’t take it anymore. Incredibly poor experience, will never recommend anyone to stay here. Do better. For the price of the room you should do better.
Comment from Hotel Management
30 Jan 2024 by Hotel Manager , Hotel Management
Dear Kersten,We sincerely apologize for the disruptive experience you had during your stay. Your comfort is our priority, and we deeply regret that you were inconvenienced by the noise from the neighboring room. It's disappointing to hear that your attempts to seek assistance from the front desk were not successful. We take your feedback seriously and will address these issues internally to improve our service and prevent similar occurrences in the future. We appreciate your patience and hope you might consider giving us another chance to provide you with a more positive experience.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Jan 2024 on Hotels
Everything was great. We had lots of snow while sraying there and the sidewalks werent shoveled very promptly so we had to walk through a lot of snow to get to our car. Other than that, it was a good stay.
Comment from Hotel Management
23 Jan 2024 by Hotel Manager , Hotel Management
Dear Teletha,Thank you for the perfect 10 out of 10 rating! We're delighted to hear that everything was great during your stay. We appreciate your feedback about the snow removal, and we apologize for any inconvenience. Your comments are valuable, and we'll use them to improve our services. We hope to have the opportunity to welcome you back for another positive experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 10 Dec 2023
Rude staff, had to continuously call the guy from the front desk to wake him up and come do his job. rooms were dirty, breakfast was pepperoni hot pockets “they were out of else”
Comment from Hotel Management
12 Dec 2023 by Hotel Manager, Hotel Management
Dear Andrew,We sincerely apologize for the disappointing experience you had during your stay, including issues with the staff, the cleanliness of the rooms, and the limited breakfast options. Your feedback is important, and we are addressing these concerns with our team to ensure improvements. This is not reflective of our usual standards, and we appreciate your understanding. We hope you might consider giving us another chance to provide you with a more positive experience in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 29 Oct 2023
Comment from Hotel Management
18 Nov 2023 by Hotel Manager, Hotel Management
Dear Claudia,We appreciate you staying at our hotel and leaving a 5-star review to show how happy you were. Your review is incredibly inspiring and motivating for our hotel and employees. We work hard to improve both guest comfort and hospitality. Serving visitors such as yourself is a pleasure, and your review will inspire us to provide better service. I hope to see you shortly!Regards, Hotel Manager
by A verified traveler
Posted 5 Oct 2023 on Hotels
Comment from Hotel Management
6 Oct 2023 by Hotel Manager, Hotel Management
Dear Genet,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager
by A verified traveler
Posted 17 Sep 2023
Everything was great. Room was excellent!
Comment from Hotel Management
18 Sep 2023 by Hotel Manager, Hotel Management
Dear Michelle,Thank you for your perfect 5/5 rating! We're thrilled to hear that everything was great during your stay and that you found the room excellent. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic experience.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Sep 2023 on Hotels
Comment from Hotel Management
15 Sep 2023 by Hotel Manager, Hotel Management
Dear Warren,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager
