Ratings based on 972 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
I enjoyed the staff but for what I paid for 1 night the balcony of my room was filthy. Also positioned me the floor above pool which was not quite the view I desired. Ocean view is different from pool deck view. Needs a better deep clean schedule for balconies. Great staff and amenities. Prime location. Indecisive if I will be back.
by A verified traveler
Posted 13 May 2024
Visited as a staycation on Mother’s day and will definitely do it again! The pool was a vibe, drinks were delish, and the staff were most helpful!
Comment from Hotel Management
15 May 2024 by Director of Marketing, Hotel Management
Hello Jasmyne, Thank you for your wonderful review of W Fort Lauderdale. We are pleased you had an outstanding time enjoying our Wet Deck. Taking a dip in our invigorating pool while relishing our refreshing beverages is a guest favorite, and we couldn't be happier that this added to your experience. We also appreciate your kind remarks about our devoted Talent. We are excited about your next visit.All the Best,Alexis Espejo,Director of Marketing
by A verified traveler from Fort Lauderdale
Posted 12 May 2024
We rented a pool cabana and the service was horrible. We spent $1500 and had to always chase the server who always got the drinks and food orders wrong. As well as we hardly could find our server to even order. It ruined our day.
Comment from Hotel Management
13 May 2024 by Director of Marketing, Hotel Management
Hello Brian, Thank you for taking the time to leave your review. We are sincerely sorry for the unsatisfactory service you received at our WET Deck and for the oversights with your drinks and food orders. Please be assured we will follow up with the appropriate individuals and take action to ensure they focus on providing attentive and authentic hospitality to our guests. We are grateful for your patience and feedback, and we hope to have another opportunity to provide you with the tailored experience you deserve!All the Best,Alexis Espejo,Director of Marketing
by A verified traveler from Houston
Posted 6 May 2024
This W hotel is definitely below the W standards.
Comment from Hotel Management
6 May 2024 by Director of Marketing, Hotel Management
Hello Valued Guest, First and foremost, thank you for your loyalty to our hotels. We regret that we did not meet your expectations. We have a passionate commitment to outstanding service and accommodations; therefore, we will use your feedback to improve. We would love for you to revisit us at W Fort Lauderdale, so we can show you the authentic experience you deserve!All the Best,Alexis Espejo,Director of Marketing
by A verified traveler
Posted 30 Apr 2024
When we first checked in everything was really nice and the property seemed really awesome. They said the pool was heated but it was freezing cold. That night there were cockroaches in room and a lot of them. We switched rooms and all seemed better. At check out we were charged an extra $300 the parking that they said was free is actually $55 a night and they said we ate food from the minibar that we didn’t and that we made phone calls when we didn’t. When I called to dispute the charges they said they would adjust the charges and they never did they still left all the charges. I will be disputing with my CC company.
Comment from Hotel Management
2 May 2024 by Director of Marketing, Hotel Management
Hello Jennifer, Thank you for evaluating your stay with us. We are very sorry for the frustration you experienced due to the lack of accurate information regarding the temperature of our WET Deck pool and for the disturbances you reported in your initial room. Our pest control provider continuously services the hotel, and we will ensure procedures are being followed to prevent any future concerns. We would also like to convey that our parking fee is listed on our site so guests can have this information before booking with us. Your feedback highlights the importance of continuously improving our communication, and we appreciate you sharing it with us. Furthermore, we apologize for the billing-related issues you encountered and for the lack of satisfactory assistance from our end. Our team is actively looking into this matter to ensure that any erroneous charges are promptly addressed and refunded. Please allow us a little time to investigate and rectify the situation. We would be grateful for your patience and understanding in the meantime.All the Best,Alexis Espejo,Director of Marketing
by A verified traveler
Posted 30 Apr 2024
Beautiful rooms, lobby and property
Comment from Hotel Management
1 May 2024 by Director of Marketing, Hotel Management
Hello George, Thank you for choosing W Fort Lauderdale for your stay and sharing your experience. We were pleased to read that from our rejuvenating rooms to our lobby, you loved our accommodations and property. We hope to have the pleasure of hosting you again at our in the future.All the Best,Alexis Espejo,Director of Marketing
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
20 May 2024 by Director of Marketing, Hotel Management
Hello Kathleen, We are delighted you had an outstanding experience at W Fort Lauderdale and that you loved all aspects of our resort. Thank you for the excellent rating, and we look forward to hosting you again soon. All the Best,Alexis Espejo,Director of Marketing
by A verified traveler
Posted 29 Apr 2024
Staff tried to scam my friend. Not cool
Comment from Hotel Management
30 Apr 2024 by Director of Marketing, Hotel Management
Hello Chris, Thank you for choosing us and taking the time to leave a review. We are truly sorry for not meeting these expectations and for any concerns you experienced with regard to our service. We aim to give each guest the absolute best service possible, and we are disappointed if we did not meet these expectations. We have shared your concerns with our Talent as we are always striving to improve our services and guest experience on all levels. We appreciate your patience and hope you will give us another occasion to provide the amplified experience for which we are known.All the Best,Alexis Espejo,Director of Marketing
by A verified traveler
Posted 28 Apr 2024
Loved everything about this stay. Enjoyed the pool and DJ the most. Staff was very kind and accommodating as well.
Comment from Hotel Management
29 Apr 2024 by Director of Marketing, Hotel Management
Hello Alexis, It was a pleasure to welcome you to W Fort Lauderdale. We are thrilled to read you had a great time at our inviting WET Deck, and we appreciate your gracious remarks about our energetic Talent. We hope we will be the first hotel you think of on future trips to Fort Lauderdale. All the Best,Alexis Espejo,Director of Marketing
by A verified traveler
Posted 28 Apr 2024
Limitless things to do and see
Comment from Hotel Management
29 Apr 2024 by Director of Marketing, Hotel Management
Hello Daniel, We are pleased you had an energizing and fulfilling experience at W Fort Lauderdale and that our supreme location helped to make your stay so memorable. We believe in inspiring possibilities and offering limitless opportunities all at an excellent value for our guests! We look forward to seeing you again soon. All the Best,Alexis Espejo,Director of Marketing
