Ratings based on 1,424 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from JACKSONVILLE
Posted 6 Jun 2024
Excellent news lace to be
by A verified traveler
Posted 5 Jun 2024
Bathroom floors were a bit gross- tub also needed attention
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by General Manager, Hotel Management
Dear Amy, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port and for your high rating. It is our pleasure to know that your overall time with us was enjoyable. It was lovely having you, and we look forward to seeing you again soon.Sincerely, Freddy Serna,General Manager
by A verified traveler
Posted 4 Jun 2024
I left something in the refrigerator went to the gas station to fuel up return and half of my lunch meats were stolen. The agent at the front this morning was so rude and told me that I had check out so the loss was my fault. Myself and my husband spoke to the manager on duty and then left to caught our flight. Would I recommend the hotel yes but I will mention that to beware that your belongings can go missing
by A verified traveler
Posted 3 Jun 2024
Hotel appeared to be beautiful and was a wonderful experience when we got there. Woke up the next morning with bites all down the one side of me, the side I slept on. Very apparently bed bugs. Staff seemed very concerned and that this was of huge priority and that they take the “highest protocol for the safety of their guests’”. I sent pictures to the hotel. They were so sweet to wash my clothes and comped some beverages for us that morning as a small way of being empathetic. I was told a company would be in later that day to investigate and clean the room and an email would be sent to me with their findings. I was told I would get a refund. 4 days later no email. Called hotel. On hold for 35 minutes. Had no recollection of any of this. Gave me no assistance and told me they couldn’t refund me bc I booked through Expedia. What a shame as this hotel seemed so nice! What a shame that people have been staying in a room with bed bugs for 4 more nights. Absolutely unacceptable on so many fronts. Also, I have never left a bad review of any business but this is one the public should know.
by A verified traveler
Posted 3 Jun 2024
Very clean and friendly staff
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Nicci, Thank you for the terrific review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. Thanks for mentioning how our staff made you feel welcome and went the extra mile to make you feel at home. Your comments have been shared with the team, and they truly appreciated the recognition. We look forward to being of service the next time you are in Fort Lauderdale. Sincerely, Freddy Serna General Manager
by A verified traveler
Posted 3 Jun 2024
Shuttle picked us up no problems. Check in was quick and seamless. Hotels rooms were very nice just like the pictures
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Tiffany, Thank you for your taking the time to review your stay at SpringHill Suites Fort Lauderdale Airport & Cruise Port. We receive many positive comments about the convenience and cost savings that our shuttle service provides, so we are happy you appreciated this service. We are also glad that you loved our accommodations. Please come back and see us again on your next visit to the Ft. Lauderdale area. Sincerely, Freddy Serna General Manager
by A verified traveler
Posted 3 Jun 2024
The staff was so friendly and this day in age it means alot!!
Comment from Hotel Management
4 Jun 2024 by General Manager, Hotel Management
Dear Christy, Thank you for the wonderful review of SpringHill Suites Fort Lauderdale Airport & Cruise Port. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely, Freddy Serna General Manager
by A verified traveler
Posted 2 Jun 2024
good
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Dear Leidianne, Thank you for choosing SpringHill Suites Fort Lauderdale Airport & Cruise Port, and taking the time to post a review. We are delighted your experience was exceptional and that you enjoyed your stay. We hope you will stay with us again when your travels bring you back to the area. Sincerely, Freddy Serna General Manager
by A verified traveler
Posted 2 Jun 2024
The stay was nice staff was very friendly
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Dear Angel, Thank you for your visit and for taking the time to give feedback. While we are glad to read that you loved our friendly associates, we regret not meeting all your expectations. We enjoyed serving you and hope you will return to our hotel in the future.Sincerely, Freddy Serna General Manager
