Ratings based on 969 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Was expecting better for the price, based on previous travel experiences.
by A verified traveler
Posted 4 Jun 2024
Was expecting better for the price, based on previous travel experiences.
by A verified traveler
Posted 3 Jun 2024
Most everything was AOK.The breakfast buffet gave a overly loud speech every morning to welcome everyone and how we were all family that I could have done without
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Ingo, Thank you for choosing us. We are delighted that you enjoyed your stay and have taken note of your feedback regarding breakfast. It would be our pleasure to host you again. Best, Erin Kinsport, GM
by A verified traveler
Posted 2 Jun 2024
Good but need more maintenance
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear enedelle, Thank you for your review and for being our guest. We apologize for any maintenance issues you encountered and hope to provide you with a 5-star experience on your next visit. Sincerely, Erin Kinsport, GM
by A verified traveler
Posted 2 Jun 2024
Property was better than expected. Staff was great and friendly.
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear TANISHA, That is what we like to hear! We love exceeding our guests' expectations. We appreciate your time in sharing a 5-star review, and I look forward to sharing your compliments with the team. Thank you for staying with us. Best, Erin Kinsport, GM
by A verified traveler
Posted 1 Jun 2024
Nice location and good breakfast!
Comment from Hotel Management
1 Jun 2024 by GM, Hotel Management
Dear Tiffany, Thank you for staying with us! I'm glad our location was convenient for your travels, and that you enjoyed our breakfast. Your feedback is valued, and we hope to host you again soon. Best, Erin Kinsport, GM
by A verified traveler
Posted 1 Jun 2024
Seemed under staffed. The room was clean but the common areas were all dirty.
Comment from Hotel Management
1 Jun 2024 by GM, Hotel Management
Dear Sherri, It was kind of you to note our clean accommodations, but I'm sorry for any shortcomings in our common areas. We appreciate your feedback as it helps us identify areas needing our attention. It was our pleasure hosting you, and we hope to see you again for a flawless experience. Sincerely, Erin Kinsport, GM
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by GM, Hotel Management
Dear Sean, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Erin Kinsport, GM
by A verified traveler
Posted 31 May 2024
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Comment from Hotel Management
1 Jun 2024 by GM, Hotel Management
Dear Michael, I am glad our Residence Inn by Marriott provided you with a nice experience while visiting Fort Lauderdale. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Erin Kinsport, GM
by A verified traveler
Posted 31 May 2024
Terrible….extra charges on my Visa card and currently trying to correct it.
Comment from Hotel Management
2 Jun 2024 by GM, Hotel Management
Dear steven, Thank you for taking the time to share your review. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. It may take some banks a few business days to recognize our release. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management, I apologize. Sincerely, Erin Kinsport, GM
