Ratings based on 1,467 Verified Reviews
3.6 Room cleanliness
3.4 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Nija, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyde Resort & Residences. We look forward to your return and wish you all the best with your future travels.Best Regards, Anke Graichen,General Manager
by A verified traveler
Posted 7 May 2024
They overbooked me they double charge me and still two weeks later have not received my credit in my credit card
Comment from Hotel Management
12 May 2024 by General Manager, Hotel Management
Dear Luis, Thank you for sharing your review. We want to extend our apologies for not being able to provide you with a room and for the financial concern you encountered. We completely understand your frustration and the inconvenience this caused you. Your feedback, and also your patience in these matters, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Best Regards, Anke Graichen,General Manager
by A verified traveler
Posted 3 May 2024
I have never had worst experience at hotel then I had the Hyde I will never go back there again, they have this key system that never works for the room and I’m go back forth to the front desk trying to get my room to open, there customer service is the worst I’ve ever seen in my life from the receptionist to the manager.. The valet huge mess.. never go to the Hyde
Comment from Hotel Management
5 May 2024 by General Manager, Hotel Management
Dear Josh, Thank you for being our guest. Please accept our sincere apologies for not meeting your expectations and for the issues you encountered with your room key and our service. We strive to provide wonderful hospitality and a seamless experience to all of our guests; therefore, we truly regret that this was not your experience. We understand your frustration and the inconvenience caused. We are taking appropriate steps with the relevant teams to ensure future guests do not encounter the same issues. We hope you will accept our apologies once again and reconsider giving us another chance to show you the outstanding stay that we typically provide.Best Regards, Anke Graichen,General Manager
by A verified traveler
Posted 3 May 2024
Elevators are horrible
Improve beach service
Too over populated
Comment from Hotel Management
4 May 2024 by General Manager, Hotel Management
Dear David, Thank you for your review of your recent stay with us. We apologize for the frustrations you experienced with our elevators and at the beach. We are always looking for opportunities to improve our guest experience, so we are grateful for your feedback. While we know that this visit did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Best Regards, Anke Graichen,General Manager
by A verified traveler from Forest Hills
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by General Manager, Hotel Management
Dear Dina, We are delighted with your rating! It's wonderful to know that you enjoyed your stay at Hyde Resort & Residences. We look forward to serving you again in the future.Best Regards, Anke Graichen,General Manager
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Joshua, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Best Regards, Anke Graichen,General Manager
by A verified traveler
Posted 21 Apr 2024
Where do I start my check in lady was ghetto and rude then I get locked out of my room two different times so I had to go back down stairs and let them know I requested a ocean view I got a partial refund and ocean view then at 5;00 am I get a notification that my card was trying to charged in additional 3 hundred something which my bank sent me fraud alert when I went downstairs too express my stay the same lady was there again trying to talk over me when I was trying to explain my problems and concerns I called to speak to a manager and I was told he’s in a meeting I’m
Not happy right now
Comment from Hotel Management
27 Apr 2024 by General Manager, Hotel Management
Dear Aileen, Thank you for selecting us and allowing us to host you. First and foremost, we apologize for the behavior of one of our associates. We are also sorry for the disappointment with the room assigned and the instance of you getting locked out of your accommodation. Moreover, we regret the concern about the charges and being unable to connect with one of our managers. Your patience is valued, and we will share your message appropriately. Best Regards, Anke GraichenGeneral Manager
by A verified traveler
Posted 19 Apr 2024
I love this hotel. It is upscale. Excellent views.
Comment from Hotel Management
20 Apr 2024 by front office, Hotel Management
Thank you for providing your feedback, we are delighted you enjoyed your stay with us, we hope to see you again soon.
by A verified traveler
Posted 19 Apr 2024
The building is only seven years but hallways and rooms are already worn out. The dresser in our room had broken drawers. Kitchens cabinets doors were not closing properly. We were downgraded without any prior notice so it was a big surprise. Not pleasant 😕
Comment from Hotel Management
20 Apr 2024 by General Manager, Hotel Management
Dear Grigoriy, Thank you for your review. We are sorry our accommodations did not meet your expectations and the maintenance issues you had in your room. We have taken note of your comments and will make sure these are appropriately addressed. Furthermore, we also understand your disappointment with the second room being assigned to you without adequately communicating this change to you. Your comments will be addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality and accommodations you should have experienced on this visit. Best Regards, Anke Graichen,General Manager
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
21 Apr 2024 by General Manager, Hotel Management
Dear Steve, Thank you for the generous rating of Hyde Resort & Residences. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to city.Best Regards, Anke Graichen,General Manager
