Ratings based on 985 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Great property. The beach feels very private not crowded. Amenities where excellent. Will stay here again
Comment from Hotel Management
7 Jun 2024 by Customer Service , Hotel Management
Thank you for choosing us, Luis! We are delighted to hear that you enjoyed our great property, and that the beach felt private. It’s also wonderful to know that you enjoyed our excellent amenities. It was our pleasure to serve you and we look forward to welcoming you back again soon.
by A verified traveler
Posted 6 Jun 2024
the parking is unfortunately expensive and they charge a ton for late check out, but the rooms are really nice, the pool and beach area are beautiful and relaxing and the breakfasts are awesome
Comment from Hotel Management
7 Jun 2024 by Customer Service , Hotel Management
Thank you for your feedback, Laura. We're glad to hear that you enjoyed our nice rooms, beautiful pool and beach area, and awesome breakfast. We apologize for the inconvenience caused by the parking fees and charges for late check-out. We continuously strive to improve our services and will take your comments into consideration. We hope to welcome you back for another relaxing stay.
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Customer Service , Hotel Management
Thank you for perfect rating, Geraldine. We’re delighted to know that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.
by A verified traveler from The Villages
Posted 4 Jun 2024
Very nice hotel however they did not change our sheets when they were obviously dirty…
Comment from Hotel Management
5 Jun 2024 by Customer Service , Hotel Management
Thank you for your feedback, Ruth. We’re glad that you enjoyed your overall stay and found our hotel to be very nice. However, we apologize for the issue caused by the unchanged sheets. We will share your feedback with our housekeeping department, so that this does not happen again. We hope to welcome you back again soon for an improved experience.
by A verified traveler from Grove City
Posted 4 Jun 2024
Liked the amenities. Wish it had better beach access.
Comment from Hotel Management
5 Jun 2024 by Customer Service , Hotel Management
Thank you for your review, Rachel. We’re glad to know that you enjoyed your overall stay, and appreciated our amenities. However, we understand that you would have like better beach access. We take your feedback seriously and will use it to improve. We hope to welcome you back again soon for a better experience.
by A verified traveler from Hialeah
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Customer , Hotel Management
Thank you for your rating, Lidiagne. We’re sorry to hear that your time with us did not meet our high standards. If you have specific feedback on how we can improve, please reach out to us. We hope to welcome you back again soon for a better experience.
by A verified traveler
Posted 1 Jun 2024
Service was great. Our room was very clean. The hotel is in a great location very easy and enjoyable stay. The hotel breakfast was actually very good
Comment from Hotel Management
3 Jun 2024 by Customer Service , Hotel Management
Thank you for choosing us, Caroline! We are thrilled to hear that you enjoyed our great service, clean rooms, great location, and enjoyed the totality of your stay. It’s also great to know that you enjoyed our food and drink offerings. It was our pleasure to welcome you, and we hope to do so again soon.
by A verified traveler
Posted 31 May 2024
Great place to spend vacation with kids. Free breakfast and happy hour to have drinks and snacks is a huge plus!! Staff are very friendly! Little shop on site is also a huge plus!
Comment from Hotel Management
1 Jun 2024 by Customer Service , Hotel Management
Thank for your review, Natalia! We are thrilled to hear that you found our hotel to be a great place to spend a vacation with kids. It’s also great that you enjoyed our food and drink offerings as well as our friendly staff. It was our pleasure to serve you, and we hope to welcome back again soon for another wonderful experience.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Customer Service , Hotel Management
Thank you for your rating, Thomas. We’re glad to know that your overall stay with us was positive. However, if you have suggestions on how we can earn that final star, please reach out to us. We hope to have another opportunity to welcome you back in the future for an even better experience.
by A verified traveler
Posted 27 May 2024
Service was great! Really clean property and you can tell it was recently renovated.
I do miss however, the unlimited drink choices at cocktail hour. I understand the change, but really takes away from what embassy suites was known for.
Besides that everything was perfect great clean and I would definitely return.
Comment from Hotel Management
28 May 2024 by Customer Service , Hotel Management
Thank you for choosing us, Rafael. It’s great to know that you enjoyed our service and clean property. We understand your feedback about our happy hour, and we will take it into consideration for improvement. It was our pleasure to serve you and we hope to welcome you back again soon.
