Ratings based on 1,851 Verified Reviews
2.4 Room cleanliness
2.9 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
a lot of bed bugs bites
Comment from Hotel Management
2 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,It is disheartening to hear about your experience. We regret you had issues with your stay. This is not the experience we strive to provide our valued guests. Hence we will be conducting a thorough inspection and changing the mattress immediately. We love to host you again for a better lodging experience.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Posted 29 May 2024
The rooms smelled of mold and weed. Witch explained why smoke detector was removed. Hand prints on walls, wad of hair in sink & shower. Room 214 had coffee filters & coffee. (No Coffee pot) No Frig in room. Honestly the worst hotel I have ever stayed in. Many customers at front desk complaining. Please, beware !!
Comment from Hotel Management
31 May 2024 by Sophia CSR, Hotel Management
Dear Guest,It is disheartening to hear about your experience. We apologize for the inconvenience you faced. Your concerns have been noted and forwarded to our team for improvement. We hope you give us another chance to improve our services to serve you better in the future.
by A verified traveler
Posted 26 May 2024
Noise in rooms front of road
Comment from Hotel Management
28 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. Your concern has been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
by A verified traveler from BAYAMON
Posted 24 May 2024
Really good place to stay, very old fashion bathroom but what makes me happy is the clean feeling, also certain days if you're lucky a family have a mobile taco restaurant on the entrance of the facility, really good idea!
Comment from Hotel Management
26 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We're delighted to hear that you had a pleasant stay with us! We're thrilled that you appreciated the cleanliness of our accommodations. As for the mobile taco restaurant, we're glad you enjoyed this unique addition to our facility! We strive to provide our guests with memorable experiences, and it's fantastic to hear that you found it to be a great idea. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay soon!
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 20 May 2024
Filthy floors we can send you photos...Broken door ...no hangers, no drawers, no ironing board, broken refrigerator, ill mannered staff, beds for FOUR but one chair...Broken Television, no batteries, had to plead for a replacement.
Disgraceful breakfast...nothing but carbohydrates.
SERIOUSLY: MISREPESENTTION...your adverts were
FRAUD. I will contact Discover and ask them to intercede.
Days' Inn (Days') End...Never Again !!1
Comment from Hotel Management
21 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. If you have any queries regarding this issue, please call the property for further assistance.
by A verified traveler
Posted 19 May 2024
I struggled to sleep because I had to kill roaches, their were spider webs near, sink area and sink faucet is dangling, the shower temperature is only super hot. Nothing is good about this property unless I get a Full Refund.
Comment from Hotel Management
21 May 2024 by Sophia CSR, Hotel Management
Dear Guest,It is saddening for us to read about your recent experience with us. Please accept our apologies for the issues you encountered, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit. If you have any queries regarding this issue, please call the property for further assistance.
by A verified traveler
Posted 18 May 2024
We were not notified that we needed to call for the airport shuttle. Once we finally figured that, we waited over an hour since the shuttle service wasn’t identified with the hotel name. The shuttle service driver wasn’t getting out calling for « Days Inn » so we couldn’t hear them through the noise of other vehicles.
The website states they have baby cribs. I called and confirmed to have a crib and was told no problem. Upon checkin, we were told they had none.
Breakfast was very limited: toast, cereal and yogurt. That’s all.
Cruise port transport was great and convenient.
Comment from Hotel Management
21 May 2024 by Sophia CSR, Hotel Management
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
by A verified traveler
Posted 17 May 2024
Absolutely filthy
Comment from Hotel Management
21 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
