Ratings based on 983 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 20 May 2024
Felt like this was the worst hotel I've ever stayed at. Rude employees, not easy to move around hotel with a stroller. Got zero sleep both nights I stayed here. First night we had a party of grown men screaming and banging on our door, Second night we slept in a room with broken AC I was dying. Miserable experience.
Comment from Hotel Management
20 May 2024 by Olivia, Hotel Management
We apologize for the inconvenience you experienced during your stay at our hotel. Your feedback is invaluable to us as we strive to continuously improve our services and facilities.We acknowledge your concerns regarding the need for repairs. We regret to hear about the issues you encountered with the group of men disrupting you as well as the broken A/C. Rest assured, we are addressing this issue with our maintenance team to ensure they are promptly resolved.Once again, we apologize for any shortcomings during your stay and appreciate your feedback. We hope you will consider giving us another opportunity to exceed your expectations in the future. If you have any further concerns, please do not hesitate to contact our management team directly. Thank you for choosing our hotel.
by A verified traveler
Posted 19 May 2024
Bath room sink will not drain, carpet old, parking expensive and unsecured surface lot
Comment from Hotel Management
20 May 2024 by Olivia, Hotel Management
We apologize for the inconvenience you experienced during your stay at our hotel. Your feedback is invaluable to us as we strive to continuously improve our services and facilities.We acknowledge your concerns regarding the need for repairs as our parking. We regret to hear about the issues you encountered with the sink drain, carpet, and the parking. Rest assured, we are addressing this issue with our maintenance team and parking company to ensure they are promptly resolved.Once again, we apologize for any shortcomings during your stay and appreciate your feedback. We hope you will consider giving us another opportunity to exceed your expectations in the future. If you have any further concerns, please do not hesitate to contact our management team directly. Thank you for choosing our hotel.
by A verified traveler
Posted 18 May 2024
It's not as it looks in the photos
Comment from Hotel Management
20 May 2024 by Olivia, Hotel Management
We apologize for the inconvenience you experienced during your stay at our hotel. Your feedback is invaluable to us as we strive to continuously improve our services and facilities.We acknowledge your concerns regarding how our property looks online versus how it is in real life. Once again, we apologize for any shortcomings during your stay and appreciate your feedback. We hope you will consider giving us another opportunity to exceed your expectations in the future. If you have any further concerns, please do not hesitate to contact our management team directly. Thank you for choosing our hotel.
by A verified traveler
Posted 16 May 2024
The room smelled bad like a mold smell. Didn't like it at all.
Comment from Hotel Management
20 May 2024 by Olivia, Hotel Management
We apologize for the inconvenience you experienced during your stay at our hotel. Your feedback is invaluable to us as we strive to continuously improve our services and facilities.We acknowledge your concerns regarding the smell of the room. We regret to hear about the issues you encountered with that smell. Rest assured, we are addressing this issue with our maintenance team to ensure they are promptly resolved.Once again, we apologize for any shortcomings during your stay and appreciate your feedback. We hope you will consider giving us another opportunity to exceed your expectations in the future. If you have any further concerns, please do not hesitate to contact our management team directly. Thank you for choosing our hotel.
by A verified traveler
Posted 13 May 2024
It’s a beachfront hotel so it has that beach where in tear on it.
The gentleman at the poolside bar doing outstanding job of circulating around the pool and getting Drink orders and bringing menus for food.
Comment from Hotel Management
15 May 2024 by The Bahia Mar Leadership Team., Hotel Management
Thank you for your 5-star review rating! We will be sure to share your review with the rest of our team.
by A verified traveler
Posted 12 May 2024
Great location
Comment from Hotel Management
15 May 2024 by T, Hotel Management
Hi Bill, thank you for your kind review. I’m so happy to hear that our tour surpassed your expectations.
by A verified traveler
Posted 9 May 2024
The view of the Ocean sold this hotel. The rooms were clean & amazing
Comment from Hotel Management
10 May 2024 by Bahia Mar Management , Hotel Management
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with our product/service.
by A verified traveler from Kingston
Posted 6 May 2024
Enjoying walking the strip to various restaurants
Comment from Hotel Management
10 May 2024 by Bahia Mar Management , Hotel Management
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with our product/service.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
5 May 2024 by Sishena, Hotel Management
Dear Latisha,Thank you for taking the time to provide us with your feedback. We are delighted to hear that we left a positive impression. We strive to provide exceptional service, and a memorial experience for you.We greatly appreciate your feedback as it helps us recognize and celebrate the efforts of our team.
