Ratings based on 979 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Seattle
Posted 13 Jun 2024
The staff were friendly and helpful when we arrived very tired.
Comment from Hotel Management
14 Jun 2024 by Francesca Cennicola - Guest Relations , Hotel Management
Dear Kenneth, Thank you for your review and thank you for sharing your experience at NH Collection Porta Rossa. It is amazing for us to know that you enjoyed our beautiful hotel and its service. In particular we are happy to know that you had a good experience with our team. Thank you again for your feedback, this really means a lot for us. We look forward to welcome you again soon. We remain at your complete disposal for the future. Best Regards,Francesca Cennicola - Guest Relations
by A verified traveler
Posted 11 Jun 2024
NH Porta Rossa is luxe in all aspects and especially in service. The location was the best part.
Comment from Hotel Management
11 Jun 2024 by Francesca Cennicola - Guest Relations , Hotel Management
Dear Ma Victoria, Thank you for your review and thank you for sharing your experience at NH Collection Porta Rossa. It is amazing for us to know that you enjoyed our beautiful hotel and its service. In particular we are happy to know that you had a good experience with our team. Thank you again for your feedback, this really means a lot for us. We look forward to welcome you again soon. We remain at your complete disposal for the future. Best Regards Francesca Cennicola - Guest Relations
by A verified traveler
Posted 29 May 2024
Great property in the heart of Florence! If your driving be prepared to drive among the masses! But once your in the hotel everything is amazing!
Comment from Hotel Management
29 May 2024 by Francesca Cennicola - Guest Relations , Hotel Management
Dear Daniel, Thank you for your review and thank you for sharing your experience at NH Collection Porta Rossa. It is amazing for us to know that you enjoyed our beautiful hotel and its service. In particular we are happy to know that you had a good experience with our team. Thank you again for your feedback, this really means a lot for us. We look forward to welcome you again soon. We remain at your complete disposal for the future. Best Regards Francesca Cennicola - Guest Relations
by A verified traveler
Posted 21 May 2024
Lovely property and great staff!
Comment from Hotel Management
27 May 2024 by Francesca Cennicola - Guest Relations , Hotel Management
Dear Amy, Thank you for your review and thank you for sharing your experience at NH Collection Porta Rossa. It is amazing for us to know that you enjoyed our beautiful hotel and its service. In particular we are happy to know that you had a good experience with our team. Thank you again for your feedback, this really means a lot for us. We look forward to welcome you again soon. We remain at your complete disposal for the future. Best Regards Francesca Cennicola - Guest Relations
by A verified traveler from Rio Rancho
Posted 14 Apr 2024
Hotel is in a great location; however, the front rooms are very noisy until 2am. The hotel does not have a gym so you must use one that is a ten minute walk from the hotel named Florence Fitness for €15 per day.
Comment from Hotel Management
17 Apr 2024 by Francesca Cennicola - Guest Relations , Hotel Management
Dear Jay Boling, Thank you for taking the time out to share your experience, it is very rewarding to read that you enjoyed your stay with us. I am sorry to read of the problem with the noise. As for the gym, our website specifies that it is not present but is planned in the restructuring phase of our hotel.For this reason, we do hope to welcome you back on future visits. The reason we ask our guests for their feedback is to make sure that all complaints and comments are dealt with to make sure that the level of customer service is always to the upmost highest of standards.Kind Regards,Francesca Cennicola Guest Relations
by A verified traveler
Highly recommend a stay here
Posted 26 Feb 2024 on HotelsBeautiful hotel, friendly helpful staff, perfect location for exploring the city. And breakfast was wonderful!
Comment from Hotel Management
21 Mar 2024 by Francesca Cennicola - Guest Relation , Hotel Management
Dear Guest, Thank you for your review. It is amazing for us to know that you enjoyed our beautiful hotel, this really means a lot for us. We look forward to welcome you again soon. We remain at your complete disposal for any future information you might need. Best Regards Francesca CennicolaGuest Relations
by A verified traveler from Hinesburg
Posted 8 Feb 2024
This is our favorite hotel in Florence and we have stayed here many times. We particularly love the beautiful room where breakfast is served. We are treated very well here.
Comment from Hotel Management
20 Feb 2024 by Mariasilvia Marri - Guest Relations Manager, Hotel Management
Dear Deborah, Thank you for your review and thank you for sharing your experience at NH Collection Porta Rossa. It is amazing for us to know that you enjoyed our beautiful hotel. We look forward to welcome you again soon. We remain at your complete disposal for the future. Best Regards, Mariasilvia Marri Guest Relations Manager
by A verified traveler
Posted 27 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Nadine Ezzat - Guest Relations, Hotel Management
Dear NW,Thank you for your review and thank you for sharing your experience at NH Collection Porta Rossa. It is amazing for us to know that you enjoyed our beautiful hotel and its service. We look forward to welcome you again soon. We remain at your complete disposal for the future. Best Regards,
by A verified traveler
Posted 29 Dec 2023 on Hotels
The hotel is very well-located (though Florence is compact and walkable and this will be true for most hotels). It is in the heart of the high end shopping district. And just a short walk to most of the major sites. The staff was friendly and helpful. The building is historic but updated.
Comment from Hotel Management
31 Dec 2023 by Mariasilvia Marri - Guest Relations Manager, Hotel Management
Dear Guest, Thank you for your review and thank you for sharing your experience at NH Collection Porta Rossa. It is amazing for us to know that you enjoyed our beautiful hotel and its service. In particular we are happy to know that you had a good experience with our team. Thank you again for your feedback, this really means a lot for us. We look forward to welcome you again soon. We remain at your complete disposal for the future. Best Regards Mariasilvia Marri Guest Relations Manager
by A verified traveler
Posted 19 Dec 2023
Gorgeous historical property centrally located. Our triple had ample room and a bath and a half which was great for three female travelers. The daybed was a little smaller than expected. Staff went above and beyond.
Comment from Hotel Management
24 Dec 2023 by Nadine Ezzat - Guest Relations, Hotel Management
Dear Mrs Cynthia,Thank you for having taken some of your valuable time to send us your positive feedback about your recent stay at NH Collection Porta Rossa.It is great to hear that you had an enjoyable stay with us and it is a pleasure for us to know that you were satisfied with the family room. We are constantly working on providing our very best services for our guests, that is why we are glad to see that our attempts are appreciated.We will be glad to welcome you back on the future and make your visit unforgettable again.Best regards,
