Ratings based on 608 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
We loved everything at La Scaletta! The best thing is the Sky Bar and roof top restaurant! Wide variety of excellent food and drinks, super conveniently located at a few steps away from Ponte Vecchio.
Comment from Hotel Management
14 Jun 2024 by Hotel La Scaletta Al Ponte Vecchio, Hotel Management
"Thank you for your kind words! We're glad you enjoyed our Sky Bar and rooftop restaurant. Hope to see you again soon!"
by A verified traveler from North Bellmore
Posted 8 Jun 2024
We stayed for one night and we really like this hotel. Staff were friendly, hotel was super clean and room was spacious.
by A verified traveler from Toronto
Posted 5 Jun 2024
Perfect location. Convenient. Great room. Breakfast terrace has a great view. Breakfast needs some work. They should offer better breakfast.
Comment from Hotel Management
6 Jun 2024 by Hotel La Scaletta Al Ponte Vecchio, Hotel Management
Thank you for your feedback. We apologize for any inconvenience with our breakfast and will work to improve it. We are glad you enjoyed our convenient location and great room. Come back soon!
by A verified traveler
Posted 5 Jun 2024
A very charming hotel. I can’t fault staff who were very accommodating. Location is ideal to visit museums, churches and gardens. There’s a selection of cuisine and take away foods
It doesn’t wasn’t too crowded either.
Comment from Hotel Management
6 Jun 2024 by Hotel La Scaletta Al Ponte Vecchio, Hotel Management
Thank you for your kind review. We are glad you enjoyed your stay at our charming hotel and appreciated our accommodating staff. We hope to welcome you back soon.
by A verified traveler
Posted 4 Jun 2024
The location is fabulous. The staff is very friendly, helpful and welcoming. We arranged through the hotel to have our car taken to a garage and brought back to us. Everyone complains about the lift but we stayed there on the first floor, in the garden and it was wonderful. Our room damp but I it probably goes with the old word charm.
Comment from Hotel Management
5 Jun 2024 by Hotel La Scaletta Al Ponte Vecchio, Hotel Management
Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed our location and our friendly staff. We apologize for any inconvenience with the lift and the dampness in your room. We appreciate your understanding and hope to welcome you back in the future.
by A verified traveler from Edmonton
Posted 31 May 2024
La Scalette is a beautiful hotel in Florence. Its location is perfect. You’re within walking distance of amazing shopping, restaurants, the Ponte Vecchio, the Duomo, etc.
The only reason I didn’t give it a five star, was the accessibility and mobility within the hotel itself. Even if you take the tiny elevator to your floor, you might have another set of stairs just to get to your room. After a long day of sight seeing in the heat, the last thing you want is to return it to your hotel and have to take 3 to 4 flights of stairs just to get to your room if the elevator is not available. I would also say I found the in-house restaurant very costly. But even with that, it was a lovely stay.
Comment from Hotel Management
3 Jun 2024 by Hotel La Scaletta Al Ponte Vecchio, Hotel Management
Dear valued customer, thank you for your positive review of La Scalette Hotel. We are glad that you enjoyed our ideal location and proximity to major attractions. We apologize for any inconvenience with the accessibility within the hotel. We appreciate your feedback and will work towards improving this aspect. We hope to have the opportunity to welcome you back in the future. Thank you for choosing La Scalette.
by A verified traveler
Posted 27 May 2024
Great location. Great service. Friendly staff. The only drawback were the mosquitoes in our room, the amount of graffiti everywhere, and the streets were pretty dirty and/or had a bad sewage smell most of the time.
Comment from Hotel Management
30 May 2024 by Hotel La Scaletta Al Ponte Vecchio, Hotel Management
Thank you for your review. We appreciate your positive comments about our location and service. We apologize for any inconvenience caused by the mosquitoes, graffiti, and cleanliness. We will address these issues to improve our guests' experience.
by A verified traveler
Posted 25 May 2024
Convenient, but you need to be prepared for a lot of steps. There is a tiny lift, but still lots of steps.
Comment from Hotel Management
27 May 2024 by Hotel La Scaletta Al Ponte Vecchio, Hotel Management
Thank you for the feedback. We will take note of this and strive to improve our convenience for our valued customers.
by A verified traveler
Posted 23 May 2024
Disappointed in our room, when you see the photographs in the overview of the hotel on Expedia, the reality was very different. Getting around the hotel is challenging, with an elevator that only takes two people. On the positive side the view from the roof top terrace was stunning, great for an early evening drink and breakfast.
Comment from Hotel Management
24 May 2024 by Hotel La Scaletta Al Ponte Vecchio, Hotel Management
Thank you for your feedback. We apologize for any inconvenience you experienced and will work towards improving our accommodations we have several rooms categories and for a future stay we suggest you to contact us in order to choose the accomodation that meets your needs.. We're glad to hear you enjoyed the view from our roof top terrace. Thank you for choosing to stay with us.
by A verified traveler
Posted 22 May 2024
Staff were very helpful. In a very good location within easy walk of major museums and shops. Good value for the money.
Comment from Hotel Management
23 May 2024 by Sara, Hotel Management
Thank you very much for your nice review, we are glad that you loved your stay and we hope to welcome you again in the future.All the Best!
