Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
sofia greeted us at check in and upgraded our room. it was beautiful but didn't have a double bed (there were 2 single beds pushed close to each other. i asked her if there was anything she could do and she moved us to another room with a double bed. better but it was noisy being on the first floor and the bed was terribly hard. she moved us AGAIN to yet another room. third time's a charm as this room was quiet, spacious and grand! thank you sophia for going way above and beyond to make us happy!!!
by A verified traveler
Posted 14 Jun 2024
room was extremely far from elevator
by A verified traveler
Posted 10 Jun 2024
Fantastic location can walk everywhere
Comment from Hotel Management
12 Jun 2024 by Grand Hotel Baglioni , Hotel Management
Dear Mrs. Anne, Thank you for your positive review! We are delighted to know that you enjoyed our convenient location. We look forward to welcoming you soon again. Our warmest regards
by A verified traveler
Posted 7 Jun 2024
Train station across from the hotel
Comment from Hotel Management
12 Jun 2024 by Grand Hotel Baglioni, Hotel Management
Dear David, Thank you for sharing your feedback! We're glad you found our location convenient with the train station nearby. We hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 24 May 2024
Very close to train station. A grand hotel but it needs to be remodeled. Lobby very dreary. Not enough light in rooms. Service was excellent.
Comment from Hotel Management
2 Jun 2024 by Grand Hotel Baglioni , Hotel Management
Dear Mrs. Shannon, Thank you for your review. We are continuously working on improving our property to provide a better experience for all our dear guests. We are glad to hear that you enjoyed our excellent service. Thank you again for choosing Grand Hotel Baglioni for your stay in Florence.Best Regards Grand Hotel Baglioni
by A verified traveler
Posted 16 May 2024
AC was not working, front desk needed to turn it on, it worked only for two hours. Very hot room.
The only mirror was in the bathroom, no windows at all, only a door to out side garden, that we could not leave open at night.
Two very small beds. No box of tissues. We asked for some several times but none was available. 2 star hotel, definitely not 4!
Comment from Hotel Management
4 Jun 2024 by Grand Hotel Baglioni, Hotel Management
Dear Reza, We would thank your for taking your time to review your experience at Grand Hotel Baglioni. We sincerely apologize for the inconvenience you experienced with the AC and mirror in your room. Please know that we have addressed these issues with our team and measures have been taken to prevent this from happening again. The satisfaction of our guests is our priority and we strive to provide a wonderful 4 star experience for all our guest , and in your case, we acknowledge that we fell short in some aspects. Every comment is an important opportunity for us to reflect on where we can improve, and we believe that yours was particularly constructive.Thank you for bringing this to our attention.Best Regards Grand Hotel Baglioni
by A verified traveler
Posted 15 May 2024
A traditional Italian hotel. Lots of dark wood. Staff very friendly. Breakfast view of the Duomo is stunning. Fair buffet breakfast. Roof top terrace bar. Not quite enough staff. Brilliant shower, always loads of hot water. WiFi is virtually non existent. They know this and nothing is done. Weirdly our European adapter that we’ve used all over Europe wouldn’t fit, we bought another one. Great location. You are near everywhere. We arrived by train from Pisa and it’s an easy underground walk to the hotel. I’d probably stay there again.
Comment from Hotel Management
2 Jun 2024 by Grand Hotel Baglioni, Hotel Management
Dear Helen, Thank you for choosing Grand Hotel Baglioni for your stay in Florence. We are glad to know that you enjoyed our property and that you appreciated that our property reflects Italian tradition. The symbol of the italian tradition is undoubtedly the family, which has always been synonymous with hospitality and friendliness. We regret you experienced troubles with our WIFI and we would kindly apologize for that. We will forward the issue to our maintenance staff in order to follow up and avoid running into connection problems again.We hope to host you soon again. Our warmest regards Grand Hotel Baglioni
by A verified traveler
Posted 12 May 2024
Fabulous hotel with great character! Staff super friendly and helpful.
Comment from Hotel Management
13 May 2024 by Grand Hotel Baglioni, Hotel Management
Dear Mr. Jeff, Thank you for the wonderful words! It makes all our staff members proud and to know that you really valued our property and our staff, thank you!Looking forward to welcoming you again, we extend our best regardsGrand Hotel Baglioni
by A verified traveler
Posted 11 May 2024
Bedding was too firm. Furniture saved out of date and room needed a refresh
Comment from Hotel Management
13 May 2024 by Grand Hotel Baglioni, Hotel Management
Dear Mr. William, Thank you for your precious time spent to review your stay. We regret to learn that you found our beds too hard, and above all we regret not having received this information during your stay. We would have gladly offered our toppers to guarantee you a better night's sleep and rest.At Grand Hotel Baglioni, our guests' experiences are important, and when a guest tells us about disservice or suggestions, we are deeply grateful. Without your support we would not be able to increase and continuously improve our services to our beloved guests.Hoping to welcome you back soon, we extend our warmest regardsGrand Hotel Baglioni
by A verified traveler
Posted 9 May 2024
5 min walk from the train station. Beautiful roof top restaurant with a view of Florence.
Comment from Hotel Management
13 May 2024 by Grand Hotel Baglioni, Hotel Management
Dear Mrs. Brenda, we would like to thank you for your precious time spent to give us your nice review. We are glad to know you appreciated our property and we really hope to host you soon again. Best Regards Grand Hotel Baglioni
