Ratings based on 854 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Staten Island
Posted 30 Apr 2024
Visited Sturbridge Farms
Comment from Hotel Management
30 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,We're delighted to hear that you visited Sturbridge Farms! We hope you had a wonderful time and look forward to welcoming you back soon.Sincerely,Hotel Manager
by A verified traveler
Posted 26 Apr 2024
We stayed one night on our way to Boston. Facilities have potential with current renovations underway. However, they were a bit premature in opening, as there are still significant renovations still pending. Most concerning is the painting engagement underway, which is generating signification paint odor in the rooms. I promoted my concern to the manager that they opened the rooms prematurely and have a liability issue with the paint odor....
Comment from Hotel Management
27 Apr 2024 by Hotel Manager , Hotel Management
Dear Scott,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the ongoing renovations and the paint odor in the rooms. Your concerns are valid, and we take them seriously. We will address the issue promptly and ensure that any necessary adjustments are made to minimize disruption and ensure the comfort of our guests. Your feedback is invaluable as we continue to improve our facilities, and we appreciate your understanding.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Apr 2024
I only took a star off the facility for the construction and a star off because the nightstands were not cleaned. The rest of the place was great. It was cheep, cheerful and convenient.
Comment from Hotel Management
10 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback and for choosing to stay with us. We're glad to hear that you had a great experience overall, despite the construction and cleanliness issues with the nightstands. Your comments are valuable, and we'll address them to ensure a better experience for our guests in the future. We appreciate your understanding and hope to welcome you back for another pleasant stay soon.Sincerely,Hotel Manager
by A verified traveler
Posted 7 Apr 2024
I’m was booked for 2 nights and they had my key card off on the night we came back from a dance competition and I still had 1 more night to stay the front desk person came knocking on the door asking why haven’t we checked out yet
Comment from Hotel Management
8 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the confusion and inconvenience you experienced during your stay. It seems there was a misunderstanding regarding your reservation, and we sincerely apologize for any inconvenience caused. Your feedback is important to us, and we will address this issue with our team to ensure it does not happen again. We appreciate your understanding and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 6 Apr 2024
New beds, upgrades to the rooms. Good value, good hotel. Friendy staff
Comment from Hotel Management
6 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you appreciated our recent upgrades and found good value in your stay. Providing comfortable accommodations and excellent service is our priority, and we're delighted that our staff made your experience even better. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 3 Apr 2024
Great and clean
Comment from Hotel Management
4 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel great and clean. Providing a comfortable and pristine environment for our guests is our top priority. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 1 Apr 2024
It was so dirty we ended up leaving and staying at another place
Comment from Hotel Management
2 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the cleanliness issues that led to your decision to leave our hotel. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of meeting your expectations. We understand your disappointment and frustration and assure you that we are taking immediate action to address the concerns you've raised. We value your feedback and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
30 Mar 2024 by Hotel Manager, Hotel Management
Dear Jeanne,Thank you for taking the time to leave us a review. We're glad to see that you had a positive experience overall during your stay. If there are any specific areas where we can improve and earn that extra point from you next time, please don't hesitate to let us know. Your feedback is valuable to us, and we strive to provide exceptional service to all our guests. We hope to have the pleasure of welcoming you back again soon for an even better stay.Sincerely,Hotel Manager
by A verified traveler
Posted 25 Mar 2024
Staff wasn’t friendly pool was too small it was crowded
Comment from Hotel Management
26 Mar 2024 by Tarun, Hotel Management
Hi Ramon,I think you git confused by which hotel you stayed. We are La Quinta Inn and Suites, Sturbridge, MA. We don't have a pool on site. Please direct your review to correct hotel.Regards,General Manager
by A verified traveler
Posted 24 Mar 2024
Hotel was great for a over night
Comment from Hotel Management
25 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to hear that you had a great overnight stay with us. If you ever find yourself in the area again, we'd love to welcome you back for another enjoyable experience.Sincerely,Hotel Manager
