Ratings based on 995 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Davenport
Posted 30 May 2024
I absolutely Ioved this hotel. It was so beautiful. The views of the beach were breathtaking. I felt so relaxed and rejuvenated. The food was very tasty at the buffett. The breakfast was so good. I really enjoyed the ackee and saltfish.
I highly recommend getting a massage. Melanie was super nice and friendly. She made me feel very comfortable and gave great tips on what I could do when I get back.
Picard from the vibe team was amazing. This guy is a comedian. He made me laugh so much. He belongs on television. The night entertainment was so good. They were so talented as they showcased their dancing skills. I was really impressed. I give this hotel an 11 out of 10. This was an awesome vacation.
by A verified traveler
Posted 29 May 2024
I loved this property it was great and I would definitely be back.
Comment from Hotel Management
29 May 2024 by Management Team., Hotel Management
Dear Jasmine,Thank you for your wonderful feedback! We're delighted to hear that you loved the property and had a great experience. We look forward to welcoming you back for another fantastic stay. See you soon!Best Wishes,
by A verified traveler
Posted 24 May 2024
Very nice
Comment from Hotel Management
27 May 2024 by Management Team., Hotel Management
Dear Kasia, Thank you for allowing us to host you and for leaving your feedback.We are happy to hear you had a great time with us.Best Wishes,
by A verified traveler
Posted 22 May 2024
The Vibes team made the enjoyment even better. The only thing to work on is the random cut off of the shower while showering.
Comment from Hotel Management
27 May 2024 by Management Team., Hotel Management
Dear Dniqua,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the entertainment provided by our Vibes team. Your feedback about the random cut off of the shower is valuable to us, and we apologize for any inconvenience this may have caused during your stay.Rest assured, we will investigate the issue with our maintenance team to ensure that it is addressed promptly and that all amenities meet our guests' expectations.We appreciate your constructive feedback, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Management Team.
by A verified traveler
Posted 22 May 2024
My room didn't have AC. It took 4 hrs to get my room switched. The staff took to much time and i lost a day due to that.
Comment from Hotel Management
27 May 2024 by Management Team., Hotel Management
Dear Danny,We are truly sorry to hear about the inconvenience you experienced with your room's air conditioning and the delay in getting it resolved. This is certainly not the level of service we aim to provide, and I apologize for the impact it had on your stay.Your feedback is invaluable to us, and we will address the issue with our staff to ensure that such delays are minimized in the future. We understand the frustration of losing precious time during your vacation, and we're deeply sorry for any disappointment caused.We genuinely appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much smoother and enjoyable experience in the future.Warm regards,
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
27 May 2024 by Management Team., Hotel Management
Dear Angelica,Thank you for allowing us to host you and for leaving your feedback. We look forward to seeing you again soon.Best,
by A verified traveler
Posted 19 May 2024
The scenery was beautiful and the staff was amazing
Comment from Hotel Management
20 May 2024 by Management Team., Hotel Management
Dear Khorey,Thank you for your review! We're thrilled to hear that you enjoyed the beautiful scenery and that our staff made your experience amazing. Providing excellent service and creating memorable moments for our guests are our top priorities. We appreciate your kind words and look forward to welcoming you back for another wonderful stay!Best Wishes,
by A verified traveler
Posted 19 May 2024
drinks were a bit weak or watered down, buffet food wasn’t that good. but beautiful room beautiful property not exactly in montego bay it’s more of country side but would definitely stay at royalton again.
Comment from Hotel Management
20 May 2024 by Management Team., Hotel Management
Dear Crystal,Thank you for sharing your feedback with us. While we're glad to hear that you found our property beautiful and enjoyed your room, we apologize for the disappointment with the drinks and buffet food. Your comments are valuable to us, and we will share them with our team for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back to Royalton for another stay in the future.Best Wishes,
by A verified traveler
Posted 15 May 2024
The staff was exceptional and there service outstanding
Comment from Hotel Management
20 May 2024 by Management Team., Hotel Management
Dear Allicia,Thank you for your kind words! We're thrilled to hear that you had an exceptional experience with our staff and that you found their service outstanding. Providing top-notch service is our priority, and we're delighted that we exceeded your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!Best Wishes,
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
20 May 2024 by Management Team., Hotel Management
Dear Molly,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about what aspects of your stay could have been improved. Best Wishes,
