Ratings based on 986 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Good
by A verified traveler from Calgary
Posted 26 May 2024
The only issue is that there is no ventilation in the bathroom of the room.
by A verified traveler
Posted 25 May 2024
Great place to relax
Comment from Hotel Management
25 May 2024 by FHSR Guest Services, Hotel Management
We appreciate your feedback. Look forward to seeing you again!
by A verified traveler
Posted 20 May 2024
Property needs a reno badly
by A verified traveler
Posted 20 May 2024
Good:
- beautiful area/views
- clean room
- comfortable bed
- quiet, not crowded
- pools are spacious
Bad:
- too darn hot! Is it 110-120F? Every guest around us kept complaining about the same thing, the pools being too hot. The round pool is a degree or two cooler and is about as hot as your hottest hot tub you've ever been to. The main public pool's hot pool is simply unbearable and there was barely anyone in it. Most people just had feet in it. If you like boiling water you'll like it. For us it was extremely uncomfortable. The round pool was... tolerable. Hardly enjoyable like you'd want hot springs to be, just tolerable. The cooler public pool was actually the best but after an hour or so even in the sunny warm afternoon it felt chilly. Bottom of the line, none of the pools were comfortable but the round one was almost ok and we were able to get used to it. Lucky for us our 2nd day was windy and cold and it made it tolerable. I'd say they're 5-10 degrees hotter than they should be
- personally I'd like some shade around pools, there's nowhere to hide from the sun
- that's really it for bad stuff. We didn't mind the overall nursing home like look of the property. It was quiet and nice. Just wish the water wouldn't be so stinking hot, otherwise wouldn't mind coming back again someday.
by A verified traveler from spirit lake
Posted 20 May 2024
We came for my daughters 31st birthday to relax and celebrate. The pools are nice and warm except the hotel guest pool should be a bit warmer, In our opinion and others we heard talking around us, since we had to be so close due to so many people, there were too many kids/small, med and infants, big blow ups for the kids to use and balls thrown around. Not so peaceful of a visit with all that along with the kids screaming. There should be an age limit and number of guests allowed at once in the public day pass pools. Our microwave did not work and the room smelt of dog urine, since they allow dogs who have to stay couped up in the room while owners are at the hot spring pools and dinning. Recommend making sure appliances work, recarpet or shampoo carpets (except that makes it worse), there should be an adults only pool and some times that no kids are allowed in the hotel guest pool. Everyone wears hotel robes so everyones looks the same. Dont assume you are picking up yours. My daughters was picked up with her sunglasses in the pocket, never turned into front desk. The next night I realized I had taken the wrong robe when I found someone elses room key in pocket, due to them moving our stuff to use our hanger, and we didnt know. We would like to come back but would like to be able to actually relax a bit. Food is good, services good.
by A verified traveler
Posted 19 May 2024
Everything was great except the toilet seat which is very short
by A verified traveler
Posted 14 May 2024
Natural hot springs are superb and very beauriful scenery
Comment from Hotel Management
14 May 2024 by FHSR Guest Services, Hotel Management
Hello, We appreciate your feedback. Look forward to seeing you again!
by A verified traveler
Posted 13 May 2024
It is time for some renovation inside the hotel, rooms are clean but carpet looks dirty I don’t feel comfortable walking in barefoot. The description for our room was with a view but the view was the parking lot, rate night is nor the place economic so I was expecting better amenities.
by A verified traveler
Posted 13 May 2024
We had a very relaxing time in the cabin. Can’t wait to go again.
Comment from Hotel Management
13 May 2024 by Fairmont Hot Springs Guest Services, Hotel Management
Hi Martin, thank you for your wonderful review. We are thrilled to see you have enjoyed your vacation. See you again!
