Ratings based on 235 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
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Comment from Hotel Management
28 May 2024 by Linton RediResponse Specialist, Hotel Management
Hello Ariadna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EVERGREEN and I were disappointed to see your 2/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 25 May 2024
No towels in bathroom and 1/2 roll toilet tissue. Front office said no towels were available until house keeping came in and washed some.
Comment from Hotel Management
25 May 2024 by Hotel Manager , Hotel Management
Dear Alfred,We apologize for the inconvenience you experienced with the lack of towels and toilet tissue during your stay. This is not the level of service we aim to provide, and we regret any frustration this may have caused. We will address this issue with our housekeeping team to ensure it does not happen again in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 30 Apr 2024
This property is ran down. Needs a redo.
Comment from Hotel Management
2 May 2024 by Hotel Manager , Hotel Management
Dear Terry,Thank you for your feedback and 3 out of 5 ratings. We apologize for the condition of the property not meeting your expectations. Your comment about the need for renovations may be taken into consideration as we work to improve our facilities. We appreciate your input and hope to provide a better experience for you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Apr 2024
I would stay again. I only wish the room we were in had a tv that worked properly. Couldn't watch tv, had to use our phone. We didn't bother to tell them because we had gotten settled in the room and didn't want to move to another.. More toiletries would have been appreciated. The location was very convenient and absolutely quiet.
Comment from Hotel Management
16 Apr 2024 by Linton RediResponse Specialist, Hotel Management
Dear LaQuanda,Thank you for telling us about your recent visit at RED ROOF INN EVERGREEN. It's good to read you found our location very convenient. However, you indicated that your TV didn't worked properly and that you would appreciate more toiletries. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Feb 2024
It was ok .
Comment from Hotel Management
29 Feb 2024 by Hotel Manager, Hotel Management
Dear Rodney, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
by A verified traveler
Posted 20 Feb 2024
Comment from Hotel Management
21 Feb 2024 by Hotel Manager, Hotel Management
Dear Angela,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager
by A verified traveler
Posted 28 Jan 2024
Cheap and safe
Comment from Hotel Management
29 Jan 2024 by Hotel Manager , Hotel Management
Dear Jason,Thank you for the perfect 5 out of 5 rating! We're glad to hear that you found our hotel to be both affordable and safe. Your satisfaction and safety are our top priorities, and we appreciate your positive feedback. We look forward to welcoming you back again soon for another great stay!Sincerely, Hotel Manager
by A verified traveler
Posted 27 Nov 2023
It’s already not much to do in Evergreen. The hotel should really get the TVs fixed because we couldn’t watch the tv without noisy lines going up and down the tv screen. The staff was great and accommodating but being from out of state and not being able to relax and watch tv was a big no. And I asked to switch rooms and was told all the TVs are like that. So I really don’t understand why the management doesn’t push to get it fixed.
Comment from Hotel Management
28 Nov 2023 by Hotel Manager , Hotel Management
Dear Felicia,Thank you for your feedback and we appreciate your acknowledgment of our accommodating staff. We apologize for the inconvenience you faced with the TV issues. We understand the importance of a comfortable stay and are actively addressing the problem to ensure our guests have an enjoyable experience. Your comments are valuable, and we hope to provide a more satisfactory stay on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Nov 2023
Lights sparked and blew out when turned on, tv had lines running thru picture and sound was static and in and out. Bathroom had grime on tub and in tile. Microwave didn’t work. Outlets didn’t work.
Comment from Hotel Management
25 Nov 2023 by Sashauna RediResponse Specialist, Hotel Management
Dear Rayford,Thank you for taking the time to tell us about your stay at the Red Roof Inn Evergreen. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the outlets not working, the TV having lines and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I have shared your feedback with management in an effort to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Not worth it
Posted 21 Nov 2023 on HotelsOutdated, dirty, TV didn't work.
Comment from Hotel Management
22 Nov 2023 by Hotel Manager , Hotel Management
Dear Christina,We sincerely apologize for the disappointing experience you had during your stay. Your feedback about the outdated conditions, cleanliness, and non-functional TV is concerning, and we regret that we fell short of your expectations. Please be assured that we take your comments seriously, and we will address these issues promptly to ensure an improved experience for our guests. Your input is valuable, and we hope to have the opportunity to provide you with a more satisfying stay in the future.Sincerely, Hotel Manager
