Ratings based on 973 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
This place is ran down.
Comment from Hotel Management
29 May 2024 by FC, Hotel Management
We apologize for any inconveniences you might have encountered. Hope you give us an opportunity in the future to redeem the issue.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
29 May 2024 by FC, Hotel Management
Natalia, can you tell us a little bit of your experience?
by A verified traveler from Livingston
Posted 19 May 2024
Our room was quite far from the lobby….down 3 hallways. Only working ice machine was up one floor and down two hallways. Carpet in room was fairly dirty and makeup mirror was so loose of couldn’t be used. Linens and all else was clean. Free breakfast was good.
Comment from Hotel Management
21 May 2024 by FC, Hotel Management
Hello, We are pleased to enjoy you found our hotel clean and that the breakfast met your expectations. We are really booked up for the first half of the year and our inventory is really limited for a "close to the lobby" room request. We apologize for that.Please reply through this portal with your room number. We'll make sure everything is taken care of.We hope to see you on your next visit to ELP.
by A verified traveler
Posted 14 May 2024
Super convenient when traveling from out of state. Close to the airport.
Comment from Hotel Management
21 May 2024 by FC, Hotel Management
Hey Samantha! Thank you very much for your Feedback.We hope to see you soon when you come back to El Paso!
by A verified traveler
Posted 8 May 2024
N/A
Comment from Hotel Management
21 May 2024 by FC, Hotel Management
Thanks for the review Cid!
by A verified traveler
Posted 6 May 2024
Very old, ratty and rundown, yet expensive. Might be okay if they charged 50-70$.
Comment from Hotel Management
21 May 2024 by FC, Hotel Management
Thank you for your feedback on our prices. We will definitely take your request into consideration.You are always welcome into our hotel Roberto!
by A verified traveler from Venice
Posted 27 Apr 2024
Comment from Hotel Management
21 May 2024 by FC, Hotel Management
Thank You David!
by A verified traveler
Posted 26 Apr 2024
Very small rooms and staff was not very kind
Comment from Hotel Management
21 May 2024 by FC, Hotel Management
Hello Leonardo, I appreciate your feedback on our rooms. Can I have a reservation number so that I can look into this?Do you happen to know the name of the person that helped you through your stay? I apologize for any inconveniences this might have caused.We hope you give us another opportunity to redeem this last stayThanks in advance!
by A verified traveler
Posted 23 Apr 2024
Our first impression as we checked in was how "old" the reception area looked. No matter how much you clean, the carpets, the wallpaper coming off, furniture all beat up, this place needs a lot of TLC.
Comment from Hotel Management
21 May 2024 by FC, Hotel Management
Does TLC mean Tender Love and Care? We love our Hotel Juan!We take good care of it.But, thanks for the feedbackHave a great day!
by A verified traveler
Posted 20 Apr 2024
Very unfriendly front desk staff
Comment from Hotel Management
21 May 2024 by FC, Hotel Management
Hello Gale,I apologize for the experience with our front desk.Can you elaborate the situation that you encountered? Please let me know how can we improve our front desk experience. Thank you!
