Ratings based on 974 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from El Paso
Posted 13 Jun 2024
The staff is amazingly awesome and kind! I love the welcoming is the best feeling ever. Especially when you have no family or nothing. Thank you!
by A verified traveler
Posted 11 Jun 2024
The location of ESA was perfect for our needs in El Paso. The reception was very efficient and our room was large and extremely clean. We were also surprised at how quiet the room was.
Comment from Hotel Management
12 Jun 2024 by Hotel Management, Hotel Management
Dear Marilyn, Thank you for your wonderful review of Extended Stay America in El Paso! We are delighted our location suited your needs perfectly and that you enjoyed our efficient reception and spotless accommodation. Providing a peaceful environment and convenient experience is our goal, and we are thrilled to exceed your expectations. We look forward to welcoming you back for another great stay soon!Sincerely, Hotel Management
by A verified traveler
Posted 6 Jun 2024
Great hotel
by A verified traveler
Posted 6 Jun 2024
Great hotel
Comment from Hotel Management
8 Jun 2024 by Hotel Management, Hotel Management
Dear Taylor, Thank you for your kind words about your stay at Extended Stay America! We are delighted that you had a great experience and that our services and accommodations met your expectations. It is always our pleasure to make our guests feel at home. We look forward to welcoming you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 4 Jun 2024
Great clean quiet hotel
by A verified traveler
Posted 4 Jun 2024
super clean and really nice spot, great bars and food in the area. staff was very friendly.
Comment from Hotel Management
4 Jun 2024 by Hotel Management, Hotel Management
Dear Katherine, Thank you for your recent stay at Extended Stay America and your kind words regarding your experience. It's fantastic to learn that you found our accommodations immaculate and appreciated our location, with great options for bars and food nearby. Additionally, we're thrilled that our staff provided outstanding service throughout your stay. Providing a pleasant and accommodating environment for our guests is our top priority, and your feedback serves as encouragement to continue delivering exceptional service. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 1 Jun 2024
The rooms smell like there is mold and I had a hard time breathing inside the room.
Comment from Hotel Management
1 Jun 2024 by Hotel Management, Hotel Management
Dear Ana, We sincerely apologize for the issues you experienced with your room. Your comfort and well-being are our top priorities, and we take this matter seriously. We will immediately investigate and address the mold concern to ensure a safe environment. Thank you for bringing this to our attention. We hope to provide you with a much better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 28 May 2024
Rooms out date
by A verified traveler
Posted 24 May 2024
Nada positivo de esta propiedad. El desayuno pesimo,no cumple las expectativas de nadie, front desl lady coso rufe.
Comment from Hotel Management
25 May 2024 by Hotel Management, Hotel Management
Dear GARDENIA, Thank you for sharing your experience. We are sorry about your disappointment with our property. Your feedback about the breakfast and the service you received at the front desk is concerning, and we apologize for any inconvenience caused. We strive to exceed our guests' expectations in every aspect, and we regret that we fell short during your stay. Please know that we take your comments seriously and will address them with our team to make necessary improvements. We appreciate your honesty and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
