Ratings based on 774 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
The location is very walkable even sometime later in the evening. The room is nice and clean with a huge mirror and nice tabletop, but the bathroom is kinda tiny and difficult to release any moisture. We had to open the room door every morning for dry fresh air to get in. Also it’s kinda funny the hair dryer doesn’t turn off anyway (even if you switch to OFF) unless you plug it off. Overall good!
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 20 May 2024
Staff was friendly and helpful and explain what was around and what was nearby.
by A verified traveler
Posted 20 May 2024
The property was nice in a good location.
I did not like walking into the room and finding someones dirty sock and a dinosour toy on the floor of the room. Also outside the shower would flood after every shower. It seems like the tile at the bottom of the shower door is draining out instead of into the shower.
by A verified traveler
Posted 7 May 2024
It was a modern hotel built wthin a 50,s office building, think doctors, dentists, accountants etc. Unique, but all modern amenities.
by A verified traveler
Posted 6 May 2024
Friendly staff and nice rooms
by A verified traveler
Posted 5 May 2024
Great stay
by A verified traveler
Posted 2 May 2024
Amazing! Thank you
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by AGM, Hotel Management
Dear Aaron, Thank you for taking the time to let us know about your experience while staying with us. Your experience of of our property is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our team team to ensure the necessary guidelines are in place and reviewed. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Kimberly MarquezAssistant General ManagerAloft El Paso Downtown
by A verified traveler
Posted 27 Apr 2024
Dirty
Comment from Hotel Management
30 Apr 2024 by AGM, Hotel Management
Dear Emilio, Thank you for taking the time to let us know about your experience while staying with us. Your experience of of our property is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our team team to ensure the necessary guidelines are in place and reviewed. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Kimberly MarquezAssistant General ManagerAloft El Paso Downtown
