Ratings based on 28 Verified Reviews
2.8 Room cleanliness
3.0 Service & staff
2.5 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
What a mess...
Posted 17 Feb 2020 on HotelsI will not recommend A Place to Remember, El Nido to anyone because of our experience. The room for 4 has no space for you to move around the room. The bed was clean and comfy, but the tv was not working and the staff made it work for us, the electrical sucket in the Wall was falling apart, the bathroom has no rug and slippery, the sink was dripping water, we have to shut it off every time we use, the shower is not working right, the towel holder was falling off, no soap or shampoo or body wash in the containers and there’s cockroaches... I think we paid a lot so I expect more...will never come back there! We paid for the room P27,190.53 for 3 nights/P4,979.51 x 3 nights =P14,938.58 but the taxes and fees cost me P12,182.40. We asked the owner about the taxes and fees and he said he doesn’t know, that taxes and fees doesn’t go to them, they said ask hotels.com about that, I’m so confused on who to asked. Can you help please? We also used hotels.com for our Coron trip and I did not pay much for taxes and fees and our hotel room was 3x better.
Comment from Hotel Management
18 Feb 2020 by Cesar G. Rivera MD, Hotel Management
We are very sorry for the inconvenience you experienced in our property. We have addressed all our problems in our room except for the charges incurred in your voucher. As per advised, we have no idea in the taxes that was levied on the voucher. That is why we offer 2rooms upstair to comfort you in your last night of stay, and eventually you stay even for 1 night. My assumption is that they charged you an extra person. For us to know we will also inform the Expedia group about this. You can also write them a letter about this matter. I am looking forward that this can be resolved at once. Once again our sincere apologies to you and you family.
by A verified traveler from Los Angeles, CA
Posted 27 Apr 2019
Perfectly located near the marina and away from the business noise.
by A verified traveler
Good place for a few nights
Posted 27 Apr 2019 on HotelsReally good breakfast, very helpful with scheduling tours, bed was very comfortable. The wifi did not work in the room, free water to refill, refrigerator was helpful in the room, had to ask for hangers for clothes, needed a better set up for drying wet clothes from the beach. The bathroom floor mat did not get replaced with clean mat. Could use some type of wall decoration to make the room feel hospitable. AC worked well.
by A verified traveler
A place to remember, but not for the right reasons
Posted 17 Mar 2019 on HotelsThe room smelled of mold. The air conditioning, while functioning, was load to the point of disturbing sleep. There was no wifi on any of the floors.
The view from the terrace is great though, and the breakfast was ok.
Comment from Hotel Management
20 Mar 2019 by APTR CUSTOMER SERVICE, Hotel Management
Thanks for your review. We will improve more.
by A verified traveler
Posted 12 Jan 2019
I am trying to get my money back for 3 days
Comment from Hotel Management
13 Feb 2019 by Cesar, Hotel Management
Please inquire at Expedia. Our cancellation policy is non refundable. Thanks.
by A verified traveler from El Nido Palawan
Posted 25 Oct 2018
El Nido is a very isolated location and resources are scarce. These guys made you feel like you were visiting family from a far. There is everything you need within feet of the property. Have now illusion dreams of Hawaii here. It is a “Hole,” but a very nice treasure of a Hole. Love the Dive shop next door.... lots of activities to engage in.
Comment from Hotel Management
18 Dec 2018 by jane, Hotel Management
Thank you for your comments.
by A verified traveler from USA
Needed a lot changes to keep your business...
Posted 21 Mar 2018I hate to write review and complain however our experience to this hotel was very bad. The whole stay, the tour, the private Van. The hotel bathroom was dirty, the water smell was very bad, we had to buy a gallons of water for shower and tooth brush. We ask for private tour it wasn’t organized they didn’t explain us which is the first place to go according to the weather. Aside from that they brought us to where short cut, very scary wave. It was really scary, I noticed there was no boat who pass there it was just us and just told us it’s normal. I never seen normal like that. We all got Nervous. I guess they were trying to cheap the Gasoline since we pay it by private tour. We spent 20,000 on that tour we didn’t see 4 places coz they were trying to skip it I think they just want to go home early. I’m glad I insisted coz could have not seen a beautiful lagoon...The captain and tour guide was not nice except our chef who cook good food. Here comes to our private van on our way to the airport there was 2 passengers on the front when we clearly said that it’s private. I guess the owner wants to get cheap again. We paid 10,000 for private van only to find out they were tying to make money and put some passengers in there. The only good side is the breakfast place on top other than that everything was horrible experience. Don’t be confident because of a good location. You need a lot changes to keep the business. There is a lot of competitors.
by SAMIA from Singapore
To be avoided
Posted 13 Feb 2016 on HotelsWe hated our stay at APTR for many reasons:
- rooms: small, smelly and no windows!
- water: the water even we knew it was not for drinking, we were not expecting to take showers with dirty ( yellow) and smelly water ( very bad toilet smell)
- breakfast: very basic and no refill is done. Better to go somewhere else for breakfast.
The hotel has done a lot of overbooking resulting in some people without any room and there unhappy.
I will never recommend this place.
by A verified traveler from California
An absolute disappointment.
Posted 2 Feb 2016 on TravelocityI highly recommend that you look for somewhere else to stay.
This hotel is one of the most unprofessionally managed places I have seen.
First, we were given their choice penthouse suite. An absolute dump of a room. Not to mention the fact that the hotel handy man's sleeping quarters are only accessible from the penthouse balcony. When we were taken through the restaurant to our room, my family, and I were horrified to see the managers husband sitting at one of the tables in his underwear watching television while eating his dinner!
My family was so disgusted by the place that we immediately checked out of the place and drove 4 hours to Puerto Princesa.
by Sharr
One of the better ones
Posted 9 Jan 2016 on HotelsLike all hotels at El Nino it was small and overpriced. However it was clean and new. Breakfast was much better than expected and it was close to the beach with great views from the roof.
