Ratings based on 1,204 Verified Reviews
3.1 Room cleanliness
3.7 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
by A verified traveler
Posted 16 Jun 2024
Stayed here when it was the relax inn many years ago, has been painted up and cleaned
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Posted 15 Jun 2024
The staff is absolutely amazing! They have went above and beyond each time I’ve stayed here! I keep coming back because it’s affordable, they have the best breakfast, my kids love the pool! The only suggestions would be to possibly investing in some repairs, the building is a little older so it could use some updates, also recommend having bedbug cover protectors I think they are a must for all hotels, however it’s always clean every time I come here and check the beds and room! So I will always continue to choose the Travelodge, thank you! 😊
Comment from Hotel Management
16 Jun 2024 by Arsh, Front desk supervisor , Hotel Management
Dear Jaci,Thank you so much for your glowing review! We are thrilled to hear that you had an absolutely fantastic stay with us. We look forward to welcoming you back on your next visit. If there is anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Arsh, Front desk supervisor, Hotel Management
Dear Justin,Thank you for taking the time to provide your rating and feedback. We appreciate your honesty and are sorry to hear that your stay did not fully meet your expectations. Your comments are important to us as they help us identify areas where we can improve. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short during your visit. If you could share more details about the aspects of your stay that you found unsatisfactory, it would greatly assist us in making the necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to make things right.
by A verified traveler
Posted 13 Jun 2024
Before I bring my bags into a hotel I always check the room out first and boy was it it a good idea. Immediately before i got inside there were some not so great people loitering outside the front door ( a welcoming sight). After we checked in and received breakfeast vouchers we were greeted to room that had smelled like it just been smoked in with yellowed out curtains(Keep in mind its a non smoking room). We went back to the front desk and were able to switch rooms. We were amazed the room we were put in was 100 times cleaner, Didint smell like smoke and had a nice bathroom and furniture. Despite this the air conditioner was not properly sealed in the wall so hot air leaked into the suite constantly. The result? Air condotioner running 24/7. Breakfeast was a joke, waffle machine broken and nothing else but toast and cereal. I prepacked my own in preparation for a situation like this aswell. All in all would highly suggust going elsewhere especially as a woman as my girlfriend didint feel safe at times. Hotel is definitely on the rundown and sketchy side of places to stay in west edmonton.
Comment from Hotel Management
16 Jun 2024 by Arsh, Front desk supervisor, Hotel Management
Dear Caden,Thank you for taking the time to provide such a detailed account of your recent stay with us. I sincerely apologize for the numerous issues you encountered. Your experience is not reflective of the standards we strive to maintain.Firstly, I regret that you felt uncomfortable upon arrival due to the individuals loitering outside. Guest safety and comfort are paramount, and I will ensure our security measures are reviewed and enhanced immediately.Regarding the initial room you were assigned, I am deeply sorry for the smoke smell and the condition of the curtains in what should have been a non-smoking room. This is unacceptable, and I will be addressing this issue with our housekeeping team to prevent any recurrence.Your feedback is invaluable, and we will be using it to make immediate improvements. If you would consider giving us another chance in the future, I will personally ensure your stay is comfortable and enjoyable.
by A verified traveler from Kelowna
Posted 12 Jun 2024
This place has hearty free breakfast pool hot tub and exercise rooom. For the price and best location by WEM and Henday
Comment from Hotel Management
16 Jun 2024 by Arsh, Front desk supervisor, Hotel Management
Dear Mark,Thank you so much for your glowing review! We are thrilled to hear that you had an absolutely fantastic stay with us and enjoyed the location too. We look forward to welcoming you back on your next visit. If there is anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
by A verified traveler
Posted 12 Jun 2024
Rooms were too hot, front desk evening not that friendly. Pool was great, dining was super
Comment from Hotel Management
16 Jun 2024 by Arsh, Front desk supervisor, Hotel Management
Dear Ken,Thank you for taking the time to provide us with your feedback. I am pleased to hear that you enjoyed our pool and dining experiences. Our team works hard to ensure these areas are exceptional, and it’s gratifying to know you had a positive experience.However, I am truly sorry to hear about the issues you encountered with your room's temperature and the service at the front desk during the evening. Comfort and hospitality are our top priorities, and it's clear we fell short in these areas during your stay.We will be looking into the room temperature controls to ensure our guests can adjust them to their preference. Additionally, I will be addressing the friendliness and helpfulness of our front desk staff to ensure a warm and welcoming experience for all our guests at all times.Your feedback is essential for us to improve our services, and I hope you will consider staying with us again.
by A verified traveler
Posted 10 Jun 2024
I didn’t need a fancy renovated hotel, I needed an inexpensive place to sleep. Free breakfast was a bonus. Hot tub and slide were enjoyed by us as well. Thank you!
Comment from Hotel Management
10 Jun 2024 by Arsh, Front desk team lead, Hotel Management
Dear Dinah,Thank you so much for your glowing review! We are thrilled to hear that your enjoyed stay with us. We look forward to welcoming you back on your next visit. If there is anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
