Ratings based on 1,639 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
I suppose you get what you pay for but for a Radisson we were super disappointed....
We had used a trolly to get all our bags up to our hotel and while in the elevator there was a loud CLUNK. we needed to get to the 3rd floor and it got stuck on the 2nd floor. Took a while for the doors to open once they finally did they would not close again.
So we had to carry out 9 bags and toddler up a flight of stairs. The elevator was down the rest of the night and evening, therefor on the way out we had to haul all 9 bags down 6 flights of stairs again.
The pool is very small and dirty, its also right in the front lobby , with a massive window for anyone walking in to see you i found that super odd.
Room itself was okay, beds were decent but the shower was horrible. little to know pressure and really cross you could see the water damage on the cieling. Tiles in the tub falling off.
Again you get what you pay for i just expected a little more for a Radisson . We will look elsewhere next time we do a weekend trip to edmonton.
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Posted 15 Jun 2024
The elevator not working
Comment from Hotel Management
16 Jun 2024 by General Manager, Hotel Management
Dear Brian,Thank you for your feedback. I apologize for the inconvenience caused by the elevator being out of order. This is certainly not the standard of service we aim to provide, and I understand how these problems could negatively impact your stay. Hopefully you will be providing with us with another chance to provide you with a better hospitality.Warm regards,
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
16 Jun 2024 by General Manager, Hotel Management
Hello David,Thank you for your feedback. Looking forward to serving you again.Warm Regards,
by A verified traveler
Posted 14 Jun 2024
Love it here
Comment from Hotel Management
16 Jun 2024 by General Manager, Hotel Management
Hello Cory,Thank you for your feedback. Looking forward to serving you again.Warm Regards,
by A verified traveler
Posted 12 Jun 2024
Okay stay for an okay price.
Lobby is beautiful and renovated.
Rooms are clean but old. Water damage on room ceilings. Very old bathroom and smells of dampness and mild.
Comment from Hotel Management
12 Jun 2024 by General Manager, Hotel Management
Dear Kristy,Thank you for taking the time to provide feedback on your recent stay with us. We are glad to hear that you enjoyed our beautiful and renovated lobby, and that you found your room clean.We apologize for the issues you experienced with the water damage on the ceilings and the condition of the bathroom. We take your comments seriously and are committed to improving our facilities. Your feedback will be shared with our maintenance team to address these concerns promptly.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.Warm regards,
by A verified traveler
Posted 11 Jun 2024
Elevator not work
Comment from Hotel Management
12 Jun 2024 by General Manager, Hotel Management
Dear Hans,Thank you for taking the time to leave a perfect 5/5 rating for your recent stay with us. We are delighted to hear that you enjoyed your visit overall.We apologize for the inconvenience caused by the elevator not working during your stay. Please be assured that we are addressing this issue to prevent future occurrences. Your comfort and satisfaction are our top priorities, and we appreciate your understanding.We look forward to welcoming you back to [Hotel Name] soon. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Best regards,
by A verified traveler
Posted 10 Jun 2024
Hotel is old on the inside. Wallpaper falling down, baseboard heaters damaged, A/C unit sounds like a jet plane all night. Its convenient for a road trip where you are just passing through but there are better options.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Dear Kevin,Thank you for sharing your feedback. I apologize for the issues you encountered with the condition of our hotel. We understand how important it is to have a comfortable stay, and we're actively working on updates and improvements. Your comments help us identify areas for enhancement. We hope to have the opportunity to provide you with a better experience in the future.Best regards,
by A verified traveler
Posted 10 Jun 2024
Check in was quick and friendly. The room was clean and comfortable. Staff was great.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Dear Theresa,Thank you so much for your wonderful 5/5 rating! We're thrilled to hear that you had an excellent stay with us. Your kind words and positive feedback mean a lot to our team. We look forward to welcoming you back on your next visit.Warm regards,
