Ratings based on 1,313 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
I like the centrality of the hotel's location to popular shopping, hiking trails and dinning options. Temperature control within the room that I stayed was excellent. Access to ice machine on every floor sweetened the deal. My only small gripe was that breakfast was not complementary (it would have cost CAD18/day if I had chosen to go with the breakfast option). Breakfast was still a minor issue considering alternative breakfast options such as: Starbucks, Subway and Tim Hortons that were very close to the hotel. Overall, my 7nights stay was excellent.
by A verified traveler
Posted 17 Jun 2024
Good location, clean hotel
Comment from Hotel Management
17 Jun 2024 by Joann Cato Front Office Manager, Hotel Management
Thank you for your review. It is so nice to hear you enjoyed your time with us! We hope to see you back again soon!
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Joann Cato Front Office Manager, Hotel Management
Thank you for your feedback! I am so glad to hear you had a fantastic stay and our team took great care of you! We look forward to seeing you again!
by A verified traveler from Burnaby
Posted 16 Jun 2024
Go oilers go. Excellent location.
Comment from Hotel Management
17 Jun 2024 by Joann Cato Front Office Manager, Hotel Management
Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed your stay with us and look forward to seeing you again soon! Go Oilers Go!
by A verified traveler
Posted 15 Jun 2024
Efficient check in and check out.
Buffet breakfast is fresh, stocked, and varied.
Comment from Hotel Management
16 Jun 2024 by Jas, Duty Manager, Hotel Management
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.
by A verified traveler
Posted 15 Jun 2024
Excellent guest services.
Older boutique hotel with no real amenites though
Comment from Hotel Management
16 Jun 2024 by Jas, Duty Manager, Hotel Management
Thank you for your review. We hope to see you back again soon!
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Joann Cato Front Office Manager, Hotel Management
Thank you for your review. I am pleased you enjoyed your time with us and look forward to welcoming you back again.
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Jas, Duty Manager, Hotel Management
Thank you for sharing your feedback. It's great to see you enjoyed your visit at Matrix Hotel and you had a pleasant stay!
by A verified traveler
Posted 12 Jun 2024
Clean and comfortable stay for a quick business trip to Edmonton. Super comfy beds!
Comment from Hotel Management
13 Jun 2024 by Jas, Duty Manager, Hotel Management
Thank you for your feedback! I am so glad to hear you had a fantastic stay! We look forward to seeing you again!
by A verified traveler
Posted 10 Jun 2024
I stay here every time I’m in Edmonton and it’s always excellent.
Comment from Hotel Management
11 Jun 2024 by Duty Manager David M, Hotel Management
Thank you for taking the time to share your feedback with us. I am pleased to hear you enjoyed your stay with us and look forward to seeing you again soon!
