Ratings based on 987 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
I’ve stayed here many times due to the price works for me. You pay for what you get.
Older hotel, a bit beat up, not so clean but not so dirty. The staff is just okay, beds some good some bad. Parking structure is very safe, unlike in the city of New Brunswick. Beautiful outdoor area. Location on a highway so nothing to walk to, you need a car or Uber.
3.5 stars.
Comment from Hotel Management
28 May 2024 by Hilton Tea,, Hotel Management
Hello, thank your taking the time in providing us with your feedback. We are sorry to hear that we did not meet your expectations. Our hotel will be undergoing renovations hopefully end of the year which we are so excited! Again, our apologies for failing short, looking forward in being at your service in the near future. Have a fantastic day!
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Wanda, Hotel Management
Hello, much appreciate your feedback, we are so happy to hear that you enjoyed your stay. We most definitely share your feedback with our senior team. Looking forward in being at your service in the near future. Have a lovely week!
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Hilton , Hotel Management
Hello, we are so sorry to hear about your stay. I can assure you this is not what we offer to our guests. Our hotel will soon be undergoing renovations with a modern new look. We hope you will continue to stay with us in the near future. Please accept our sincere apology for failing short. Have a pleasant weekend.
by A verified traveler
Posted 23 May 2024
The bed was not very comfortable. Both sides dip into the middle. And you would think that they would have coffee. Nope not until the shop opens and you buy some. They did have a coffee maker in room but didn’t look very clean to me.
Comment from Hotel Management
25 May 2024 by Hilton, Hotel Management
Hello, much appreciate your feedback. We most definitely share with our senior team. We are sorry to hear we failed in meeting your expectations and room condition. Looking forward in being our guest sometime in the near future or once we are fully renovated which should start taking place end of the year. Have a wonderful and safe weekend!
by A verified traveler
Posted 19 May 2024
It looks outdated.
Comment from Hotel Management
19 May 2024 by Hilton , Hotel Management
Hello, thank you for taking the time in sharing your experience we much appreciate it! We look forward in being at your service in the near future. Have a wonderful weekend!
by A verified traveler
Posted 14 May 2024
Amazing
Comment from Hotel Management
19 May 2024 by Hilton, Hotel Management
Hello, thank you for taking the time in sharing your experience we much appreciate it! We look forward in being at your service in the near future. Have a wonderful weekend!
by A verified traveler
Posted 13 May 2024
All amenities advertised are not working. Carpet and floors dirty. Not up to Hilton standards
Comment from Hotel Management
14 May 2024 by Hilton, Hotel Management
Hello, we much appreciate your feedback and we are so sorry to hear we failed in meeting expectations during your stay. Your comments will most definitely be shared and addressed to our senior team. We can assure you that this is not the norm as we do strive for great service and outstanding accommodations. As do see we made rate adjustments on all of your 4-night stay. I am confident we provided a copy for your record. Again, our apologies for failing short, looking forward in the near future and be at your service. Have a wonderful and safe day!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
19 May 2024 by Hilton, Hotel Management
Hello, thank you for taking the time in sharing your experience we much appreciate it! We look forward in being at your service in the near future. Have a wonderful weekend!
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
14 May 2024 by hilton, Hotel Management
Hello, thank you kindly for taking the time in providing your feedback. We most definitely share with our senior team. We look forward in being at your service in the near future. Have a fantastic day!
by A verified traveler
Posted 10 May 2024
I love this hotel because of the hot tub unfortunately it was out of service when i was there the sauna was great what I didn't like is that the bathroom wasn't as clean as I consider it should be the garbage can it didn't even had a plastic bag but other than that we try to enjoy our time there
Comment from Hotel Management
11 May 2024 by Wanda, Hotel Management
Hello, much appreciate your feedback, we are so sorry to hear not meeting full expectations during your stay. Your comments are much appreciated and most definitely shared with our senior management. We look forward on continuing having you as our guest in the near future. Have a fantastic weekend!
