Ratings based on 220 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
The hotel and staff were great and the room was modern, comfortable and very clean. The breakfast was a wonderful spread with many options.
The only negative is that the rooms air conditioning only seemed to heat. I could have changed rooms easily but chose to open the window instead.
Comment from Hotel Management
13 May 2024 by Stefanie Bergforth - Online Reputation Manager, Hotel Management
Dear Catherine,Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Düsseldorf soon!Your H-Hotels team,
by A verified traveler
Posted 17 Apr 2024
The customer service from the reception staff was very poor. They were rude and took money from my debit card without approval prior to check out.
Comment from Hotel Management
18 Apr 2024 by Fabienne Lennert, Hotel Management
Dear Andrew,Thank you for your honest critics. We are very sorry that you got such a bad experience with our service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service. Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Fabienne Lennert, Hotel Management
Lieber Richard,das gesamte Team sagt „herzlichen Dank“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hotel so positiv mit 100% bewertet haben. Wir freuen uns über Ihren gelungenen Aufenthalt und würden Sie gerne ein weiteres Mal herzlich willkommen heißen.Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
19 Mar 2024 by Fabienne Lennert, Hotel Management
Lieber Fredrik,vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Posted 8 Mar 2024
Excellent hospitality
Comment from Hotel Management
11 Mar 2024 by Fabienne Lennert, Hotel Management
Dear Alfred,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
29 Jan 2024 by Fabienne Lennert, Hotel Management
Lieber Gast, vielen lieben Dank für Ihre super Bewertung und die Zeit, die Sie sich hierfür genommen haben. Wir freuen uns von Herzen, dass Sie sich bei uns so wohlgefühlt haben und dies mit unseren zukünftigen Gästen teilen. Kommen Sie uns auch bald wieder besuchen – unser Team freut sich schon auf Sie!Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Posted 30 Nov 2023 on Hotels
Awesome place and city. Pillows terrible but all else awesome.
Comment from Hotel Management
1 Dec 2023 by Anika Müller - Online Reputation Manager, Hotel Management
Dear Tammy, Thank you so much for your lovely word about your stay in our hotel. Sorry that our pillows didnt meet your expectations. Next time please feel free to ask for another pillow. We thank you for your rating and wish you all the best! Best regards, Your H-Hotels Team,
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
24 Nov 2023 by Anika Müller - Online Reputation Manager, Hotel Management
Dear Xiaojin, Thank you for your kind review. It is good to hear that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon. Sincerely, Your H-Hotels Team,
by A verified traveler
Will never again!
Posted 17 Nov 2023 on HotelsI arrived the hotel to stay for my business trip! The reception was unfriendly at all! The room had absolutely nothing from any regular room amenities! Room was cold, and when I asked the reception how to make it warmer, he arrogantly began stating about the German system and energy saving!
Comment from Hotel Management
20 Nov 2023 by Anika Müller - Online Reputation Manager, Hotel Management
Dear Mohammedshawqi, Thank you for taking the time to leave your honest review. We are sorry that we did not meet your expectations during your stay and apologize for any dissatisfaction. Your comment about your experience is very important for us and we thank you for sharing your concerns with us. Statements such as yours help us to see how we can make improvements for the future. Best regards, Your H-Hotels Team,
by A verified traveler
Posted 4 Nov 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by Fabienne Lennert, Hotel Management
Liebe Teresa,vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West
