Ratings based on 443 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Great experience
Comment from Hotel Management
20 May 2024 by Kashif , Hotel Management
Hello Neven, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
16 May 2024 by Kashif , Hotel Management
Hellp Nana, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance
by A verified traveler from Accra
Posted 8 May 2024
Excellent reception and heart feeling ambiance!
Comment from Hotel Management
9 May 2024 by Kashif , Hotel Management
Hello Thomas, Thank you again for your review, it really does mean a lot to us that you had a great time here. Please do let me know next time you are in planning to stay with us and I look forward in making your stay more memorable in the future. Kind regards,Kashif Shimajiri
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
9 May 2024 by Kashif, Hotel Management
Hello Gabrielle, Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler from Accra
Posted 1 May 2024
Justice
Comment from Hotel Management
9 May 2024 by Kashif, Hotel Management
Hello Thomas, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 19 Apr 2024
Everyone at the property was so helpful and pleasant. The room was nice and spacious, clean & the balcony area overlooked the pool area and the beach which was an amazing view. Taxi/Uber service was easily accessible.
Comment from Hotel Management
19 Apr 2024 by Kashif , Hotel Management
Hello Tyree, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our team made your experience memorable. It's wonderful to know that you appreciated the spacious and clean room, as well as the stunning view from your balcony. We're glad our convenient transportation options added to the ease of your trip. We hope to have the pleasure of welcoming you back soon for another fantastic stay!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 12 Apr 2024
Enjoyed my stay for a couple of nights with young family. Good value for money.
Comment from Hotel Management
15 Apr 2024 by Kashif , Hotel Management
Hello Inderpal,Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 16 Mar 2024
Nice location for Palm. Be careful of the 'partial sea view' room as was virtually no view
Comment from Hotel Management
19 Mar 2024 by Kashif , Hotel Management
Hello Sukh, Thank you so much for your positive review! Your feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay.Apologies regarding the lack of view, our partial sea view may have. Please do let me know of your next visit ahead of time and I will personally ensure to look after you and provide you with the best view to manage your expectations. Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance
by A verified traveler
Posted 25 Feb 2024
Stayed at the W palm during feb 2024 half term with 2 and 5 year olds, the staff were great with the children which made the holiday so much more enjoyable. Hotel is trendy, and busy at weekends (esp Friday but all of Dubai is as expats party in the hotels), but we just went out for the day. There are adult only areas, which is fine as still pool/beach/kids club/restaurants you can use. Dubai has so many choices when looking for a hotel, but I’d recommend the W for families.
Comment from Hotel Management
5 Mar 2024 by Kashif Shimajiri, Hotel Management
Hello Jason, Thank you for sharing your recent experience at the W Dubai The Palm! We're thrilled to hear that you and your little ones had such an enjoyable stay with us. It's fantastic to know that our staff went above and beyond to make your holiday special, particularly by providing excellent care for your children.We understand that Dubai can get quite lively, especially on weekends, but we're glad to hear that you were still able to make the most of your time exploring the city. It's great that our hotel's amenities catered to both adults and families, offering something for everyone to enjoy.We truly appreciate your recommendation of the W Dubai The Palm for families. It means a lot to us that you had such a positive experience and that you'd choose to stay with us again. We look forward to welcoming you back for another unforgettable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Kind regards,Kashif Shimajiri Director of Quality Assurance
by A verified traveler
Serene Escape with Stunning Views and Exceptional
Posted 19 Feb 2024 on HotelsThe hotel boasts a pleasant location that offers a tranquil atmosphere, complemented by stunning views of the sea and the Palm Jumeirah area. The staff is incredibly welcoming, always smiling, and genuinely dedicated to ensuring guests have a delightful and joyful experience. The pool area is thoughtfully separated into family and adult sections, adding to the overall appeal. The rooms are roomy and comfortable, while the balcony provides the perfect spot for enjoying coffee in the morning and evening.
Comment from Hotel Management
19 Feb 2024 by Kashif , Hotel Management
Hello Hakan, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us and that our location, staff, amenities, and accommodations met your expectations.It's fantastic to know that you found our hotel's location peaceful and scenic, with breathtaking views of the sea and the Palm Jumeirah area. We're also delighted that our staff's warm hospitality contributed to making your experience delightful. We take great pride in our team's dedication to ensuring every guest feels welcomed and valued throughout their stay.We're pleased that you appreciated the thoughtful design of our pool area, which aims to provide a relaxing environment for both families and adults alike.Furthermore, we're glad you found our rooms spacious and comfortable, with balconies perfect for enjoying moments of relaxation with a cup of coffee while taking in the beautiful surroundings.Your kind words motivate us to continue providing exceptional service and memorable experiences for all our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay soon. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out.Kind regards,Kashif ShimajiriDirector of Quality Assurance
