Ratings based on 566 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Edison
Posted 14 Jun 2024
Nice staff, clean property
by A verified traveler
Posted 10 Jun 2024
EVERYTHING
Comment from Hotel Management
13 Jun 2024 by Quality & Guest Experience Manager, Hotel Management
Dear Mr WafeeqThank you for your feedback. We are delighted to hear that you found everything to be good during your stay.We look forward to welcoming you back to The H Dubai soon. If there is anything we can assist you with during your next visit, please do not hesitate to reach out.Warm regards,Adnan ZafarQuality & Guest Experience ManagerThe H Dubai
by A verified traveler
Posted 30 May 2024
i love going back to the hotel because of how friendly everyone is, you get good value for your money there.
Comment from Hotel Management
30 May 2024 by Quality & Guest Experience Manager, Hotel Management
Dear Ms AnitaThank you so much for sharing your kind feedback with us, we are glad you had a great time at The H Dubai and the team took good care of you,We are looking forward to welcoming you backBest RegardsAdnan Zafar
by A verified traveler
Posted 30 May 2024
The staff are so friendly and accommodating, customer service is 10/10
Comment from Hotel Management
30 May 2024 by Quality & Guest Experience Manager, Hotel Management
Dear Ms AnitaThank you so much for taking the time to review your stay, we are looking forward to welcoming you backBest RegardsAdnan Zafar
by A verified traveler from Naples
Posted 23 May 2024
Truly great staff made up for the urgently needed uplift in the rooms and floors corridors. I think with a small Investmemt, the rooms can see a remarkable improvement. Also the carpets in the corridors looks like it’s from an ancient civilization.
Comment from Hotel Management
28 May 2024 by Quality & Guest Experience Manager, Hotel Management
Dear Mr HashimThank you for your honest feedback and kind words about our staff. We are pleased to hear that our team made a positive impact on your stay.We appreciate your comments regarding the need for an uplift in the rooms and corridor carpets. Your suggestions are valuable to us, and we will certainly consider them for future improvements. We aim to enhance our guests' experience and ensure a more comfortable stay.Thank you for bringing these matters to our attention, and we hope to welcome you back to The H Dubai soon.Warm regards,Adnan Zafar
by A verified traveler
Posted 15 May 2024
Great stay!
Comment from Hotel Management
16 May 2024 by Quality & Guest Experience Manager, Hotel Management
Dear Mr AhmadThank you for taking the time to share your feedback with us! We are delighted you had a great stay at our hotel.Best RegardsAdnan Zafar
by A verified traveler
Posted 14 May 2024
customer service is 10/10, staff were very accommodating, the location of the hotel was very central, my room blew me away, the view was fantastic, i will definitely come back to the hotel. it was really amazing and the restaurant had a good variety of breakfast and dinner.
Comment from Hotel Management
15 May 2024 by Quality & Guest Experience Manager, Hotel Management
Dear Ms AnitaThank you so much for your wonderful review! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel.It's fantastic to know that you found our customer service to be top-notch and our staff accommodating. We take pride in providing exceptional service to all our guests.We're delighted that you enjoyed our central location and that your room exceeded your expectations, with a fantastic view to top it off. Your satisfaction is our priority, and we're thrilled that we could make your stay memorable.We're also glad that you enjoyed the variety of options at our restaurant for both breakfast and dinner.Thank you for choosing our hotel, and we can't wait to welcome you back for another amazing stay!Warm regards,Adnan Zafar
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
3 Jun 2024 by Quality & Guest Experience Manager, Hotel Management
Dear Alastairthank you so much for the fantastic rating, We are looking forward to welcoming you backBest RegardsAdnan Zafar
by A verified traveler from Frederick
Posted 12 May 2024
Nice
Comment from Hotel Management
15 May 2024 by Quality & Guest Experience Manager, Hotel Management
Dear Mr SamerThank you so much for your wonderful feedback and for giving us a positive rating! We are thrilled to know that you had an excellent experience during your stay at our hotel.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations in every aspect of your stay.We truly appreciate your support and look forward to welcoming you back for another fantastic experience in the future.Warm regards,Adnan Zafar
by A verified traveler from Middletown
Posted 10 May 2024
The hotel had considerable water damage and black mold in the bathrooms. The mirrors and glass were all smudged with fingerprints as if it wasn’t clean. The shower wasn’t what I expected it was a drain in the floor. The area around the hotel is the red light district so I didn’t feel safe at all.
Comment from Hotel Management
15 May 2024 by Quality & Guest Experience Manager, Hotel Management
Dear Ms KatreciaThank you for bringing your experience to our attention. We are truly sorry to hear that your stay did not meet your expectations.Please accept our sincere apologies for the issues you encountered with water damage, black mold, cleanliness, and the shower in your bathroom. This is certainly not the experience we strive to provide our guests, and we understand how disappointing it must have been for you.Additionally, we regret that you felt unsafe in the vicinity of our hotel. Your safety and well-being are of utmost importance to us, and we take your concerns seriously.We assure you that we are taking immediate steps to address the issues you mentioned and to prevent them from occurring in the future. Your feedback is invaluable to us as it helps us to continually improve our services.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to restore your trust in us during a future visit.Warm regards,Adnan Zafar
