Ratings based on 996 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
the service was good but he housekeeping wasn't good enough , the fridge is of dirty not clean enough the quality of the facility wasn't feel like 5 star >>>
quality is not good enough
there is an disco room in B1 area , smells so bad ...
the cigarette smells every there .. so my client have to change the room ...like the front desk is very good service , he change the room for us the next day
so in overall this hotel cannot great in five star .... only 3.5
Comment from Hotel Management
2 Jun 2024 by FDM, Hotel Management
Dear Ms. Jennifer,Thank you for taking the time to share your feedback regarding your most recent visit with us.We are extremely addend that the service shortfalls in regards to the smell that you encountered have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team. Instead of the short comings i see that you were impressed by tour Front Desk staff in being able to assist you in all the way they could.Would love to connect with you to ensure that your future stay is defect free from all aspects.I sincerely appreciate your comments and hope that the experience will not deter you from returning to The Canvas Dubai – M gallery Hotel Collection in the not too distant future.Warm Regards,Yashashree GhodkeDuty Manager
by A verified traveler
Posted 24 May 2024
Everything was good
Comment from Hotel Management
26 May 2024 by FDM, Hotel Management
Dear Ms. Dalia, Thank you for taking the time to review our hotel.I am pleased that we were able to exceed your expectations in terms of the friendly service extended by my colleagues during your visit.I will convey your words of praise to the entire team and thank them for their hard work.We look forward to welcoming you back again.Warm regards,Yashashree GhodkeDuty Manager
by A verified traveler
Posted 17 May 2024
Great place very. Very clean and new.
Comment from Hotel Management
20 May 2024 by FDM, Hotel Management
Dear Mr. Paiman,Thank you for taking time and rating our about your recent visit to the hotel.Thank you for sharing your feedbacks and the comfort you felt at our hotel, it is always a pleasure to read positive comments from our guests and encourages us to strive more.Looking forward to welcoming you again in the near future.Thank youYashashree GhodkeDuty Manager
by A verified traveler
Posted 11 May 2024
The only negative about this hotel is that roof top is not wheelchair accessible.
Comment from Hotel Management
16 May 2024 by FDM, Hotel Management
Dear Paiman, Thank you for taking the time to review our hotel.I am pleased that we were able to exceed your expectations in terms of the friendly service extended by my colleagues during your visit.I will convey your words of praise to the entire team and thank them for their hard work.We look forward to welcoming you back againWarm regards,Yashashree GhodkeDuty manager
by A verified traveler
Posted 24 Mar 2024
Very nice hotel good guess service & only 20 mins for both malls !
Comment from Hotel Management
28 Mar 2024 by FDM, Hotel Management
Dear Mr. Nigel, Thank you for taking the time to review our hotel.I am pleased that we were able to exceed your expectations in terms of the friendly service extended by my colleagues during your visit.I will convey your words of praise to the entire team and thank them for their hard work.We look forward to welcoming you back againWarm regards,Yashashree GhodkeFront Desk Manager
by A verified traveler
Posted 20 Mar 2024
I like the Rooftop dinner.
Comment from Hotel Management
28 Mar 2024 by FDM, Hotel Management
Dear Ms. Isha,Thank you for sharing your ratings with us about your recent experience of your stay.I understand your experience at our hotel was not upto your expectations, please accept my sincere apology for the inconvenience caused. I would like to know what were the challenges you faced which made your stay unpleasant. Looking forward in hearing from you. Warm Regards,Yashashree GhodkeFront Desk Manager
by A verified traveler
Posted 10 Mar 2024
The property was located not too far from what we needed and the staff were very helpful.
Comment from Hotel Management
12 Mar 2024 by Yashashree Ghodke, Hotel Management
Dear Mr. Velma, Greetings from The Canvas Dubai - MGallery Hotel Collection and thank you for sharing your feedback with us.Thank you for your feedback. We are pleased to hear that the property's location was convenient for your needs and that our staff were able to assist you effectively. We strive to provide exceptional service to all of our guests and it is rewarding to know that we have met your expectations.We look forward to welcome you back.Warm regardsYashashree GhodkeFront Desk Manager
by A verified traveler
Posted 3 Mar 2024
Beautiful hotel that’s clean and has a lot to offer from multiple restaurants, a rooftop pool lounge, & a cafe
Comment from Hotel Management
20 Mar 2024 by Yashashree Ghodke, Hotel Management
Dear Mr. Antonia,Greetings from The Canvas Dubai - MGallery Hotel Collection and thank you for sharing your feedback with us.Thank you for sharing your positive experience at the hotel. It is indeed a pleasure to hear that you found the rooms to be beautiful, clean, and offering a variety of amenities such as multiple restaurants, a rooftop pool lounge, and a cafe. Your feedback is greatly appreciated and will be shared with the hotel management team. We strive to provide exceptional service and facilities to our guests, and we are delighted to hear that we have met your expectations. Thank you for choosing to stay with us.We look forward to welcome you back.Warm regardsYashashree GhodkeFront Desk Manager
by A verified traveler
Posted 16 Feb 2024
Nice room but weird there wasn’t a shower. Went to the bar downstairs and they didn’t allow me to use my discount from the VIP perk. Breakfast was ok, buffet dinner was average at best. Overall was good value for money with the highlight being the room and rooftop pool.
Comment from Hotel Management
17 Feb 2024 by Yashashree Ghodke, Hotel Management
Dear Mr. John,Greetings from The Canvas Dubai - MGallery Hotel Collection and thank you for sharing your feedback with us.Thank you for your feedback. we apologize for the issue with the discount at the bar. We will address these concerns with our team to ensure better service in the future. We are glad to hear that you enjoyed the room and rooftop pool. Your comments on the breakfast and dinner will also be taken into consideration for improvement. We appreciate your valuable feedback and hope to welcome you back in the future.Warm Regards Yashashree GhodkeFront Desk Manager
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
16 Feb 2024 by Yashashree Ghodke, Hotel Management
Dear Ms. Jesse,Thank you for taking the time to share your feedback regarding your most recent visit with us.We strive to make each of our guests' experience flawless and memorable and we are extremely adden that the service shortfalls you encountered have understandably affected your impression of the hotel. Please rest assured that your feedback is very important to us and I have taken the necessary steps to address the issues you have brought up with my team.Would love to connect with you to ensure that your future stay is defect free from all aspects.I sincerely appreciate your comments and hope that the experience will not deter you from returning to The Canvas Dubai – M gallery Hotel Collection in the not too distant future.Warm Regards,Yashashree GhodkeFront Desk Manager
