Ratings based on 494 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Great place to stay and the summer rates are excellent. Right next to the Metro Station. Staff are very helpful and professional.
by A verified traveler
Posted 14 May 2024
Lake setting
Comment from Hotel Management
22 May 2024 by Abdelilah, Hotel Management
Dear Ashley Denis,Thank you for rating us on Expedia.We are pleased to see that you enjoyed your experience and hope to welcome you back again soon.Kind regards,The Hotel Management,
by A verified traveler
Posted 25 Apr 2024
Fantastic
Comment from Hotel Management
30 Apr 2024 by Abdelilah, Hotel Management
Dear Trisyia,We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
by A verified traveler
Posted 22 Apr 2024
Staff service at the hotel was exceptional and everyone we dealt with was extremely friendly, understanding and welcoming. The buffet breakfast we had was amazing - lots of freshly made options!
Comment from Hotel Management
30 Apr 2024 by Abdelilah, Hotel Management
Dear Riyaaz,Thank you for your excellent rating on Expedia.Your feedback is much appreciated.Please come again soon.Best regards,The Hotel Management
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 May 2024 by Abdelilah, Hotel Management
Dear Jose,We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
6 May 2024 by Abdelilah, Hotel Management
Dear WangThank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Hotel Management
by A verified traveler
Posted 14 Apr 2024
Meets all requirements!
Comment from Hotel Management
18 Apr 2024 by Abdelilah, Hotel Management
Dear Saed,Thank you for rating us with 5 stars.We are pleased to see that you enjoyed your experience and hope to welcome you back again soon.Kind regardsThe Hotel Management
by A verified traveler
Posted 26 Mar 2024
Hotel was fine, clean and good location. On arrival I asked to take my golf bag but he insisted putting it on the baggage trolley. Next thing I know all the heavy luggage are on top and he’s jammed them in, which has snapped one club and bent my putter. Both need replacing and are expensive. No efforts were made by the staff to make up for damages or take responsibility. Annoying as I asked him not to take them. Ruined the trip unfortunately.
Comment from Hotel Management
28 Mar 2024 by Abdelilah, Hotel Management
Dear LeeThank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Hotel Management
by A verified traveler
A really good visit...
Posted 5 Mar 2024 on HotelsThe hotel was great for an extended business trip. A very convenient location for my needs. The room was spacious and light, very clean and comfortable.
The staff were all very friendly, helpful, and smart.
All the food i had whilst there was good, from the extensive breakfast to room service meals ordered.
The gym is also well equipped (by hotel gym standards) and has great views from the 34th floor.
I would definitely recommend this hotel.
Comment from Hotel Management
25 Mar 2024 by Abdelilah, Hotel Management
Cher Robert,Nous vous remercions de partager votre expérience suite à votre séjour au Pullman Dubai Jumeirah Lakes Tower.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleursBien Cordialement,La Direction,
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
25 Mar 2024 by Abdelilah, Hotel Management
Dear CHIEN, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely
