Ratings based on 70 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Gerrit Schmitt, Hotel Management
Dear Haider,Thank you for your stay with us. We are delighted to learn that you had an enjoyable time and we will be delighted to welcome you back to deliver another memorable experience to you.With best regards,Gerrit SchmittGeneral Manager
by A verified traveler
Posted 8 May 2024
Location was challenging due to traffic at certain times, 2 main factors that will not allow me to book another stay is.
Pool closes at 7pm
Laundry service had 5 outfits cleaned and the hotel charged us $1850 aed, not even 5 pounds of laundry… Plus a bunch of different miscellaneous charged at check out.
M lounge is a scam not worth the additional charged that was pushed on me.
WILL NO STAY ANOTHER NIGHT WITH YOU GUYS
Comment from Hotel Management
9 May 2024 by Gerrit Schmitt, Hotel Management
Dear Anthony,Thank you for choosing your stay with us and appreciate your honest feedback about your stay, which we have taken constructively and will work on required improvements.Hope to welcome you back to provide you with the hospitality standard we have been known for.Best regards,Gerrit SchmittGeneral Manager
by A verified traveler
Posted 2 May 2024
Beautiful
Comment from Hotel Management
9 May 2024 by Gerrit Schmitt, Hotel Management
Dear Oleg,Thank you for your stay with us. We are happy to hear that you enjoyed your stay and look forward to seeing you again.Best regards,Gerrit SchmittGeneral Manager
by A verified traveler from San Bruno
Posted 27 Apr 2024
The property was very well maintained and the service was excellent! Loved the 24-hr room service and the many restaurant dining options on property, even at the private beach. The rooms and the public areas were very well maintained. I appreciated the extra touches such as dimming the hall lights in the evening. Every meal I had at this property was delicious! (The coconut shrimp at the beach could use a little more seasoning though, at least a touch of salt included in the frying batter.)
Comment from Hotel Management
9 May 2024 by Gerrit Schmitt, Hotel Management
Dear Danielle,Thank you very much for your stay with us. We truly appreciate your valuable feedback and will be privileged to welcome you back soon.With best regards,Gerrit SchmittGeneral Manager
by A verified traveler
Posted 19 Apr 2024
The best service I’ve ever had! & the best breakfast!
Comment from Hotel Management
23 Apr 2024 by Gerrit Schmitt, Hotel Management
Dear Atixhe,Thank you for staying with us and sharing your valuable feedback. We are delighted to learn that you enjoyed your stay with us and look forward to hosting you again.Best regards,Gerrit SchmittGeneral Manager
by A verified traveler
Posted 12 Mar 2024
Kids friendly hotel
Comment from Hotel Management
12 Mar 2024 by Gerrit Schmitt, Hotel Management
Dear Nermin,We are delighted to learn about your amazing experience at our resort and that your kids had a great time. Thank you for choosing us and we look forward to your return.Kind regards,Gerrit SchmittGeneral Manager
by A verified traveler
Posted 10 Mar 2024
Check in experience started off bad, I was just handed a room key and told where the elevators were. No mention of which floor I was on, anything about the hotel or the facilities, nor anything about breakfast times and included packages. It was a very poor experience, I was left searching for information.
Once I finally found the room it was no better. First the bathroom door handle was broken so I could not open/close the door. Maintenance was called and they came about an hour later to fix it. After that, we noticed the bathroom sink was also broken, so we had to make another maintenance call for this. The next day I almost slipped in the shower as the shower railings were not attached at all, yet again another maintenance call, then to top it off the toilet holder was broken to we had to leave the toilet paper on the cabinet. Also the balcony light did not work at all.
This is a frankly shocking experience from what is supposedly a 5 star hotel. It felt like anything I touched was prone to break. The rooms were not checked correctly as every day there was a new issue with the room.
When I went to complain about this to the reception desk, the receptionist was quite rude and spoke down to me as if my issue was not worth his time. He also told me he can upgrade my room but it would cost me an additional charge.
The next day we spoke to another receptionist who was more receptive to these issues and offered us a free upgrade. This room had no hot water or working balcony
Comment from Hotel Management
10 Mar 2024 by Gerrit Schmitt , Hotel Management
Dear Abdula,I would like to take this opportunity to thank you for choosing us for your stay and providing a valuable feedback about your stay experience. Please be assured that this is not the norm of our resort and I am disappointed to hear that we were not able to meet your expectations. Rest be assured that every single point of your feedback will be reviewed in details for required corrective actions.I will be grateful if you provide us with another opportunity to be at your service to turn around the experience and deliver the wonderful hospitality we strive for.Look forward on your return.Kind regards,Gerrit SchmittGeneral Manager
by A verified traveler
Posted 19 Feb 2024
I really liked our stay at the hotel, the staff was great, the location was great, and facility offerings were great. The restaurant selections and gym were outstanding. The only reason I didn't give it 5 stars was due to the hotel's inability to refund me one night's stay. I originally booked through Expedia, and then needed to change my plans when I got there. Instead of staying 7 nights I stayed 6 and requested the cancellation of my last night's stay. Expedia said the hotel could cancel and refund and the hotel said they couldn't because of booking with Expedia. Either way I got the run around for something that could have easily been done. Very disappointing.
Comment from Hotel Management
20 Feb 2024 by Gerrit Schmitt, Hotel Management
Dear Melanie,Thank you for choosing our resort for your stay in Dubai. We are delighted that you had a pleasant experience with us and thank you for sharing your feedback.We regret to learn that you got disappointed about the rate offer you availed. It is a special discounted offer "stay longer on us", which is applicable for a minimum length of stay of 7 nights. These discounted rates are not valid for any shorter duration of stay, where the best available rates are offered instead.We hope to have another opportunity to be at your service in the future and will ensure that you are well looked after.With best regards,Gerrit SchmittGeneral Manager
by A verified traveler
Posted 18 Jan 2024
Comment from Hotel Management
19 Jan 2024 by Gerrit Schmitt, Hotel Management
Dear Andrew,Thank you for choosing our resort for your stay in Dubai. We are happy to see your high rating for your stay experience.Appreciate your trust in our services and look forward to your return.With best regards,Gerrit SchmittGeneral Manager
by A verified traveler
Posted 14 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by Gerrit Schmitt, Hotel Management
Dear Anthony,Thank you for choosing our resort for your recent stay. We are delighted to learn that you had a pleasant stay and thank you for scoring us 10 out of 10.We look forward to your return soon.Best regards,Gerrit SchmittGeneral Manager
