Ratings based on 648 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
I did not stay at this property: I left due to the lowest standard possible and notified the hotel about it. Person at reception mentioned that I would get a refund, but nothing happened - I also contacted Expedia, sent email to the hotel and still nothing.
If i could give it a 0 - i would. I recently booked a stay at the Landmark Grand Hotel through Expedia . Initially I booked 4 nights but I stayed for only 2 hours due to the poor condition of the hotel, which was unacceptable even for a 2-star establishment and this one being 4!
Once checked in, I paid for early check in and went to the room that was looking worse than the one I am attaching below. Then,
I was given the other room that looked “cleaner” since the previous room was just destroyed. You can see the “cleaner” standard - it was scary to brush teeth in such environment.
The issues I encountered included:
Dirty toilet and bathtub
Ripped and unwashed bedsheets
Extremely dusty room
Sink making an awful noise
These conditions are not acceptable for a four-star hotel and significantly impacted my stay. I have documented these issues with photographs.
Once reported and leaving the hotel in 2 hours , the lady on reception told me I would get a refund, but no contact was done ever since, even though reported and contacted.
by A verified traveler
Posted 11 Jun 2024
There was a leak in the bathroom sink, the WiFi in the hotel was not strong enough it needs upgrading
by A verified traveler
Posted 1 Jun 2024
Nice and cvlean enviorment
by A verified traveler from Endicott
Posted 15 May 2024
Under the sheets the bed wasn’t made up all wrriikled, stained. Although they upgraded me but bad first impression
by A verified traveler
Posted 1 May 2024
Needs major upgrade of furniture and linens
by A verified traveler
Posted 28 Apr 2024
Overall my stay here is always good. The reception staff is very professional and helpful.
Comment from Hotel Management
29 Apr 2024 by Guest Relations Officer, Landmark Grand Hotel, Hotel Management
Dear Mr. Carl,Greetings from LANDMARK GRAND HOTEL!!!Thank you for your kind words and choosing to stay at our hotel. We truly appreciate your loyalty and are delighted to hear that your overall experience has consistently been good. Our reception staff takes great pride in providing professional and helpful service, and we're thrilled that they made a positive impression on you. Your feedback envourages us to continue delivering exceptional guest experiences. If there's anything else we can do to enchance your stay, please don't hesitate to reach out. We look forward to welcoming you back soon.Warm Regards,Ms. Mra Thet Htar Oo
by A verified traveler
Posted 21 Mar 2024
No hot water
by A verified traveler
Posted 3 Mar 2024
Sofa bed must be provided in each suite room. when someone book a suite for 4, that's mean we need to accommodate 4 people sleeping. not only one bad in the room.
by A verified traveler
Posted 3 Mar 2024
by A verified traveler
Posted 21 Feb 2024
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