Ratings based on 516 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Our 2nd time here. We love the location and the all round experience. Good access to Downtown.
Comment from Hotel Management
3 Jun 2024 by Jurate - Learning & Quality Manager, Hotel Management
Hi Rachel,Thank you for choosing to stay with us again, and we look forward to hosting you for many more memorable visits in the future!
by A verified traveler from Toronto
Posted 31 May 2024
The staff were so accommodating and helpful in anything we needed or asked for. The room was super clean and property was nicely maintained and decorated.
Comment from Hotel Management
3 Jun 2024 by Jurate - Learning & Quality Manager, Hotel Management
Hi Dayyaan,We're thrilled to hear that you had such a positive experience during your stay at our hotel! Thank you for taking the time to share your feedback, and we hope to have the pleasure of welcoming you back again soon!
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
3 Jun 2024 by Jurate - Learning & Quality Manager, Hotel Management
Hi Gayane,Thank you for your shoutout!
by A verified traveler
Posted 29 May 2024
ABSOLUTELY GOOD
Comment from Hotel Management
31 May 2024 by Jurate - Learning & Quality Manager, Hotel Management
Hi Ramiz,Thank you for choosing our hotel! We hope to host you again soon.
by A verified traveler
Posted 23 May 2024
Excellent staff and a plethora of options at breakfast buffet
Comment from Hotel Management
24 May 2024 by Jurate - Learning & Quality Manager, Hotel Management
Hi G,Thank you for your kind words! We're delighted you enjoyed our excellent team and the variety at our breakfast buffet. We look forward to hosting you again soon!
by A verified traveler
Posted 19 May 2024
Absolutely loved my stay, definitely coming back
Comment from Hotel Management
20 May 2024 by Jurate - Learning & Quality Manager, Hotel Management
Hi Mohamad,We're thrilled to hear that you absolutely loved your stay! Your satisfaction means the world to us, and we're delighted to know that you're already planning to come back. We can't wait to welcome you again for another fantastic stay!
by A verified traveler from Santa Rosa
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Jurate - Learning & Quality Manager, Hotel Management
Hi Tracy,Thank you for choosing our hotel, and thank you for your amazing rating!
by A verified traveler from Zouk Mosbeh
Posted 12 May 2024
Super friendly staff
Comment from Hotel Management
15 May 2024 by Jurate - Learning & Quality Manager, Hotel Management
Hi Julien,Thanks for fantastic rating! Happy to hear you enjoyed your stay.
by A verified traveler
Posted 7 May 2024
They did the room every day but not good at all. They charge you per water even if you are staying in the hotel for 9 nights.
Comment from Hotel Management
7 May 2024 by Jurate - Learning & Quality Manager, Hotel Management
Hi Yosbel,We apologize if the daily room cleaning did not meet your expectations. Your feedback is valuable to us, and we'll make sure to address this with our housekeeping team to ensure improvements in the future.Regarding the water charges, we understand your concern. We strive to provide transparency in our pricing policies and will take your feedback into consideration for future adjustments.Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 6 May 2024
The service was good everyone was very helpful, the breakfast was great with good selection of food. Endless coffee. If you are looking for a small hotel with big character then it’s IHG Hotel
Comment from Hotel Management
7 May 2024 by Jurate - Learning & Quality Manager, Hotel Management
Hi Sharon,We're delighted to hear that you had a positive experience during your stay with us! Our team takes pride in providing helpful service and ensuring our guests enjoy a delicious breakfast with a variety of options and endless coffee to fuel their day.Thank you for highlighting our hotel's unique character – we strive to create a memorable and welcoming atmosphere for all our guests. We look forward to welcoming you back for another enjoyable stay!
