Ratings based on 496 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Good hotel
Comment from Hotel Management
31 May 2024 by Daria Guest Experience Manager, Hotel Management
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards
by A verified traveler
Posted 25 May 2024
Good hotel but not in a convenient location
Comment from Hotel Management
28 May 2024 by Daria Guest Experience Manager, Hotel Management
Thank you for taking the time to review our hotel online. We are pleased to note that you were satisfied with our property and with the services we provided. As for the location, we appreciate your feedback however, the hotel is located in the heart of emerging Al Barsha, less than 10 minutes walking distance from the very popular Mall of Emirates and approximately 10 to 15 minute drive (max) to the Jumeirah beach front areas. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards,
by A verified traveler
Posted 11 May 2024
We have a wonderful 5 night stay. Staff were so welcoming and always ready to help. They were very honest about how to get services and best options.
Comment from Hotel Management
13 May 2024 by Daria Guest Experience Manager, Hotel Management
Thank you for taking the time to review our hotel online. We appreciate the effort.We are grateful for your recognition on the staff service as well as the overall hotel facilities and it was a pleasure to have you as our guest.We look forward to welcoming you back Best regards
by A verified traveler
Posted 5 May 2024
good
Comment from Hotel Management
6 May 2024 by Daria Guest Experience Manager, Hotel Management
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Daria Guest Experience Manager, Hotel Management
Thank you so much for taking the time to share your positive views on our hotel. We appreciate the effort.Best regards,
by A verified traveler
Posted 13 Apr 2024
Enjoyed our stay. Good hotel. Great food, close to metro and mall.
Comment from Hotel Management
15 Apr 2024 by Daria Guest Experience Manager, Hotel Management
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards
by A verified traveler
Posted 10 Apr 2024
The room was big and spacious and the restaurant offered various dishes that are unique and delicious. The metro station is only about 3 min walking distance- extremely convenient to get to anywhere in the city. The hotel shuttle was also a plus to go to the beach and the mall.
Comment from Hotel Management
15 Apr 2024 by Daria Guest Experience Manager, Hotel Management
Thank you so much for taking the time to share your views on our hotel. We appreciate the effort.We are delighted to see that you have found our location, services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel.Best regards,
by A verified traveler
Posted 6 Apr 2024
Hotel has comfortable rooms and great food options for breakfast and dinner. Only downside is we had to take a taxi everywhere. We did find their travel services helpful so we could do more on our short 3 night stay.
Comment from Hotel Management
15 Apr 2024 by Daria Guest Experience Manager, Hotel Management
Thank you for taking the time to review our hotel online. We appreciate the effort.We are pleased to note that you were satisfied with our property and with the services we provided. We look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel. Best regards
by A verified traveler
Posted 2 Apr 2024
Bad front desk ,after flying for 15 hrs they did not have my reservation,I made 2 reservations and could only find 1 even after giving them my confirmation number ,made me wait 1-2 hours trying to find reservation,poor front desk and management
Comment from Hotel Management
29 Apr 2024 by Daria Guest Experience Manager, Hotel Management
We're truly sorry to hear about the frustration you encountered with your reservations upon arrival. This experience does not reflect the standard of service we aim to provide. We did have a glitch in the systems where the reservations were not showing internally.Rest assured, we took your feedback seriously and addressed this issue promptly with our front desk team and management to ensure improved coordination and efficiency in handling reservations in the future. Your patience is greatly appreciated, and we hope for the opportunity to make it up to you with a smoother and more pleasant stay next time.Best regards,
by A verified traveler
Posted 25 Mar 2024
Great property. Very clean, excellent brunch. Nice amenities.
Comment from Hotel Management
28 Mar 2024 by Daria Guest Experience Manager, Hotel Management
Thank you so much for taking the time to share your views on our hotel. We appreciate the effort.We are delighted to see that you have found our services, facilities and standards up to your expectations. We thank you again for staying at our hotel and we look forward to welcoming you back to Dubai and to the Grand Cosmopolitan Hotel.Best regards,
