Ratings based on 138 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Not happy with service also they didn’t give my money back I stay only 3 nights but they took money 4 night
by A verified traveler
Posted 31 May 2024
Loved the hotel & the location. Even though booked a two bedroom room still breakfast was not included and others booking small rooms had breakfast included. Apart from that everything was excellent. Would stay here again.
by A verified traveler
Posted 27 May 2024
Beautiful property!
Stayed here two nights and will definitely go again.
Fast check in and out .
Staff all over were very friendly and helpful.
Great service at the restaurant.
by A verified traveler
Posted 26 May 2024
It’s great
Comment from Hotel Management
26 May 2024 by DoubleTree by Hilton Dubai M Square, Hotel Management
Dear Tahan,Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team
by A verified traveler
Posted 6 Apr 2024
Friendly, helpful staff. The cooks and servers went above and beyond to accommodate my son with nut allergies. Delicious food. Loved the pools. Could use more lounger chairs and less Cabanas in the adult pool. Friendly life guards, making sure rules and safety are being followed. Our rooms were cleaned everyday with fresh towels. Front staff in lobby welcoming and friendly. We will hopefully return to Dubai and stay in this lovely hotel again. Highly recommend!
Comment from Hotel Management
6 Apr 2024 by DoubleTree by Hilton Dubai M Square Hotel , Hotel Management
Dear Sandra Michele,Thank you for choosing to stay with us and for sharing your fantastic feedback! We are delighted to hear that you found our staff to be friendly and helpful. Ensuring the safety and comfort of our guests is a top priority, and we are thrilled that you enjoyed our delicious food and loved our pools.We are glad to hear that you found our lifeguards attentive and that our housekeeping team met your expectations.We are grateful for your recommendation and would be thrilled to welcome you back for another enjoyable stay in Dubai. Should you need any assistance with future bookings or arrangements, please do not hesitate to contact us.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team
by A verified traveler
Posted 29 Mar 2024
We planned to stay for 2 nights as a city break. We left after one night and booked an alternative hotel. We were on the 6th floor and all we could hear was the tram and traffic. In fairness to the hotel, when checking out they offered to put us in an alternative room. So if your booking, make a point of asking for a quiet room.
Comment from Hotel Management
3 Apr 2024 by DoubleTree by Hilton Dubai M Square, Hotel Management
Dear Anthony,Thank you for taking the time to share your feedback about your recent stay with us. We regret to hear that your experience fell short of your expectations due to noise disturbances.We sincerely apologize for any inconvenience this may have caused you during your stay. Your comfort and satisfaction are important to us, and we appreciate your understanding as we strive to address issues such as these.We would love to have the opportunity to welcome you back and provide you with a more pleasant and comfortable stay. Please feel free to contact us directly if there is anything we can do to assist you in the future.Thank you once again for choosing to stay with us, and we hope to have the chance to host you again under better circumstances.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
24 Apr 2024 by DoubleTree by Hilton M Square Hotel , Hotel Management
Dear Justin, Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team
by A verified traveler
Posted 10 Mar 2024
Comment from Hotel Management
3 Apr 2024 by DoubleTree by Hilton Dubai M Square, Hotel Management
Dear Shalini, Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
3 Apr 2024 by DoubleTree by Hilton Dubai M Square, Hotel Management
Dear Valued Guest, Thank you for choosing our property and for taking the time to offer your positive feedback.We are delighted to know that you enjoyed your visit, and we hope to welcome you once again to our lovely hotel.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team
by A verified traveler
Not happy with Hotel.com
Posted 1 Mar 2024 on HotelsPaid booking done with Hotel.com, i was asked to pay additional tourism charges, infect i was asked to block some money in case i used any additional dinning facility, reason given that as we have booked thru Hotel.com
Comment from Hotel Management
19 Mar 2024 by DoubleTree by Hilton Dubai M Square Hotel , Hotel Management
Dear Virender, Thank you for taking the time to rate and share your experience with us. We sincerely apologize for the inconvenience during your stay. The tourism fee is indeed a standard practice and not included in the initial booking cost. We apologize if this was not clearly communicated beforehand. Regarding the security deposit, it is a standard procedure in the hospitality industry and while we strive to provide transparency and clarity in all aspects of our guest experience, we regret if there was any confusion or inconvenience during your stay. Your feedback is valuable to us as we continuously work to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable stay.With Warm Regards,DoubleTree by Hilton Dubai M Square Hotel & Residences Team
