Ratings based on 374 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Staten Island
Posted 22 May 2024
Everything
by A verified traveler
Posted 20 May 2024
I travel a LOT and this hotel has without a doubt struck gold when it comes to their staff. Everyone is friendly enough without it feeling forced in any way.
From the fantastic concierge who are very personable and welcoming to the restaurant and bar stuff they’d remember your orders and you never have to mention anything more than once. A special shout out to the chefs who prefer great meals every day which is certainly a nice change from other all inclusive places I’ve stayed at which almost torture you with the same meal options everyday. The variety and extensive mess of the buffet was perfect.
I’ve worked in hospitality for years and your front desk staff were consistently charming and friendly, so easy to approach. The amenities were also top notch with an extra blanket and a pillow in the wardrobe which was a great surprise.
Being on the palm is a bit out of the way but I wouldn’t mind staying here again.
I do wish the fitness centre was a bit bigger with some more leg machine options but the steam room was a great size and so was the pool. It’s a shame the indoor bar area was under utilised but tbh it suits the mood of a hotel which leans more into being a resort for sure.
by A verified traveler
Posted 19 May 2024
Lack of charging no Nurse American charge location and only one USB, which was 20 feet from the bedside
by A verified traveler from CAPE CORAL
Posted 16 May 2024
Great outdoor area, nice pool and beautiful beach.
by A verified traveler
Posted 10 May 2024
Not like it at all
by A verified traveler
Posted 6 May 2024
The property is far from 5 star hotel and a resort. It’s a small hotel, clean although the towels are old and gray. It has its own beautiful beach which is a big plus. The staff and cleaning people are nice and caring.
by A verified traveler
Posted 5 May 2024
Honestly just pay an extra 100 dollars and stay in a much nicer hotel. The crows will eat your breakfast, it’s not that clean and they will refuse anything you ask for even if you have a delivery and you want them to bring it upstairs they will say no. Also the staff is not that friendly and I’ve never seen a hotel that calls the room before checkout time to make sure you know checkout is at 12. All-inclusive resort vibes but the price is too high to be even that. I will not be back
by A verified traveler
Posted 22 Apr 2024
Great value for the price. Friendly staff and great service. Clean beach with an outstanding view on Plam Jumeirah.
by A verified traveler
Posted 17 Apr 2024
Location
by A verified traveler
Posted 15 Apr 2024
Small/medium size hotel. Nice and friendly staff. Food is decent quality. Good medium size pool. Can get quite lively with poolside DJ. Direct access to the beach for one of the Palm canals. A few fish in the water but not enough for snorkling enthusiasts. You can walk to the Atlantis waterpark in 20 minutes if so inclined. Great place to relax and stay for 2-3 nights if you don't want to leave the hotel. If you are planning for several days of lazy 'all inclusive' style, don't go anywhere else, with a family then you might be a little bored after a few days. Not much going on in the evening.
