Ratings based on 173 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
I had to add the breakfast but they couldn’t accept the payment online and I didn’t have the breakfast during my stay there
Comment from Hotel Management
29 May 2024 by Andaz Dubai The Palm, Hotel Management
Thank you for sharing your experience. We regret any inconvenience you encountered during your stay. Please reach out to us directly at DXBCT-Front.Office.Management@andaz.com so we can better understand and address your concerns. We hope to welcome you back for an improved experience in the future.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Andaz Dubai The Palm, Hotel Management
Thank you so much for the 5-star rating! We're thrilled to hear that you had a fantastic experience. Your satisfaction is our top priority, and we look forward to welcoming you back soon!
by A verified traveler
Posted 2 May 2024
Good location for shopping and beach. Food was very good, the hotel and pool excellent though a few untidy areas on beach especially after a child's party where tiny balls of polystyrene and glitter paper blew around for days, dissapointed this is allowed from a green point of view.
Staff amazing, stayed before at the sister hotel The Dukes but found this one though similar in layout preferable. Some lovely bars and restaurants with amazing food in walking distance on the beach. Highly recommend
Comment from Hotel Management
6 May 2024 by Andaz Dubai The Palm, Hotel Management
Thank you for sharing your experience with us! We're delighted that you found our location convenient for both shopping and beach activities, and that you enjoyed our delicious food and excellent facilities. We apologize for any untidy areas on the beach and appreciate your feedback regarding environmental concerns. It's fantastic to hear that our staff made your stay memorable. We look forward to welcoming you back soon for another wonderful experience!
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Andaz Dubai The Palm, Hotel Management
Thank you for awarding us a perfect score! We're thrilled to have met or exceeded your expectations during your stay. Your satisfaction is our top priority, and we're delighted to hear that you had a fantastic experience. We look forward to welcoming you back for another wonderful stay in the future!
by A verified traveler
Posted 17 Apr 2024
Excellent hotel, very nice staff, very good breakfast and dinner buffet.
Comment from Hotel Management
18 Apr 2024 by Andaz Dubai the Palm Team, Hotel Management
Thank you for your wonderful feedback! We're thrilled to hear that you found our hotel to be excellent and enjoyed our very nice staff, as well as our delicious breakfast and dinner buffet. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!
by A verified traveler
Posted 16 Apr 2024
Amazing stay, great breakfast
The king size bed room was amazingly spacious
The sea view promise though is slightly over sold as the view is not that great
Comment from Hotel Management
18 Apr 2024 by Andaz Dubai the Palm Team, Hotel Management
Thank you for sharing your experience with us! We're delighted to hear that you had an amazing stay and enjoyed our great breakfast. It's fantastic that you found the king-size bed room to be amazingly spacious. We appreciate your feedback regarding the sea view, and we'll certainly take it into consideration to ensure a more accurate representation in the future. We hope to welcome you back for another enjoyable stay soon!
by A verified traveler
Posted 15 Apr 2024
Great stay right across the Nakheel mall. Pool and beach options. Definitely recommend!
Comment from Hotel Management
16 Apr 2024 by Andaz Dubai the Palm Team, Hotel Management
Thank you for your review! We're thrilled to hear you enjoyed your stay with us and found our location across from Nakheel Mall convenient. We're glad you were able to take advantage of our pool and beach options as well. Your recommendation means a lot to us, and we hope to welcome you back for another great stay in the future!
by A verified traveler
Posted 8 Apr 2024
Great hotel. Helpful staff. Great location. Easy access to malls and various Dubai sites. Great buffet options, we stayed half board. Amazing pool area! Plenty of decking and space.
Comment from Hotel Management
15 Apr 2024 by Andaz Dubai the Palm Team, Hotel Management
Thank you for your fantastic review! We're thrilled to hear that you had a great experience at our hotel. It's wonderful to know that our helpful staff, convenient location, and buffet options exceeded your expectations. We're delighted that you enjoyed our amazing pool area with plenty of space to relax and unwind. We hope to welcome you back for another memorable stay soon!
by A verified traveler
Posted 7 Apr 2024
The area around the hotel is designed for cars first, pedestrians second. When 6 months of the year it is easy to walk to nearby places, there is no easy priority given to walking or cycling.
Comment from Hotel Management
15 Apr 2024 by Andaz Dubai the Palm Team, Hotel Management
We appreciate your feedback! It's valuable to hear your perspective on the accessibility of the area surrounding the hotel. We'll take your comments into consideration as we continuously strive to enhance the experience for all our guests. Thank you for choosing to stay with us and for taking the time to share your thoughts.
by A verified traveler
Posted 27 Mar 2024
Viajamos a muchos hoteles pero este hotel tiene un excelente balance entre precio ubicación y servicio para las personas que piensan viajar a Dubai y quieren estar en la Palmera este lugar es el mejor evitando todo el tráfico que conlleva llegar hasta el fondo de la Palmera además tiene un centro comercial cruzando la calle Que le ofrece muchas opciones .
El mejor restaurante asiático lo tiene este hotel se llama asia Asia, restaurante mexicano Coco en la playa ademas los desayunos tienen una variedad entre un buffet asiático Mediterráneo y americano.
Tuvimos un pequeño incidente en la habitación que se cayó la cortina cuando llamamos inmediatamente solucionaron el problema el servicio de concierto nos hizo excelentes recomendaciones en restaurantes y atracciones.
Comment from Hotel Management
29 Mar 2024 by Andaz Dubai the Palm Team, Hotel Management
Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and found our hotel to be a great balance of price, location, and service. We're glad you appreciated the convenience of our location in The Palm and the nearby shopping center. It's fantastic to hear that you enjoyed dining at Asia Asia and La Coco Mexican restaurant, as well as our diverse breakfast options. We apologize for the inconvenience with the curtain in your room, but we're pleased our team was able to promptly resolve the issue for you. We hope to welcome you back again soon!
