Ratings based on 118 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Helpful and very friendly staff.
Comment from Hotel Management
24 May 2024 by Raj Seedeeal, Hotel Management
Dear Frankline,Thank you so much for your kind words! We're delighted to hear that you found our staff helpful and friendly. Providing exceptional service is our top priority, and your feedback encourages us to keep up the good work.We look forward to welcoming you back to Address Dubai Mall in the future!RegardsRaj SeedeealManagement Office
by A verified traveler
Posted 17 May 2024
Excellent staff and facilities.
Comment from Hotel Management
24 May 2024 by Raj Seedeeal, Hotel Management
Dear guest,Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our staff and enjoyed our facilities. Our team works hard to ensure every guest has a memorable stay, and your comments are truly appreciated.We look forward to welcoming you back to Address Dubai Mall soon!RegardsRaj SeedeealManagement Office
by A verified traveler
Posted 8 Apr 2024
Great location, accessible to shopping and dining
Comment from Hotel Management
10 Apr 2024 by Raj Seedeeal, Hotel Management
Dear Ali,Thank you for sharing your feedback! We're delighted to hear that you appreciated the convenient location of The Address Dubai Mall Hotel, providing easy access to shopping and dining options.At The Address, we strive to offer our guests a seamless blend of comfort, luxury, and accessibility. Your satisfaction is our priority, and we're thrilled that our location met your expectations.We hope to have the pleasure of welcoming you back for another enjoyable stay soon!RegardsRaj SeedeealManagement Office
by A verified traveler
Posted 6 Apr 2024
Excellent experience and thoroughly enjoyed the Club access. The food was delicious and staff very friendly.
Comment from Hotel Management
10 Apr 2024 by Raj Seedeeal, Hotel Management
Dear Edwayne,Thank you for sharing your fantastic experience at The Address Dubai Mall Hotel! We're thrilled to hear that you thoroughly enjoyed your Club access and that the food exceeded your expectations.It's wonderful to know that our staff contributed to making your stay memorable with their friendly and attentive service. We'll be sure to pass along your compliments to the team.We look forward to welcoming you back for another excellent experience at The Address Dubai Mall Hotel soon!RegardsRaj SeedeealManagement Office
by A verified traveler from FPO AE
Posted 27 Mar 2024
Had the best stay ever! The view of the Burj Khalifa is highly recommended!
Comment from Hotel Management
1 Apr 2024 by Raj Seedeeal, Hotel Management
Dear guest,Thank you for your positive review! We're delighted to hear you enjoyed your stay at Address Dubai Mall Hotel. We look forward to welcoming you back soon!RegardsRaj SeedeealManagement Office
by A verified traveler
Posted 4 Mar 2024
Transportation specially, taxi it’s not always available
Comment from Hotel Management
8 Mar 2024 by Raj Seedeeal, Hotel Management
Dear guest,Thank you ever so much for taking the time to share your glowing review of your recent stay at Address Dubai Mall Hotel. We are absolutely thrilled to hear that your experience with us was nothing short of exceptional.Your kind words about our hotel are deeply appreciated. We take immense pride in providing top-notch hospitality and ensuring that every guest feels pampered and cared for throughout their stay. It's delightful to know that we succeeded in creating a memorable and enjoyable experience for you.At Address Dubai Mall Hotel, we strive to exceed our guests' expectations at every turn, and we're delighted to learn that we achieved this during your visit. Your feedback is incredibly valuable to us as it motivates us to continue delivering exceptional service to all our guests.We'll be sure to pass along your compliments to our dedicated team members, who work tirelessly to ensure that every aspect of your stay is nothing short of perfection.Once again, thank you for choosing Address Dubai Mall Hotel, and we look forward to welcoming you back for another unforgettable stay in the near future.Warm regards,Raj SeedeealManagement Office
by A verified traveler from Seattle
Posted 28 Feb 2024
Comment from Hotel Management
1 Apr 2024 by Raj Seedeeal, Hotel Management
Dear guest,Thank you for your positive review! We're delighted to hear you enjoyed your stay at Address Dubai Mall Hotel. We look forward to welcoming you back soon!RegardsRaj SeedeealManagement Office
by A verified traveler
Posted 25 Feb 2024 on Hotels
Everything was excellent except that when I booked this through hotels.com, I got a 20% off one time on any meal at the hotel but the hotel staff had no clue about it. Although they were kind enough to honour it, this is something they should know because it was quite a hassle. One more complaint, it’s extremely difficult to get taxis from this hotel which should be sorted out for a hotel or this quality.
Comment from Hotel Management
26 Feb 2024 by Raj Seedeeal, Hotel Management
Dear guest,Thank you for taking the time to provide us with your feedback regarding your recent stay at Address Dubai Mall. We truly appreciate your insights as they help us to continuously improve our services.We are pleased to hear that overall, you had an excellent experience at our hotel. However, we sincerely apologize for the inconvenience you faced regarding the promotional offer from hotels.com. Rest assured, we will address this issue with our team to ensure that they are fully informed about such promotions in the future, and we are glad that we were able to honor the discount for you.Regarding your feedback about the difficulty in obtaining taxis from our hotel, we understand the importance of convenient transportation options for our guests. We will work closely with local transportation authorities to explore potential solutions to improve taxi accessibility in the vicinity of our hotel.Once again, we thank you for bringing these matters to our attention. Your satisfaction is of utmost importance to us, and we are committed to making your future stays even more enjoyable. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back to Address Dubai Mall in the near future and provide you with an exceptional experience from start to finish.Warm regards,Raj SeedeealHotel ManagementAddress Dubai Mall
by A verified traveler
Posted 18 Feb 2024
It is a beautiful hotel. The price is pretty high. With such high prices you want everything to be perfect. Our bathroom had a lot of issues and we had to call maintenance a lot. Amenities are pretty basic but overall views from hotel are great
Comment from Hotel Management
20 Feb 2024 by Raj Seedeeal, Hotel Management
Dear Ambreen,Thank you for taking the time to share your feedback about your recent stay at Address Dubai Mall. We appreciate your kind words about our beautiful hotel and stunning views.We understand that our prices reflect the quality and experience we aim to provide, and we regret to hear that your stay did not meet your expectations in terms of the value received. Please know that we take your comments seriously, and we are continuously working to ensure that our guests receive the best possible experience during their stay with us.We apologize for the issues you encountered with your bathroom and the inconvenience of having to call maintenance multiple times. Please rest assured that we have taken note of your feedback and will address these issues promptly to ensure that they are resolved to our guests' satisfaction.Regarding the amenities, we appreciate your feedback and will certainly take it into consideration as we strive to continuously improve our offerings to better meet the needs and expectations of our guests.Once again, thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back to Address Dubai Mall in the future and provide you with an experience that exceeds your expectations.Regards,Raj SeedeealManagement Office
by A verified traveler from Queen Creek
Posted 8 Feb 2024
It is right off the mall with its own tunnel, so there is easy access. Breakfast was good too!
Comment from Hotel Management
9 Feb 2024 by Raj Seedeeal, Hotel Management
Dear ShelleyThank you for sharing your recent experience at Address Dubai Mall Hotel. We are thrilled to hear that you found our location to be conveniently situated right off the mall, with easy access via our own tunnel.Ensuring our guests have seamless access to The Dubai Mall and surrounding attractions is a priority for us, and we are delighted that our location met your needs effectively. We hope this convenience enhanced your overall experience during your stay with us.We're also glad to learn that you enjoyed our breakfast offerings. Our culinary team strives to provide a delightful dining experience, and it's rewarding to hear that our breakfast met your expectations.Thank you for choosing Address Dubai Mall Hotel for your stay. We look forward to welcoming you back soon for another enjoyable experience.RegardsRaj SeedeealManagement Office
