Ratings based on 605 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Súper serquita de el Mercado me encantó gracias
Comment from Hotel Management
4 May 2024 by Rania Yacoubi, Hotel Management
Dear Mrs Maribel,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Souq Waqif Boutique Hotels by Tivoli in the near future for another memorable experience.Sincerely,Rania YacoubiDuty Manger
by A verified traveler
Posted 1 May 2024
I was not able to visit this hotel because flight authorizations from here were cancelled because of security concerns after the rocket attacks. The hotel refused to refund or reschedule the stay, which was their legal right, but I'm certainly not going to give them a good review for not doing what the airlines and other hotels did.
Comment from Hotel Management
1 May 2024 by Omar Ahmad, Hotel Management
Dear Mr. ScottThank you for choosing our hotel and taking the time to share your feedback about your experience with usWe regret to hear that you were dissatisfied with the cancellation fee charged. We understand that unexpected changes in plans can be infuriating, and we strive to balance flexibility with the need to manage reservations effectively.We appreciate your feedback and will certainly review our policies to see if any adjustments can be made to better accommodate our guests' needs while still maintaining the integrity of our operations.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you to our hotels in the near future to experience our services. Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Omar AhmadFront Desk Manager
by A verified traveler
Posted 21 Apr 2024
Good I would stay again
Comment from Hotel Management
21 Apr 2024 by Rania Yacoubi, Hotel Management
Dear Mrs Ghulshana,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Souq Waqif Boutique Hotels by Tivoli in the near future for another memorable experience.Sincerely,Rania YacoubiDuty Manager
by A verified traveler from Rancho Cucamonga
Posted 18 Apr 2024
Perfect hotel in the heart of the old souk. Good breakfast.
Comment from Hotel Management
18 Apr 2024 by Rania Yacoubi, Hotel Management
Dear Mr Marco,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Souq Waqif Boutique Hotels by Tivoli in the near future for another memorable experience.Sincerely,Rania YacoubiDuty Manager
by A verified traveler
Posted 17 Apr 2024
Perfection
Comment from Hotel Management
18 Apr 2024 by Omar Ahmad, Hotel Management
Dear Mr. Abdelmalek,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Omar AhmadFront Desk Manager
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
7 May 2024 by Omar Ahmad, Hotel Management
Dear Ms. Laura,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Omar AhmadFront Desk Manager
by A verified traveler
Posted 13 Apr 2024
Location and style.
Comment from Hotel Management
14 Apr 2024 by Omar Ahmad, Hotel Management
Dear Mr Charles,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Omar AhmadFront Desk Manager
by A verified traveler
Posted 13 Apr 2024
All nice
Comment from Hotel Management
13 Apr 2024 by Rania Yacoubi, Hotel Management
Dear Mr Ali, Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Souq Waqif Boutique Hotels by Tivoli in the near future for another memorable experience.Sincerely,Rania YacoubiDuty Manager
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Rania Yacoubi, Hotel Management
Dear Ms Acacia, Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We were delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to Souq Waqif Boutique Hotels by Tivoli in the near future for another memorable experience.Sincerely,Rania YacoubiDuty Manager
by A verified traveler from MIAMI
Posted 5 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Omar Ahmad, Hotel Management
Dear Mrs. Maria,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Omar AhmadFront Desk Manager
