Ratings based on 22 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
We stayed in hideaway from 22/4/24 till 26/4/24.It’s a little disappointing when you go to a high rating place like this and have the following issues arise:
1.) after all of what happened below, we went to speak to the manager, and he told us to come at 6:30 am before we left to meet with the other manager. However there was no manager on the island at 6:30am
2.) we paid for half board and ended up paying around $7.5 for tap water every time we had a meal when you assume that it’s included for dinner.
3.) left our belongings at the sea activities desk and was told it would be taken care of, after we were done, we came back to find our belongings were taken by other guests. Whilst waiting, they only offered 1 small bottle of water to me and my wife.
4.) rented a jet ski that had mechanical issues.
5.) we wanted an umbrella sun bed, and the worker told us that 4/5 were broken. He then Fixed one with adding a pin that looked as if it was deliberately taken out, and waited as if he was waiting for a tip.
6.) the servers at one of the bars would completely ignore us unless we raised our voices to be heard.
7.) went on a dolphin boat ride and were there were 6 of us. The worker only offered 4 bottles of water.
8.) last day we ordered a low fat latte, and the worker said that they have never had low fat milk after we have been ordering it for 4 days straight.
9.) we were told to get up at 6 am to leave the island at 7 am when our half board package includes breakfast from 7am
Comment from Hotel Management
12 May 2024 by Hideaway Beach Resort & Spa Reservations Team, Hotel Management
Dear Mr. Saleh,Thank you for taking the time to share your feedback regarding your recent stay at Hideaway Beach Resort & Spa. We appreciate the opportunity to address each point you have raised:Manager Availability: We note the misunderstanding regarding the scheduled meeting with a manager at 6:30 AM. Our Transportation and Recreation Supervisors are typically available during early departures, and your butler was present at that time. We will ensure that our communication about managerial availability is clearer in the future.Water Charges: At our resort, we are committed to environmental sustainability and operate a reverse osmosis water bottling plant that supplies still or sparkling water in refillable glass bottles. Please note that while this water is included in your villa, it is not part of the F&B outlets offerings as per the established meal plan. We appreciate your understanding.Sea Activities Desk: We understand your belongings were misplaced at the sea activities desk. We want to assure you that all lost and found items at our resort have always been recovered, and there has been no case of theft. It appears there may have been a mistake where another guest inadvertently took your scuba diving equipment or beach bag. We have taken this incident seriously and are further enhancing our security protocols and staff training.Jet Ski Issue: We maintain our jet skis regularly to ensure they are maintained to the highest standards. We understand the inconvenience caused by the technical glitch during your use and appreciate your patience.Umbrella Sunbeds: Upon thorough investigation, we discovered that on the morning of April 22nd, all the umbrellas were occupied, and two were missing hooks. Temporary fixes were implemented, and our servers stayed to ensure the umbrellas were fixed properly for guest comfort. We understand this may have caused inconvenience, and we regret if the presence of our staff was misconstrued as waiting for a tip.Bar Service: It is regrettable to hear that our bar service did not meet your expectations. We are committed to enhancing our responsiveness and will continue to train our team to better serve our guests.Dolphin Boat Ride: We typically ensure that bottled water is available for every guest on excursions. We are reviewing our procedures to avoid any such oversights in the future.Availability of Low-Fat Milk: We regularly stock low-fat milk at all our outlets, and we will ensure that all our staff are well-informed about our beverage offerings to avoid any future confusion.Early Departure: Your departure was coordinated based on your itinerary and travel timings, with a takeaway breakfast provided for your convenience. We continually seek ways to enhance our service and appreciate your feedback.Communication on Last Evening: Your concerns were brought to our attention during a conversation with our Manager on Duty, Ruwan, on the last evening of your stay. We regret that these were not
by A verified traveler
Posted 19 Jun 2021 on Orbitz
by A verified traveler
Posted 1 Nov 2019
Comment from Hotel Management
4 Nov 2019 by The Hideaway Management Team, Hotel Management
Dear Sir / Madame,
Warm greetings from the Hideaway Beach Resort & Spa!
First of all, it was a pleasure hosting you at our beautiful island and we are glad to see that you have truly enjoyed your visit.
The entire team is looking forward to welcome you back again very soon to the Maldives!
Warmest regards
The Hideaway Management Team
by A verified traveler
Posted 31 Oct 2019 on Hotels
Comment from Hotel Management
4 Nov 2019 by Hideaway Management Team, Hotel Management
Dear Hong,
Greetings from Hideaway Beach Resort & Spa!
Many thanks for sharing your recent experience at the Hideaway Beach Resort & Spa!
We are glad to hear that you have enjoyed your visit and it was a true pleasure hosting you.
Looking forward to welcome you back again very soon to our beautiful paradise.
Best regards
Hideaway Management Team
by A verified traveler from ISRAEL
Posted 10 Oct 2019
Such a great staff , very kind and helpful , awesome experience
Comment from Hotel Management
11 Oct 2019 by Hideaway Management Team, Hotel Management
Dear Sir,
Greetings from Hideaway Beach Resort & Spa!
We would like to thank you for taking the time and sharing a good rating of your experience with us.
by A verified traveler
Wannabe 5-Star boutique resort
Posted 18 Jun 2019 on Hotels15 mths, 5 Maldives trips, 6 5-star hotels, all happy EXCEPT for Hideaway.
I was assured during booking that a seaplane-ride directly to hotel, no long domestic/speedboat trip, or no booking.
3 days before departure, no seaplane info, usually within a wk from booking. Repeatedly called to obtain until 2hrs before flying.
In Male, waited in Hideaway/Lily Lounge, "plane is coming", 2hr delay not hotel's fault, but no lunch items offered, usually ample food/drinks from other hotels.
Samsara: Salad with avocado, no sign of avocado. US$25 edamame badly cooked and not fresh, London Zuma or Nobu would not dare to price like that. Poor manager tried to redeem situation on our next meals when we complaint.
Breakfast: nightmare from noise level, droves of all-inclusive Chinese groups. US$16 for a green coconut, locally grown wild, in Conrad Rangali US$7, Shangri-La US$6.
Spa SUBPAR, good therapists but CHEAP and old constructions. Taj Exotica, Conrad and Shangri-la beautiful spas.
Rm Service never return to pick-up trays.
PRIVATE US$825 dirty dhoni charter was a joke, unsafe upper-deck banister. Snorkeling guide was the ONLY good thing.
Sunset Pool Cafe, GREAT professional Indian chef saved a few dinners by making special meals, making up for many things offered but not available, and not taken off the menu.
Hotel pen, usually a give-away asking US$20!!
Poor Villa Host pushed to "sell".
Return transfer was a disaster.
Comment from Hotel Management
25 Jun 2019 by Hideaway Management Team, Hotel Management
Dear Sir,
Greetings from Hideaway Beach Resort & Spa!
We would like to thank you for taking the time and sharing your recent experience at Hideaway Beach Resort & Spa Maldives.
On the other note, as we continually strive to ensure our guest experience the best visit possible during their stay, thus we regret to hear that you were not happy at some points as mentioned. Please don't hesitate to reach out to us directly so we can assist you with your concern. Rest assured, we'll look further into this, to make sure we provide our guests with the best holiday experience as possible.
Look forward to your return visit in a not too distant future. Thank you.
Kind regards,
The Hideaway Management Team
by A verified traveler from Dhahran, sa
Posted 3 Feb 2019
I booked a Deluxe Water Villa for 4 nights and it was one of the best experiences I've ever had.
The transportation to the hotel is a bit long.
1st, a 50 mins flight, which we waited 3 hours for in a lounge with free wifi and refreshments. and then a 20 mins speedboat ride.
Keep in mind there is usually only 2 flights a day, one in the morning (9-11am) and one in the evening (4-6pm). So, word of advice, book a flight to MLE that arrives no later than 8am so you can catch the morning flight. We arrived in MLE at 2pm but finished checking in to our room at 8pm, so basically the first day was wasted because we couldn't catch the morning flight.
Once we're there it was a heavenly experience!
The blue waters and the beautiful sky, a perfect getaway/hideaway (see what I did there?!).
A lot of activities that can be done for couples and families. Good food. GREAT SERVICE (shout out to our butler Omaima! who made thing much easier for us).
This is a trip I'll never forget!
Comment from Hotel Management
4 Feb 2019 by Hideaway Management Team, Hotel Management
Dear Sir,
Greetings from Hideaway Beach Resort & Spa!
We are extremely delighted to know that you had one of the best vacations with us. Your feedback is very valuable for us. We always strive to provide the best of services and make sure guest leaves with their best memories, happy and satisfied from our resort.
Your lovely butler Omayma is sending you greetings and glad to assist you at your next visit.
We look forward to welcome you back very soon. Thank you.
Kind regards,
Hideaway Management Team
by A verified traveler from Port Macquarie
Posted 12 Nov 2018
I could not fault anything except the bed. it was quite firm but other than that it was perfect!
Comment from Hotel Management
12 Nov 2018 by Hideaway Management Team, Hotel Management
Dear Mr. Fawaz,
Greetings from Hideaway Beach Resort & Spa!
We are extremely delighted to know that you had one of the best vacations with us. Your feedback is very valuable for us. We always strive to provide the best of services and make sure guest leaves with their best memories, happy and satisfied from our resort.
We look forward to welcome you back very soon. Thank you.
Kind regards,
Hideaway Management Team
by A verified traveler
Posted 6 May 2018 on Hotels
Very nice staff & place.
Comment from Hotel Management
9 Feb 2019 by Hideaway Beach Resort and Spa, Hotel Management
Dear Bandar,
Greetings from Hideaway Beach Resort & Spa!
We would like to thank you for taking the time and sharing your recent experience at Hideaway Beach Resort & Spa Maldives.
We are glad to read you appreciate the general look and feel of the resort, its cleanliness, the villa environment and the selection of restaurants. Indeed, pleased to know you also appreciate the services provided by our team of dedicated and passionate staff members.
We value your comments which are shared with all and look forward to your return visit in a not too distant future.
Kind regards,
The Hideaway Management Team
Recommended
for Everyoneby A verified traveler from Singapore
Nice water villa with pool
Posted 22 Mar 2018Had a pleasant stay in Hideaway beach resort & spa.
Comment from Hotel Management
25 Aug 2018 by Hideaway Beach Resort & Spa Management, Hotel Management
Dear Irene,
Greetings!
We would like to thank you for taking the time and sharing your recent experience at Hideaway Beach Resort & Spa Maldives.
We value your comments which are shared with all and look forward to your return visit in a not too distant future.
Kind regards,
The Hideaway Management Team
