Ratings based on 87 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
by A verified traveler
Excellent hotel
Posted 6 Mar 2024 on HotelsOutstanding hotel. Best service from staff.
Comment from Hotel Management
12 Mar 2024 by Naimul, Hotel Management
Dear Muhammed ShahidulGreetings from Sky City Hotel. Firstly, I would like to thank you for the splendid review. Reviews like this motivate us to work harder every day and win our guests' hearts. We will share your good words with the team. I am sure it's going to cheer them up. Looking forward to your upcoming visit and thank you. Best Regards, Naimul HasanSupervisorSky City Hotel Reservation Team
by A verified traveler
Posted 22 Feb 2024
Exceptional breakfast celebration on Feb 21
Comment from Hotel Management
4 Mar 2024 by Naimul, Hotel Management
Dear CesarGreetings from Sky City Hotel.Firstly, I would like to thank you for the splendid review. Reviews like this motivate us to work harder every day and win our guests' hearts. We will share your good words with the team. I am sure it's going to cheer them up. Looking forward to your upcoming visit and thank you personally.Best Regards,Naimul HasanSupervisorSky City Hotel Reservation Team
by A verified traveler
Posted 17 May 2023
- Property itself is good enough for the price but the location is terrible. The access is through a narrow dirty street.
- The reception told about roof top restaurant, Spa and normal restaurant BUT I couldn't get into any of these because they told all these are fully reserved. I had to go outside for dinner but there is no nice place to eat near the hotel. I had no option that to eat at a low quality road side unhygienic shop.
- I asked for the complaint / suggestion register then they gave me a paper and not the register meant for this purpose.
- For the sake of face-wash, one person came to me when I was boarding taxi after check-out and told that he is the CEO and he wants to talk to me, though he was seeing that I am boarding the taxi on the roadside.
Comment from Hotel Management
21 May 2023 by Ahmed, Hotel Management
Dear Guest, Thank you for your review. The location is strategic because it has access to the CBD (Central Business District) and old town, making it an ideal destination for both business travelers and tourists as well. When you came to the hotel, we were fully booked. Not only that, on that evening we had a reservation for 60 plus guests at the restaurant and a large banquet event going at our hall, and hence, those guests accessing the outdoor BBQ zone made us keep the BBQ Restaurant closed for that evening. In spite of that, our waiters offered to serve your desired food at our lobby seating area, which you refused. Sky City Hotel is located right next to the famous Bailey Road, which is known to the city dwellers for the vast genre of food offered, which is a preferred destination for the foodies. If you had asked the Front Desk for assistance, they could have guided you well. The next morning, I got to know from our Front Desk associates about your dissatisfaction, and I immediately wanted to address this I remember asking you to do anything within my capacity to make it up to you. I even came running to talk to you one more time as you were going into the taxi to the airport. Guests are our top priority and we all work here to serve you only. I admit our shortcomings of not being able to pamper you as much as we should have. I humbly apologize and accept our setbacks. We would be honored if you could give us one more chance to give you an elevating experience. I assure you, we won’t let you down. Best Regards,Ahmed Munazil ChoudhuryChief Executive OfficerSky City Hotel Dhaka
by A verified traveler
Posted 25 Apr 2023
Excellent service
Comment from Hotel Management
26 Apr 2023 by Naimul, Hotel Management
Dear Mr. Rashed,Greetings from Sky City HotelIt's really nice to know that you had a wonderful stay at our hotel. I would especially like to thank you for taking the time to write this glorious review. Hope to see you soon again.Kind regardsNaimul HasanSky City Hotel Reservation Team
by A verified traveler
Posted 1 Jul 2022 on Hotels
by A verified traveler
Posted 15 Apr 2022
by A verified traveler
Posted 11 Dec 2021
Thanks guys
Comment from Hotel Management
14 Dec 2021 by Rim (Guest Relations), Hotel Management
Dear Judith
Thank you for giving us your rating, which is much appreciated.
We hope you had a pleasant journey back and hope to see you again in the future.
Best regards
by A verified traveler
Posted 16 Mar 2021
the front dest guy was kind of rude, i'd my cousins came to see me there right before i checkout he need to go to my room for few minutes and they front dest guy was denied!
Comment from Hotel Management
16 May 2021 by Rim (Guest Relations), Hotel Management
Dear Guest
We allow room guests at our hotel, however as per our booking terms and policy any room guest(s) need to be signed in with the front desk after showing a photo ID (as per government requirement), irrespective of the length of visit. We appreciate this may have caused an inconvenience but hope you understand as this is a according to the law; our staff are limited other than explaining our policy and refusing entry without a valid ID. We hope other than this issue, everything else was as per your expectation and satisfaction and hope to see you again. Thank you.
by A verified traveler
Avoid this place
Posted 3 Feb 2021 on HotelsThe road to the hotel is too bad. It’s was narrow, dirty and located in a nasty place. The neighbourhood is terrible. I really don’t recommend anyone to go there. There were lots of hotels just on the main road with good neighbourhood.
Comment from Hotel Management
8 Feb 2021 by Rim (Guest Relations), Hotel Management
Dear Mohammad,
We are sorry to learn of your dissatisfaction of the neighbourhood. Many of our guests prefer our central location as it is right next door to the business districts of Malibag, Mothijheel etc as well as being just a few mins walking distance from Dhaka's popular thoroughfare - Bailey Road (recognised for its theatres, numerous boutiques, shops, schools, universities, fast foods, restaurants and various hangout places as well as famous institutions, national landmarks and government offices). We appreciate the hustle and bustle of the local area is not everyone's cup of tea however the appearance of the public road is beyond our control as its not owned by the hotel. The government is currently working on a new Metro line which in the near future will reduce congestion in the area, but this issue is widespread across Dhaka in case you are not familiar. Despite this, we are only one of few hotels in Dhaka South that has won internationally recognised awards consecutively since our opening - this is a testament to our service quality standards. The main road which you have recommended is part of the same neighbourhood and literally 30 seconds from the hotel. If however there is any other reason for your disappointment or if there is anything else we could have done better then we would love to know. Please do email and we can happily look into the matter.
Best wishes,
