Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Griffin, thank you for sharing your rating. The team is disappointed to see that you didn't have a positive experience. Your feedback is important to us and we would appreciate it if you could provide more details about your stay. Please feel free to reach out directly, so we can address your concerns.
by A verified traveler
Posted 1 Jun 2024
The first night was good, the second one We cant sleep, loud music, People talking around our room
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Carolina, thank you for sharing your experience. We're glad to hear that your first night was enjoyable. We apologize for the disturbance you encountered during your second night. Our team is dedicated to ensuring a comfortable stay for all guests, and your feedback is important to us. We hope to welcome you back to Hyatt Place Dewey Beach for a more restful stay in the future.
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
We appreciate you sharing this positive rating, Scott!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Place Dewey Beach. We want to share an even more enjoyable experience with you next time.
by A verified traveler
Posted 27 May 2024
Excellent location
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Cecilia, thank you for highlighting our excellent location! The team at Hyatt Place Dewey Beach is thrilled to hear you had a great stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 27 May 2024
Clean and right in the middle of town so you can walk everywhere
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Ann, thank you for your fantastic review! The team at Hyatt Place Dewey Beach is thrilled to hear you enjoyed the convenient location and cleanliness. We're looking forward to welcoming you back!
by A verified traveler
Posted 20 May 2024
They’re about to raise the dog fee to $200 so we won’t return just because of that. We come down each year for a dog event and travel 6 hours. Our dog doesn’t bark, destroy things or even shed- but I get it. One person ruins it for everyone. As we walked down the hallway, the cleaning staff screamed so loud (woman afraid of dogs) that it scared my dog more than I think she was even scared. Why work at a dog friendly hotel if you’re that petrified of dogs (good dogs who wouldn’t have otherwise completely ignored her).
On a positive note - free breakfast was great and the front desk staff were all awesome!
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Jennifer, thank you for your feedback. We're glad you enjoyed the complimentary breakfast and found our front desk team exceptional. Your comments about your recent stay and the pet policy are noted. We appreciate your understanding and value your perspective. We hope to have the opportunity to welcome you back to Hyatt Place Dewey Beach in the future.
by A verified traveler from pittsburgh
Posted 17 May 2024
I've been staying at this hotel for years but will never be staying here again. I was quoted a pet fee and the rates were doubled without advising me. Expedia contacted the hotel twice and was met with indifference. I will be staying somewhere else next year and i will post on social media advising others to do the same 👎
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
David, thank you for your feedback. Understanding your experience is very important to us. Your concerns about rate changes will be reviewed internally. We're committed to providing clarity and consistency to all guests. We're sorry to hear about your recent experience and appreciate your loyalty over the years.
by A verified traveler
Posted 15 May 2024
The maid device consisted of fresh towels and remaking our bed with used sheets. This was the promised '"every other day" service.
The dust and smell of the Renovation is ongoing and set off my husband's allergies every time we left our room. The hotel does look better.
Breakfast has improved since our last stay.
Staff was nice.
Comment from Hotel Management
17 May 2024 by Customer Service, Hotel Management
Jane, thank you for your feedback. We're glad to hear that you enjoyed the improved breakfast and found our team members to be pleasant. Your comments on the room service and renovations are noted, and we are always looking for ways to improve our guests' experiences. We do hope to welcome you back to Hyatt Place Dewey Beach in the future.
by A verified traveler
Posted 7 May 2024
I have not verified what I am about to say...I think the hotel is not compliant with the ADA safety requirements in public places. Let me start by saying I am 76 and have difficulty moving around. I made reservations for the first time at Hyatt Place in Dewey Beach, DE. I was shocked to find an aging building lacking the creature comforts I would assume are available in the most basic motel chains in the country, but not in this establishment. I reserved a three-night stay but left after two nights, knowing I would not get a refund for the unused night. I felt that continuing my stay could likely result in bodily injury or worse because the tub was devoid of the most basic safety features, such as light, adequate grab bars, etc. I was forced to maintain one hand on the only bar outside the tub. As a result, I could not wash my hair or my body. After a few days, I could no longer leave the room due to my appearance.
Comment from Hotel Management
8 May 2024 by Customer Service, Hotel Management
Gary, thank you for your feedback. Your safety and comfort are of paramount importance to us. We regret that aspects of our property seemed to fall short of your expectations and led you to cut your stay short. We strive to offer an accessible environment for all our guests and have noted your concerns. They will be a basis for reflection as we continuously work on improving our facilities. Lastly, we encourage guests to express any requirements during their stay so our team members might have the opportunity to assist or address any concerns immediately. We hope you will give us another chance in the future. Please note that we always do our best to meet guest needs and would have been happy to move you to an ADA room, which may have been more to your liking. The room you reserved was a standard room, but still equipped with a grab bar for safety, just not the inside bar as our ADA rooms is equipped. We follow all Federal ADA guidelines as they are established.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Thank you for sharing your perfect rating with us, Christy!It's wonderful to see how much you appreciated your time at Hyatt Place Dewey Beach! We want everyone to feel right at home at Hyatt Place Dewey Beach. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
