Ratings based on 674 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.9 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
It feel like home
Comment from Hotel Management
4 Jun 2024 by Lynn, Hotel Management
Thank you for letting us know you enjoyed your stay with us. We appreciate you!
by A verified traveler
Posted 3 Jun 2024
I never received a room or service they said I booked after they closed the office … I’m wondering how they even let me book or how the office closes when people get hotel rooms at all hours so I would like for my money to be refunded and the hotel manager said that she would explain the situation further if you all reach out to them
Comment from Hotel Management
4 Jun 2024 by Lynn, Hotel Management
We apologize for your experience and we will use your review for training where we fell short. You were not charged by the hotel.
by A verified traveler
Posted 31 May 2024
It smelled of cigarettes, dirty dogs, and mildew. There were stains on the sheets and the shades. There were holes in the chair, scratches in the pain on the wall, spots on the floor, and and endless list of nasty stuff. DO NOT GO HERE
Comment from Hotel Management
1 Jun 2024 by Lynn, Hotel Management
We are in the process of updating our building. Thank you for taking the time to let us know about your stay.
by A verified traveler
Posted 29 May 2024
The Suite was not clean
Comment from Hotel Management
29 May 2024 by Lynn, Hotel Management
Thank you for letting us know where we need to improve.
by A verified traveler
Posted 21 May 2024
The property was filthy
Comment from Hotel Management
21 May 2024 by Lynn, Hotel Management
We apologize for your experience. We are working on hiring and training new staff to ensure our cleaning processes are followed.
by A verified traveler
Posted 20 May 2024
@ check in there was a line of people who had issues with their rooms. The first room the gave us was still on the process of being cleaned unbeknownst to the front desk. The. 2nd room was dirty, trash was on the floor, clogged sink, no towels. The staff seemed unorganized and unprofessional. We requested a refund and left .
Comment from Hotel Management
20 May 2024 by Lynn, Hotel Management
Thank you for letting us know so we can address and improve.
by A verified traveler
Posted 19 May 2024
Room not clean, toilet dirty, no towels, no tissue. Bed was not clean. Ashes from cigarettes on table. Hallway was smelly and dirty. We ended up walking out because of those conditions. I REALLY want a refund for those HORRIBLE conditions!!
Comment from Hotel Management
20 May 2024 by Lynn, Hotel Management
My sincere apologies. Thank you for letting us know where we need to improve.
by A verified traveler
Posted 19 May 2024
Bed bugs, super dirty, worst place I have ever been was there 3 minutes and left
Comment from Hotel Management
20 May 2024 by Lynn, Hotel Management
We take pest issues seriously. We will take your comments and use them to improve.
by A verified traveler from Lansing
Posted 12 May 2024
Past experiences were decent. This recent visit was terrible. Waited over 30 minutes before being checked in. First room wasn’t cleaned. Nothing but a sheet on the bed. 2nd room had no hdmi connected to tv to watch cable. Key cards stopped working so many times. Place was very noisy all throughout the night. Turning the fan on and leaving the tv on helped drown the noise out. Cheap & Last Minute for sure!
Comment from Hotel Management
13 May 2024 by Lynn, Hotel Management
We apologize for your experience. Thank you for letting us know where we need to improve.
by A verified traveler
Posted 9 May 2024
Staff is very nice!
Comment from Hotel Management
10 May 2024 by Lynn, Hotel Management
Thank you for complimenting our staff! We appreciate you and hope to see you again!
