Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ashburn
Posted 29 May 2024
The bathroom floor was extremely unsanitary and visibly dirty, appearing as though it hadn't been cleaned in quite some time. Hair was scattered about, and the corners were particularly neglected. Additionally, numerous pins were found on the floor and carelessly placed on the bed board. Despite our two-night stay, the room remained untouched and unprepared between the two days. Despite being a party of four, only two towels were provided, and despite our request for more, the promised delivery never materialized. I wouldn't recommend this place; it might look appealing in photos, but that's the extent of its charm. Our room, situated above the lobby, suffered from incessantly loud music, making sleep nearly impossible.
by A verified traveler
Posted 25 May 2024
There is no lights in the hotel .. bas customer service..
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Fowzi,Thank you for your feedback. We take pride in delivering friendly and attentive service, so we're disappointed to read your comments. Rest assured, we'll remind our team of their important role in making our guests feel welcomed and appreciated. Please consider giving us a second chance next time you're in town for a truly unforgettable experience.
by A verified traveler
Posted 25 May 2024
Very nice
by A verified traveler
Posted 18 May 2024
We are from Michigan so we were very impressed everything was great!
by A verified traveler
Posted 12 May 2024
by A verified traveler from Pompano Beach
Posted 10 May 2024
For this brand, the property is not up to par. While the main areas seem fine, the room was full of issues - all lights were unplugged, the fridge was unplugged, the ironing board was broken and unusable, the shower head was extremely loose and coming out of the wall…. For this price point, the “Club” level rooms should be a lot better. Wouldn’t repeat my stay.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Robyn,Thank you for sharing your experience. We are concerned to hear about the issues you encountered in your room regarding the functionality of amenities. We strive to maintain the highest standards and clearly fell short in this instance. We appreciate your feedback and hope to have another opportunity to demonstrate our commitment to quality and service.
by A verified traveler
Posted 8 May 2024
Great
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 25 Apr 2024
Beautiful hotel
by A verified traveler
Posted 21 Apr 2024
