Ratings based on 1,871 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Waterford
Posted 13 May 2024
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Vacasa Review Team, Hotel Management
We appreciate your rating, Brigham. We hope to have another chance to host you in the future.
by A verified traveler
Posted 12 May 2024
My stay was ok. The room was not very clean. There were women’s underwear left in the bathroom cabinet and the dining table was sticky. The room was so humid that there were puddles of condensation on the floor. The listing says towels available. I had 4 towels for 2 people for a 4 day stay and had to wash them myself if I wanted them cleaned. They also have you take the sheets off the bed before you leave and take the trash out. I could have stayed at a different place for the same amount and have clean towels and not have to pretty much clean the place for them.
Comment from Hotel Management
14 May 2024 by Vacasa Review Team, Hotel Management
Thank you for your review, Jennie. We are glad that your stay was ok. We apologize for any cleanliness concerns. We are sorry for any aspects of your stay that you didn't find suitable and will be sure to share your feedback. Thank you for staying with us. We hope you'll give us another opportunity to host you in the future.
by A verified traveler
Posted 6 May 2024
excellently stay, a shame that the pool area was closed, but renovation is necessary. we will definitely be back
Comment from Hotel Management
7 May 2024 by Vacasa Review Team, Hotel Management
Thank you for taking the time to leave us a review, Maicon! We’re so happy to hear that you enjoyed your stay. You were wonderful guests and we look forward to your next stay with us.
by A verified traveler
Posted 30 Apr 2024
The pictures are a bit deceiving, it has its wears and tears, you have no internet or WiFi basically the whole stay the only time you get service is in the bedroom right by the box, your window in the room is a view of the dark hallway outside, plus side is you just walk out to the beach, you can’t bring towels or chairs you have to rent so that was a bummer. Tried contacting Vacasa which is what it had me book through and they are very unresponsive and when they do it takes hours and they might show. They were under construction so lots of debris everywhere and they shut down an entrance to get in so part of parking wasn’t functional
Comment from Hotel Management
7 May 2024 by Vacasa Review Team, Hotel Management
We appreciate your feedback, Deidre. We are saddened to learn that your experience wasn't exceptional. We apologize for the wifi issues you encountered and will be sure to notify the appropriate person to address it. We are sorry for any communication issues you encountered and will follow up with our staff to ensure they are upholding our service standards. Thank you for staying with us. We hope that you'll give us another chance to better serve you in the future.
by A verified traveler
Posted 30 Apr 2024
We will definitely not be back.. The facility itself is extremely run down and our unit smelt of mold and rotten fish. We were told there would be construction during our visit, so I reached out to confirm the pools and other amenities would be open. Was told they would be but when we arrived the outdoor pool, indoor hot tub and half the elevators were not working.
Comment from Hotel Management
7 May 2024 by Vacasa Review Team, Hotel Management
Hi Alanna. Thank you for taking the time to share your experience with us. We are sorry that the construction during your visit had the pool and hot tub closed. Unfortunately, this is not something within our control. We do our best to ensure that guests are informed when something like this occurs, sometimes we aren't made aware in a timely manner of these issues. We appreciate your feedback and hope to host you in the future with an improved experience.
by A verified traveler
Posted 29 Apr 2024
We had a wonderful stay. The staffing were super nice. The only complaint I have is that the rooms linens weren’t great.
Comment from Hotel Management
30 Apr 2024 by Vacasa Review Team, Hotel Management
We appreciate your review, Corinne. We're delighted to hear that you had a good stay with us. We apologize for any aspects that weren't suitable for your preferences and will pass along your feedback. It was a pleasure to host you. Please visit again anytime!
by A verified traveler
Posted 27 Apr 2024
Great place to spend a couple of days and just relax
Comment from Hotel Management
30 Apr 2024 by Vacasa Review Team, Hotel Management
Thank you for your review, Toddrick. We love hearing that you enjoyed your time with us. We hope to host you again in the future.
by A verified traveler
Posted 23 Apr 2024
Everything was excellent
Comment from Hotel Management
30 Apr 2024 by Vacasa Review Team, Hotel Management
Thank you for your review, Artonya. We're delighted that you enjoyed everything. We hope you'll visit again soon.
by A verified traveler
Posted 17 Apr 2024
Loved the location! Parts seemed a little outdated but looks like they were renovating. Room itself had a smell when you walked it but decorated tastefully! Fit my family of 4 perfectly!
Comment from Hotel Management
23 Apr 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Marielen. We're delighted to hear that you loved this wonderful location. We will be sure our housekeeping team addresses any odor. Thank you for staying with us. We hope that you'll visit again soon.
