Ratings based on 986 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Door was open when i got there. Room had no soap or towels. Toilet had issues
Comment from Hotel Management
25 May 2024 by Hotel Manager, Hotel Management
Dear Matt,We're sorry to hear about the issues you encountered upon arrival. Your comfort and safety are our top priorities, and it's unacceptable that your room was not properly prepared for your stay. We will address these concerns immediately with our housekeeping and maintenance teams to ensure they are resolved and do not happen again in the future. Your feedback is invaluable, and we sincerely apologize for any inconvenience this may have caused. Sincerely, Hotel Manager
by A verified traveler
Posted 23 May 2024
Overall, the property and my room were nice! My room was clean. I did not try the free breakfast so cannot comment. The problem that I had were with nasty, soiled bed sheets! I checked the sheets upon arriving to my room as I always do when staying in a hotel. All seemed well! I left for several hours and came back and prepared for bed. I got in bed and I kept smelling a funky smell in the bed that I could not figure out. I pulled the top sheet off and there was what appeared to be a dried poop stain on the corner of the top sheet that was resting on my chest. How disgusting! I was upset and called the front desk to complain and request fresh sheets. I was told the sheets were in the dryer and it would be 5 minutes. No apologies at all!! My nephews dropped off an item I left in their car and I told them what happened. They left and told the front desk that I was still waiting for the promised sheets. They called me and said it would be 15 more minutes. After 30 minutes I again called the front desk to inquire about the sheets. I was told that I needed to come down and pick them up! I had to leave my room in my pajamas and go to the front desk to pick up clean sheets! Wow! There was no mattress pad and the desk attendant did not understand what it was. So he accompanied back to my room so I could show him. He did tell me this had never happened before and helped me make the bed but I did not believe him. Leaving used sheets on a bed just because they look clean is unacceptable
Comment from Hotel Management
25 May 2024 by Hotel Manager, Hotel Management
Dear Cee, We're truly sorry to hear about your experience with the soiled bed sheets during your stay. This falls far below the standards we strive to maintain for our guests, and we apologize for any discomfort and inconvenience this caused. Your feedback is invaluable, and we will address this issue with our housekeeping team to ensure it does not happen again in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
Stay was fine. Nothing fancy. Breakfast was pretty much non existent. Bananas, dry cereal and muffins.
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Zachary David,Thank you for your kind feedback. While we're glad to hear that your stay was satisfactory overall, we apologize for the limited breakfast options available during your visit. We understand the importance of starting the day off right with a hearty meal, and we'll consider your comments to improve our breakfast offerings. We appreciate your understanding. We hope to welcome you back for a more fulfilling stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
Front desk person was excellent and friendly. Very clean rooms. Nice property.
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Twila,Thank you for your wonderful feedback. We're delighted to hear about your positive experience with our front desk staff and the cleanliness of our rooms. Providing exceptional service and maintaining a clean environment are top priorities for us, and we're thrilled that we met your expectations. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 17 May 2024
Waited 10 minutes for front desk to show up for check in, one of the beds had hair in the sheets, curtains were filthy, light switches were dirty and sticky, the room hadn't even been vacuumed, bathroom was dirty and hairy, the entire hotel stank of burned onions and very limited breakfast. Was also unaware at time of booking that a credit card would be necessary for incidentals. Very unhappy with this place.
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Meg,We're sincerely sorry for the unacceptable experience you had during your stay. Your feedback is deeply concerning, and it's clear we failed to meet both your expectations and our standards for cleanliness and service. Please know that this is not indicative of the level of service we aim to provide, and we're genuinely disappointed to hear about your experience. We'll address these issues with our team immediately to ensure improvements are made. We understand your dissatisfaction, and we truly apologize for any inconvenience caused. Sincerely, Hotel Manager
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that your stay didn’t meet your expectations. Your comments are important to us, and we’ll use them to improve our services. If you’d like to discuss your experience further, please contact us directly.Sincerely, Hotel Manager
by A verified traveler
Posted 16 May 2024
Very comfortable
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Charles,Your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager
by A verified traveler
Posted 15 May 2024
First room we were given was not cleaned. Second room was ok, toilet set was loose. Awoke to fire alarms around 4:30 am. Stood outside for 45 minutes waiting for the alarm to be silenced.
Comment from Hotel Management
16 May 2024 by Hotel Manager, Hotel Management
Dear Edward,We're deeply sorry for the inconvenience and discomfort you experienced during your stay. It's unacceptable that your first room wasn't cleaned and that you encountered issues with the second room and fire alarms. Your feedback is crucial, and we'll address these issues promptly to prevent recurrence. Please accept our sincere apologies, and we hope to have the opportunity to provide you with a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 11 May 2024
It is in a great location there are restaurants around the rooms are old and outdated.
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Tameru,Thank you for your kind feedback. We're glad to hear that you appreciated our hotel's convenient location surrounded by restaurants. Your feedback about the rooms being old and outdated is valuable to us, and we apologize for any inconvenience this may have caused during your stay. We continuously strive to improve our facilities, and your comments will certainly be taken into consideration as we work towards enhancing the guest experience. We hope to have the opportunity to welcome you back in the future with updated accommodations.Sincerely, Hotel Manager
by A verified traveler
Posted 9 May 2024
Lovely place
Comment from Hotel Management
11 May 2024 by Hotel Manager, Hotel Management
Dear Alan,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager
