Ratings based on 534 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 5 May 2024
Very clean room with kitchenette.
Comment from Hotel Management
6 May 2024 by Hannah (AGM) , Hotel Management
Hi Kevin, Thank you for your review! We hope to see you again soon.
by A verified traveler
Posted 3 May 2024
The picture and rating on Expedia did not reflect the reality. This is VERY OLD property that recently changed hands with lot of construction repairs.
Comment from Hotel Management
6 May 2024 by Hannah (AGM) , Hotel Management
Hi Venkata, Thank you for your review. This property has been a Sonesta Simply Suites for over three years and we are currently undergoing an outside renovation to update the hotel. We apologize if this caused inconvenience during your stay.
by A verified traveler
Posted 3 May 2024
Partner had a medical emergency and was taken to the hospital. They cancelled our stay due to the emergency involving a mental health crisis. Discrimination. Manager would not speak to us. Also, room was full of ants.
Comment from Hotel Management
3 May 2024 by Hannah (AGM) , Hotel Management
Kylie, We did not extend your reservation because the police were called to the hotel and other guests were disturbed by noise coming from your room. If you would like to speak with me about this, you can call the hotel anytime.
by A verified traveler from Yuma
Posted 26 Apr 2024
We were here for week visiting a family member. It was comfortable and convenient for what we needed.
Comment from Hotel Management
29 Apr 2024 by Hannah (AGM) , Hotel Management
Hi Thomas! Thank you for your review! We hope to see you again soon.
by A verified traveler
Posted 25 Apr 2024
Mold in Shower, Dripping tub faucet, dirty carpet, deteriating fixtures, holes on bathroom by lights, dirty vents, mattress with worn out middle that was sunk like a pond, hallway large stains, old worn out room needs servere updating. Two days water shut off for hours. Now repainting outside- limited parking but inside needs lacking.
Comment from Hotel Management
25 Apr 2024 by Hannah (AGM) , Hotel Management
Hi Philip, I am sorry for any issues you experienced during your stay. We did have some work on the hot water heaters done, which caused the water to be turned off overnight. Thank you for your comments.
by A verified traveler
Posted 22 Apr 2024
Rooms were just OK! Walls and floors need a good wipe down. Water pressure in shower was the worst. They piled trash at the end of every hall and it smelled rancid. You get what you pay for; Definitely recommend staying at any of the other multiple hotels/suites in the near vincinity.
Comment from Hotel Management
23 Apr 2024 by Hannah (AGM) , Hotel Management
Hi Trianna, Thank you for your review, I am sorry that you did not have a positive experience staying with us.
by A verified traveler
Posted 21 Apr 2024
Horrible
Comment from Hotel Management
22 Apr 2024 by Hannah (AGM) , Hotel Management
Thank you.
by A verified traveler
Posted 21 Apr 2024
First off you truly are welcomed by nice smiling faces. I spent 11 days there. Hot water and water pressure was amazing. On site free washers and dryers great.Having to live or choose a 1 night or month this was a place i will share with
Comment from Hotel Management
22 Apr 2024 by Hannah (AGM) , Hotel Management
Hi Kelly, Thank you for your review! We hope you stay with us again in the future.
by A verified traveler
Posted 17 Apr 2024
Sheets and pillow cases may have had remains of blood on them but overall it was a nice stay
Comment from Hotel Management
17 Apr 2024 by Hannah (AGM) , Hotel Management
Hi Sekerra, Thank you for your review.
